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[Hardware] Pass Guaranteed Quiz Salesforce - FS-Con-101 - Fantastic Salesforce Certified Fi

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【Hardware】 Pass Guaranteed Quiz Salesforce - FS-Con-101 - Fantastic Salesforce Certified Fi

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Salesforce Certified Field Service Consultant Sample Questions (Q12-Q17):NEW QUESTION # 12
A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?
  • A. Emergency
  • B. Customer First
  • C. Soft Boundaries
  • D. High Intensity
Answer: B
Explanation:
This scheduling policy prioritizes customer service preferences over other factors, such as travel time or resource availability. References:https://help.salesforce.com/s/ar ... cheduling_policies.
htm&type=5

NEW QUESTION # 13
Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs toalso update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?
  • A. Quick Actions that launcha Flaw on Cases, WorkOrders and Service Appointments with required fields.
  • B. Process Builder on Case to update the Service Appointment and Work Order.
  • C. Lightning Component with required fields to update the Case, Work Order and Service Appointment.
  • D. oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
Answer: D
Explanation:
This option allows capturing the required information on the work order and updating the related case and service appointment records using a flow. References:https://help.salesforce.com/s/articleView?id=sf.
fs_mobile_quick_actions.htm&type=5

NEW QUESTION # 14
Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers
  • A. Enable Sharing of Dispatched Service Appointments.
  • B. Enable Drip Feed Dispatching in Field Service Settings.
  • C. Set the Service Appointment to Dispatch in Field Service Settings.
  • D. Set the Number of Services to Drip Feed on the Service Territory.
Answer: B,D
Explanation:
Drip Feed Dispatching is a feature that allows dispatching groups of service appointments to technicians at regular intervals instead of all at once[56]. Enabling Drip Feed Dispatching in Field Service Settings allows turning on this feature for all service territories[57]. Setting the Number of Services to Drip Feed on the Service Territory allows specifying how many service appointments should be dispatched at a time for each service territory[58]. Setting the Service Appointment to Dispatch in Field Service Settings would not affect how many service appointments are dispatched at a time. Enabling Sharing of Dispatched Service Appointments would not affect how many service appointments are dispatched at a time. References:
https://help.salesforce.com/s/ar ... view.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_enable.htm&type=5https://help.salesforce.com/s
/articleView?id=sf.fs_drip_feed_dispatching_configure.htm&type=5

NEW QUESTION # 15
At Northern TrailOutfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?
  • A. Dispatcher
  • B. Agent
  • C. Agent and Resource
  • D. Mobile, Agent, and Resource
Answer: B
Explanation:
The Agent permission set gives access to create cases and work orders, view work types and work rules, book and manage appointments, assign mobile resources, and optimize schedules. References:https://help.
salesforce.com/s/articleView?id=sf.fs_permission_sets.htm&type=5

NEW QUESTION # 16
Org-Wide Default sharing is set to Private in a Salesforce org.
If the FieldService Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers
  • A. Work Types
  • B. Service Resources
  • C. Accounts
  • D. Work Orders
  • E. Resource Absences
Answer: B,D,E
Explanation:
Service Resources are records that represent the people or equipment that perform field service tasks[143].
Work Orders are records that track customer requests for service such as repairs or maintenance[144].
Resource Absences are records that mark resources as unavailable for work for specific time periods due to sickness, vacation, or other reasons[145]. If the Field Service Lightning User Territory feature is enabled, these three objects will be visible to users who are part of the User Territory by default[146]. Accounts are records that represent companies or individuals involved in business with an organization[147]. Work Types are records that define the standard tasks and duration for a specific type of work[148]. These two objects will not be visible to users who are part of the User Territory by default unless sharing rules are configured[149].
References: https://help.salesforce.com/s/ar ... view.htm&type=5
https://help.salesforce.com/s/ar ... ders.htm&type=5 https://help.salesforce.com/s
/articleView?id=sf.fs_resource_absences_overview.htm&type=5 https://help.salesforce.com/s/articleView?
id=sf.fs_user_territories_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.account.
htm&type=5 https://help.salesforce.com/s/ar ... ork_types_overview.
htm&type=5https://help.salesforce.com/s/ar ... ules.htm&type=5

NEW QUESTION # 17
......
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