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[General] 100% Pass Salesforce - Efficient New FS-Con-101 Study Materials

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【General】 100% Pass Salesforce - Efficient New FS-Con-101 Study Materials

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Salesforce Certified Field Service Consultant Sample Questions (Q50-Q55):NEW QUESTION # 50
Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
  • A. Shuffle daily work manually via the Gantt.
  • B. Configure the Auto Dispatch scheduled job.
  • C. Leverage Resource Schedule Optimization.
  • D. Enable Drip-feed to dispatchthe next appointments.
Answer: D
Explanation:
Drip Feed Dispatching is a feature that allows dispatching groups of service appointments to technicians at regular intervals instead of all at once[121]. Enabling Drip-feed to dispatch the next appointments would allow Northern Trail Outfitters to improve overall responsiveness to customers by providing the greatest schedule flexibility and allowing technicians to adjust their schedulesbased on real-time conditions[122].
Shuffling daily work manually via the Gantt would not provide the greatest schedule flexibility. The Gantt is a tool that allows dispatchers to view and manage service appointments on a timeline[123]. Leveraging Resource Schedule Optimization would not provide the greatest schedule flexibility. Resource Schedule Optimization is a feature that allows optimizing service appointments based on predefined criteria such as traveltime or priority[124]. Configuring the Auto Dispatch scheduled job would not provide the greatest schedule flexibility. Auto Dispatch is a feature that allows automatically assigning service appointments to resources based on predefined criteria such as skills or availability[125]. References: https://help.salesforce.
com/s/articleView?id=sf.fs_drip_feed_dispatching_overview.htm&type=5 https://help.salesforce.com/s
/articleView?id=sf.fs_drip_feed_dispatching_enable.htm&type=5 https://help.salesforce.com/s/articleView?
id=sf.fs_gantt_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_resource_schedule_optimization_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_auto_dispatch_overview.htm&type=5

NEW QUESTION # 51
Time sheet entries can be associated to which two objects? Choose 2 answer
  • A. Work order
  • B. assigned resources
  • C. Service resource
  • D. Work order line item
Answer: A,D
Explanation:
Time sheet entries are records that track the time spent by a service resource on a work order or a work order line item[28]. Time sheet entries can be associatedto work order line items or work orders using lookup fields
[29]. Assigned resources are records that assign a service resource to a service appointment[30]. Service resources are records that represent the people or equipment that perform field service tasks[31]. Time sheet entries cannot be associated to assigned resources or service resources directly. References: https://help.
salesforce.com/s/articleView?id=sf.fs_time_sheets_overview.htm&type=5 https://help.salesforce.com/s
/articleView?id=sf.fs_time_sheet_entries_overview.htm&type=5 https://help.salesforce.com/s/articleView?
id=sf.fs_assigned_resources_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_service_resources_overview.htm&type=5

NEW QUESTION # 52
Service appointments in a "cannot complete" status mayindicate that an
additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which twoitems should the consultant recommend to meet the requirement?
Choose 2 answers
  • A. Ensure that status transition are configured to allow the status update from "cannotcomplete" to
    "scheduled".
  • B. Ensure that status transitions are configured to prevent the update from "cannotcomplete" to "none'.
  • C. Define "cannot complete" as a pinned status for scheduling and optimization services.
  • D. Define "cannot complete" as a pinned status for auto-dispatch services.
Answer: B,C
Explanation:
Pinned statuses prevent service appointments from being rescheduled or unscheduled by scheduling and optimizationservices3. Status transitions define the valid status changes for service appointments based on business rules. References: 3 https://help.salesforce.com/s/ar ... fs_pinned_statuses.
htm&type=5https://help.salesforce.com/s/ar ... ions.htm&type=5

NEW QUESTION # 53
An extreme whether situationimpacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?
  • A. Resource Schedule optimization
  • B. Customer first scheduling
  • C. Global optimization
  • D. Emergency scheduling
Answer: C
Explanation:
Global optimization is a process that reschedules all service appointments within a specified time frame based on predefined criteria such as travel time or priority. It can be used when an extreme weather situation impacts both the volume of work and number of available resources at Universal Containers. Resource Schedule optimization is a process that reschedules service appointments assigned to a specific resource based on predefined criteria such as traveltime or priority. It would not address the impact on other resources or unassigned service appointments. Emergency scheduling is a process that assigns emergency service appointments to available resources based on predefined criteria such as travel time or priority. It would not address the impact on existing service appointments or non-emergency service appointments. Customer first scheduling is a process that assigns service appointments based on customer preferences such as preferred time slots or preferred resources. It would not address the impact on resource availability or service level agreements. References: https://help.salesforce.com/s/ar ... imization_overview.
htm&type=5 https://help.salesforce.com/s/ar ... imization_overview.
htm&type=5 https://help.salesforce.com/s/ar ... cheduling_overview.
htm&type=5https://help.salesforce.com/s/ar ... cheduling_overview.
htm&type=5

NEW QUESTION # 54
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?
  • A. The Preferred Resource service objective is ignored for active Crew Members.
  • B. Capacity-based scheduling is supportedfor Service Crews.
  • C. A service resource can only be 2 member of 2 single Crew
  • D. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
Answer: A
Explanation:
Crew Management is a feature that allows creating and managing crews of multiple service resources who share the same service appointments[163]. The Preferred Resource service objective is ignored for active Crew Members because it only applies to individual resources and not crews[164]. Capacity-based scheduling is not supported for Service Crews because crews do not have capacity limits and can be assigned unlimited service appointments[165]. A service resource can be a member of multiple crews and can switch between them depending on their availability and skills[166]. Salesforce Field Service does not consider the Recommended Crew Size when assigning appointments because it only considers the Required Crew Size which indicates the minimum number of crew members needed for a service appointment[167]. References:
https://help.salesforce.com/s/ar ... view.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_service_crews_limitations.htm&type=5 https://help.salesforce.com/s
/articleView?id=sf.fs_service_crews_limitations.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_service_crews_create_edit_delete.htm&type=5https://developer.salesforce.com/docs/atlas.en-us.api.meta
/api/sforce_api_objects_serviceappointment_requiredcrewsize.htm

NEW QUESTION # 55
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