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[Hardware] ITIL-4-Foundation Latest Cram Materials, ITIL-4-Foundation Valid Practice Materi

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【Hardware】 ITIL-4-Foundation Latest Cram Materials, ITIL-4-Foundation Valid Practice Materi

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The IT Infrastructure Library (ITIL) is a framework for IT service management (ITSM) that helps organizations streamline their IT processes and deliver services more efficiently. The ITIL 4 Foundation certification exam is the entry-level certification in the ITIL 4 certification scheme. ITIL 4 Foundation Exam certification is designed to provide candidates with an understanding of the key concepts, terminology, and principles of ITIL 4.
Earning the ITIL 4 Foundation certification demonstrates a candidate's understanding of the latest ITIL framework and its practical application in IT service management. It also indicates a commitment to continuous learning and professional development. ITIL 4 Foundation certification is recognized globally and can open doors to job opportunities in various IT roles, including IT service management, IT project management, and IT operations management.
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ITIL 4 Foundation Exam Sample Questions (Q81-Q86):NEW QUESTION # 81
Which is described by the 'organizations and people' dimension of service management?
  • A. Communication and collaboration
  • B. Workflows and controls
  • C. Inputs and outputs
  • D. Contracts and agreements
Answer: A
Explanation:
The organizations and people dimension sets out the people aspects of service management to be considered when designing, operating and changing service offerings. People include employees, managers, executives, customers, supplier employees, or anybody else who is involved in the creation or consumption of services.
https://assyst.ifs.com/blog/itil ... %20people%20aspects,creation%20or%20consumption%20of%20services.

NEW QUESTION # 82
What is defined as "any component that needs to be managed in order to deliver an IT service"?
  • A. An IT asset
  • B. A configuration item
  • C. A change
  • D. An event
Answer: B
Explanation:
CIs are simply any component that needs to be managed in order to deliver an IT service. A server, a virtual server, or even the configuration of an application could be considered a CI, for example
https://www.bmc.com/blogs/itil-a ... among%20your%20CIs-,Configuratio

NEW QUESTION # 83
What is a user?
  • A. The role that authorizes budget for service consumption
  • B. The role that defines the requirements for a service
  • C. The role that uses services
  • D. The role that directs and controls an organization
Answer: C
Explanation:
A user is a person who uses services on a day-to-day basis. Users are distinct from customers, as some customers do not use the service directly1. Users are one of the key stakeholders in service management2. References: ITIL Foundation - ITIL 4 Edition, page 5; ITIL 4 - A Pocket Guide, page 18.

NEW QUESTION # 84
Which practice needs the right culture to be embedded across the entire organization?
  • A. Service level management
  • B. Change enablement
  • C. Continual improvement
  • D. Service request management
Answer: C
Explanation:
The purpose of the continual improvement practice is to align the organization's practices and services with changing business needs through the ongoing identification and improvement of services, service components, practices, or any element involved in the efficient and effective management of products and services1. This practice needs the right culture to be embedded across the entire organization, as it requires a shared vision, commitment, empowerment, collaboration, learning, and measurement2. References: ITIL Foundation - ITIL
4 Edition, page 15; ITIL 4 - A Pocket Guide, page 34; ITIL 4 Practice Guide: Continual Improvement, page 7.

NEW QUESTION # 85
Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?
  • A. Change enablement
  • B. Incident management
  • C. Service request management
  • D. Monitoring and event management
Answer: D

NEW QUESTION # 86
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