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[General] Free PDF 2026 SAP C_C4H56_2411 High Hit-Rate Valid Mock Test

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【General】 Free PDF 2026 SAP C_C4H56_2411 High Hit-Rate Valid Mock Test

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q64-Q69):NEW QUESTION # 64
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.
  • A. Service level determination
  • B. Business role assignment
  • C. A filter option for the case summary
  • D. To control validity of the service catalog
  • E. Case responsibility determination
Answer: A,C,E

NEW QUESTION # 65
How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.
  • A. Automatically when an incoming phone call from a known customer is accepted
  • B. Manually by performing a customer identification via Agent Desktop
  • C. Manually by navigating into the Customer Hub app from the menu
  • D. Automatically when there is an incoming phone call
Answer: A,B

NEW QUESTION # 66
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.
  • A. Service level determination
  • B. To control validity of the service catalog
  • C. Business role assignment
  • D. A filter option for the case summary
  • E. Case responsibility determination
Answer: B,D,E

NEW QUESTION # 67
When using autoflow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.
  • A. Too many rules affect system performance.
  • B. Conditions can be based on standard fields.
  • C. Optimization from the back end is done automatically when too many autoflow rules exist.
  • D. Conditions can be based on extension fields.
  • E. Autoflow rules must be assigned to the business role.
Answer: A,B,D

NEW QUESTION # 68
Which of the following rule options can be implemented to automatically assign a case?
  • A. BRF+
  • B. Case routing
  • C. Autoflow
  • D. Validation
Answer: B,C
Explanation:
Automatic case assignment in SAP Service Cloud V2 can be achieved using Case routing rules, which allow administrators to define conditions (e.g., case type, priority) to route cases to specific employees or teams. Autoflow is another option, as it supports automation of case assignments by triggering actions based on predefined conditions. According to SAP documentation, "Case routing rules and autoflows enable automatic assignment of cases to employees or teams based on business logic." Validation (A) is used to check data integrity, not for assignment. BRF+ (D) is a business rule framework used in other SAP systems but not directly in Service Cloud V2 for case assignment.
Reference:
SAP Help Portal: Case Routing and Autoflow Configuration
SAP Community: Automation in SAP Service Cloud V2

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