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[Hardware] GCX-GCD Pass4sure Dumps & GCX-GCD Sichere Praxis Dumps

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【Hardware】 GCX-GCD Pass4sure Dumps & GCX-GCD Sichere Praxis Dumps

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Wir versprechen, dass Sie die Prüfung zum ersten Mal mit unseren Schulungsunterlagen zur Genesys GCX-GCD Zertifizierungsprüfung bestehen können. Sonst erstatten wir Ihen die gesammte Summe zurück.
Genesys GCX-GCD Prüfungsplan:
ThemaEinzelheiten
Thema 1
  • Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
Thema 2
  • Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Thema 3
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Thema 4
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Thema 5
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.

GCX-GCD Echte Fragen - GCX-GCD PrüfungsunterlagenIn diesem Zeitalter des Internets gibt es viele Möglichkeiten, Genesys GCX-GCD Zertifizierungsprüfung vorzubereiten. DeutschPrüfung bietet die zuverlässigsten Zertifizierungsfragen und Antworten, die Ihnen helfen, Genesys GCX-GCD Zertifizierungsprüfung zu bestehen. DeutschPrüfung haben eine Vielzahl von Genesys GCX-GCD Zertifizierungsprüfungen. Wir werden alle Ihrer Wünsche über IT-Zertifizierungen erfüllen.
Genesys Cloud CX: Developer Certification GCX-GCD Prüfungsfragen mit Lösungen (Q64-Q69):64. Frage
Which dialing mode dials multiple contacts once an agent becomes available?
  • A. Predictive
  • B. Progressive
  • C. Power
  • D. Agentless
Antwort: A
Begründung:
The Predictive dialing mode in Genesys Cloud CX places multiple calls per available agent and uses algorithms to predict agent availability, aiming to maximize agent talk time by reducing idle time between calls.

65. Frage
To get the recordingld for a conversation, which information should be included in the missing section of the URL.
https://api/v2/conversations/{___________}/recordings
  • A. Recordingld
  • B. DBID
  • C. Conversation
  • D. ivrld
Antwort: C
Begründung:
https://api/v2/conversations/{conversationId}/recordings. You need to include the Conversation ID, not a recording ID or database ID, to retrieve the associated recordings for that specific conversation.

66. Frage
Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)
  • A. The DID number and extension are not listed in the DED or extension pools.
  • B. The DID number and extension are considered the same numbers and entered into the same phone.
  • C. The user does not have the proper license type, roles, and permissions.
  • D. The DID number and the extension do not have the same last 4 digits.
Antwort: A,C
Begründung:
For a user to receive calls via a DID number or extension in Genesys Cloud CX, the number must be properly provisioned in the system's DID or extension pools. Additionally, the user must have the appropriate license, roles, and permissions to handle voice interactions. Missing either of these configurations will prevent call delivery.

67. Frage
Which of the following containers is used to create a new campaign?
  • A. Scripts
  • B. Schedules
    C Campaign Dashboard
  • C. Campaign Management
Antwort: C
Begründung:
The Campaign Management container in Genesys Cloud CX is used to create, configure, and manage outbound campaigns, including setting up dialing modes, contact lists, and other campaign-related settings.

68. Frage
Which of the following statements defines a fatal question in an Evaluation Form?
  • A. Fatal questions are the same as critical questions.
  • B. Fatal questions are critical questions If scored No the agent will be removed from the queue.
  • C. Fatal questions are critical questions If scored "No", the evaluation score will be zero.
  • D. Fatal questions are weighted higher than non-fatal questions.
Antwort: C
Begründung:
In Genesys Cloud CX, a fatal question on an Evaluation Form is designed to reflect a critical requirement. If the evaluator scores "No" on such a question, the agent receives a zero for the entire evaluation, regardless of other responses.

69. Frage
......
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GCX-GCD Echte Fragen: https://www.deutschpruefung.com/GCX-GCD-deutsch-pruefungsfragen.html
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