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[Hardware] H21-287_V1.0 Practice Questions: HCSP-Presales-Service(AICC) V1.0 & H21-287_

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【Hardware】 H21-287_V1.0 Practice Questions: HCSP-Presales-Service(AICC) V1.0 & H21-287_

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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions (Q117-Q122):NEW QUESTION # 117
For a customer who requires detailed compliance reporting for PCI DSS, which AICC feature is essential to demonstrate that cardholder data is not present in call recordings?
  • A. Digital watermarking of audio files.
  • B. Automatic deletion of recordings after 24 hours.
  • C. Secure logging of all access to the recording system.
  • D. Segmentation of the network where recordings are stored.
Answer: C

NEW QUESTION # 118
Which AICC component is responsible for detecting fax tones and redirecting the call to a fax server?
  • A. ICD Router
  • B. UAP
  • C. Media Server / Fax Detection Module
  • D. CTI Server
Answer: C

NEW QUESTION # 119
What is the purpose of "Dynamic Number Insertion" in an outbound campaign?
  • A. To increase the dialing speed.
  • B. To display a specific callback number on the recipient's caller ID that is different from the dialing number.
  • C. To mask the agent's voice.
  • D. To randomly select phone numbers from a list.
Answer: B

NEW QUESTION # 120
In an omni-channel implementation, what is the technical challenge of maintaining a "persistent conversation state" when a customer switches from a web chat to a voice call mid-conversation?
  • A. It requires a shared session database that both the chat server and CTI can access with a common session ID.
  • B. It can only be done if the voice call is placed through a special link in the chat window.
  • C. It is impossible to achieve without the customer providing an identifier each time.
  • D. The UAP automatically handles this without any additional configuration.
Answer: A

NEW QUESTION # 121
Which AICC feature would be used to implement a "virtual queue" where a customer can opt for a callback instead of waiting on hold, and the system calls them back when their turn arrives?
  • A. Callback Service integrated with the ICD queue management.
  • B. IVR self-service menu.
  • C. Outbound predictive dialer.
  • D. Voicemail system.
Answer: A

NEW QUESTION # 122
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