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[General] Sales-101 Reliable Exam Practice Exam 100% Pass | Salesforce Sales-101: Salesfor

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【General】 Sales-101 Reliable Exam Practice Exam 100% Pass | Salesforce Sales-101: Salesfor

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Salesforce Sales-101 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Customer Success: This section of the exam measures skills of Sales Representatives and explains post-sales actions, order booking, and fulfillment. It also reviews the customer journey after the sale and evaluates the realized versus expected value to ensure satisfaction and retention.
Topic 2
  • Forecasting: This section of the exam measures skills of Account Executives and assesses forecasting accuracy, evaluating risks and opportunities, and understanding the inputs that drive forecasting. It ensures consistency in opportunity management and reliable business predictions.
Topic 3
  • Deal Management: This section of the exam measures skills of Account Executives and includes qualifying prospects, understanding customer strategies and challenges, and defining solution scope. It emphasizes presenting value propositions, addressing challenges to close deals, and securing customer commitment for formal contracts.

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Salesforce Certified Sales Foundations Sample Questions (Q62-Q67):NEW QUESTION # 62
A sales representative is working with a customer who has recently placed an order. The customer informs the sales rep that they have unique tax requirements.
How shouldthe sales rep proceed to ensure a successful booking and fulfillment process?
  • A. Acknowledge the tax requirements, but proceed with the standard process because the sales rep is unable to change company policies.
  • B. Redirect the customer to address their tax requirements with the appropriate department internally within the company.
  • C. Work closely with the relevant departments to address the tax requirements and ensure accurate order processing.
Answer: C
Explanation:
According to the Salesforce Sales Representative Learning objectives, one of the skills that a sales rep should have is to ensure customer satisfaction through streamlined fulfillment and order management. This includes collaborating with internal teams to handle any special requests or requirements from the customer, such as tax, shipping, or billing issues. By working closely with the relevant departments, the sales rep can ensure that the customer's tax requirements are met and that the order is processed correctly. This will also help to avoid any delays, errors, or disputes that could affect the customer's experience and satisfaction. References:
* [Sales Rep Training: Prepare Your Team to Sell Successfully], Unit 4: Manage the Order Process
* Salesforce Certified Sales Representative Exam Guide, Section 5: Fulfillment and Order Management, Objective 5.2: Given a scenario, demonstrate how to handle special requests or requirements from the customer.

NEW QUESTION # 63
A sales representative wants to highlight a customer's return on their investment.
Which type of analysis should the sales rep use to show this?
  • A. Cost benefit analysis
  • B. SWOT analysis
  • C. Root cause analysis
Answer: A
Explanation:
A cost benefit analysis is a type of analysis that compares the costs and benefits of a project or decision, and calculates the net value or return on investment. A cost benefit analysis can help a sales rep highlight a customer's return on their investment by showing how the benefits of the product or service outweigh the costs, and by quantifying the value in monetary terms. A cost benefit analysis should include all relevant costs and benefits, such as initial costs, recurring costs,opportunity costs, direct benefits, indirect benefits, and intangible benefits. A cost benefit analysis should also consider the time value of money, the discount rate, and the payback period. References:
* Sales Rep Training: Create Effective Selling Habits, unit "Use Cost Benefit Analysis to Sell with Value".
* Cert Prep: Salesforce Certified Sales Representative, unit "Close Deals with Value".
* How to calculate your Return on Customer Investment.

NEW QUESTION # 64
A sales representative is trying to engage a prospect who is unresponsive to cold calls.
Which approach can the sales rep take as an alternative to build interest and align on why a solution meets the prospect's needs?
  • A. Engage the prospect through different channels.
  • B. Try calling the prospect at different times.
  • C. Pause engagement and follow up at another time.
Answer: A
Explanation:
If a prospect is unresponsive to cold calls, the sales rep can take an alternative approach to build interest and align onwhy a solution meets the prospect's needs by engaging the prospect through different channels.
Different channels can include email, social media, text, video, or webinars. By using different channels, the sales rep can increase the chances of reaching theprospect, capture their attention, and provide relevant and personalized messages that showcase the value of the solution. The sales rep should also research the prospect' s preferences, needs, and pain points, and use a multi-touch strategy to nurture therelationship and move the prospect along the sales cycle. References: [Sales Rep Training: Generate Leads], [Cert Prep: Salesforce Certified Sales Representative: Generate Leads]

NEW QUESTION # 65
In which way should a sales representative drive trust through professional competency?
  • A. Collecting and processing information on products, competitors, and industries
  • B. Understanding the buyer's experience in the market and years of service
  • C. Asking questions to look for common interests, personal motivators, and hesitation
Answer: A
Explanation:
Professional competency is the ability to demonstrate knowledge and skills that arerelevant and valuable to the customer. By collecting and processing information on products, competitors, and industries, a sales rep can show their expertise, credibility, and confidence in providing solutions that meet the customer's needs and expectations. References:https://trailhead.salesforce.com ... les-representative- certification-prep/sales-representative-certification-prep-prepare-for-your-exam

NEW QUESTION # 66
After a number of meetings and conversations, a sales representative is invited to pitch to a prospective customer.
How should the sales rep build credibility with the prospect to better their chances of a successful pitch?
  • A. Base the pitch on what the prospect has explicitly told them in previous conversations.
  • B. Base the pitch on discovery research into the prospect's customers' challenges.
  • C. Base the pitch on the sales rep's company's proven, most successful product lines.
Answer: B
Explanation:
Basing the pitch on discovery research into the prospect's customers' challenges is a way to build credibility with the prospect and increase the chances of a successful pitch. This shows that the sales rep has done their homework, understands the prospect's business and market situation, and can provide solutions that can help them serve their customers better.References:https://www.salesforce.com/resources/articles/sales-pitch/#sales- pitch-tips

NEW QUESTION # 67
......
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