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[General] SAP C-C4H56-2411 Test Valid | Authentic C-C4H56-2411 Exam Hub

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【General】 SAP C-C4H56-2411 Test Valid | Authentic C-C4H56-2411 Exam Hub

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SAP C-C4H56-2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 2
  • Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 3
  • Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 4
  • Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 5
  • Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 6
  • Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.
Topic 7
  • Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.
Topic 8
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q54-Q59):NEW QUESTION # 54
Which of the following configuration activities are part of SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
  • A. Maintain case types
  • B. Set up deals
  • C. Set scoping attributes
  • D. Set up Agent Desktop
Answer: A,D

NEW QUESTION # 55
Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA? Note: There are 2 correct answers to this question.
  • A. Products
  • B. Contacts
  • C. Registered products
  • D. Service contracts
Answer: B,C

NEW QUESTION # 56
Which object is mandatory to configure a case routing rule to a team?
  • A. Employee
  • B. Case Designer Step Assignment
  • C. Case Type
  • D. Party Role
Answer: C
Explanation:
To configure a case routing rule to a team in SAP Service Cloud V2, the Case Type is mandatory. Case Type defines the category and process flow of the case, serving as a primary condition for routing rules. According to SAP documentation, "The Routing rules for Cases are maintained in SAP Service Cloud Version 2 by administrators in the following path: Settings → Cases → Case Routing to Team → Case Routing to Employees," and Case Type is a key attribute used to determine routing conditions.
Party Role (A) is optional and used for specific scenarios. Employee (B) is the target of routing, not a mandatory object for configuration. Case Designer Step Assignment (C) is part of the case designer but not required for team routing rules.
Reference:
SAP Learning: Configuring Case Routing Rules learning.sap.com
SAP Help Portal: Case Routing Configuration

NEW QUESTION # 57
For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.
  • A. Registered products
  • B. Tasks
  • C. Phone calls
  • D. Cases
Answer: C,D

NEW QUESTION # 58
Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.
  • A. Create a new URL mashup
  • B. Add a new button
  • C. Change the field label
  • D. Add a new field
Answer: B,D

NEW QUESTION # 59
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