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[General] Pass Guaranteed SAP - High Hit-Rate C_C4H56_2411 Study Materials

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【General】 Pass Guaranteed SAP - High Hit-Rate C_C4H56_2411 Study Materials

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SAP C_C4H56_2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 2
  • Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 3
  • Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 4
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 5
  • Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 6
  • Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q55-Q60):NEW QUESTION # 55
Which of the following master data entities are included in the out-of-the-box package for integration between SAP Service Cloud Version 2 and SAP S/4HANA? Note: There are 2 correct answers to this question.
  • A. Account Groups
  • B. Maintenance Plan
  • C. Contacts
  • D. Equipment
Answer: C,D
Explanation:
The out-of-the-box integration package between SAP Service Cloud V2 and SAP S/4HANA includes master data entities such as Contacts and Equipment. Contacts are synchronized to manage customer relationships, while Equipment is integrated to support asset and service management processes. According to SAP documentation, "Standard integration includes master data like Contacts and Equipment to enable seamless service processes between SAP Service Cloud V2 and SAP S/4HANA." Account Groups (C) are not part of the standard master data integration. Maintenance Plan (D) is specific to SAP S/4HANA Asset Management and not included in the out-of-the-box integration for Service Cloud V2.
Reference:
SAP Help Portal: Integration with SAP S/4HANA in SAP Service Cloud V2
SAP Community: Master Data Integration for Service Cloud

NEW QUESTION # 56
Which attribute can you assign to a warranty?

  • A. Non-covered categories
  • B. Registered products
  • C. Dates
  • D. Duration
Answer: D

NEW QUESTION # 57
You want to assign a value to a specific field based on another field value calculation. Which of the following can you create to enable the field calculation?
  • A. An autoflow
  • B. A determination
  • C. A workflow
  • D. A field attribute
Answer: B
Explanation:
To assign a value to a field based on another field's value calculation in SAP Service Cloud V2, a determination is used. Determinations are rules that automatically calculate and set field values based on predefined conditions or calculations. According to SAP documentation, "Determinations are used to calculate and assign field values dynamically based on other field values or conditions." A workflow (A) manages process flows, not field calculations. A field attribute (B) defines field properties, not calculations. An autoflow (D) automates actions but is not used for field value calculations.
Reference:
SAP Help Portal: Determination Rules in SAP Service Cloud V2
SAP Community: Field Value Calculations

NEW QUESTION # 58
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.
  • A. Service Level Agreements are not configured in fine-tuning.
  • B. The determination rules have been configured, but not activated.
  • C. Service Level Agreements are not activated as a service.
  • D. A workflow rule was not scheduled to trigger the determination.
Answer: B,C

NEW QUESTION # 59
Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.
  • A. Contact
  • B. Team
  • C. Account hierarchy
  • D. Responsible employee
Answer: B,D

NEW QUESTION # 60
......
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