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[General] ITIL4-DPI Test Questions - ITIL4-DPI Test Torrent & ITIL4-DPI Latest Torrent

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【General】 ITIL4-DPI Test Questions - ITIL4-DPI Test Torrent & ITIL4-DPI Latest Torrent

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2026 Latest ExamsLabs ITIL4-DPI PDF Dumps and ITIL4-DPI Exam Engine Free Share: https://drive.google.com/open?id=1TwSW4BwSH7QtuFKMNBYwtUrLu-tCGigW
ITIL ITIL4-DPI practice test has real ITIL 4 Strategist: Direct, Plan and Improve (DPI) (ITIL4-DPI) exam questions. You can change the difficulty of these questions, which will help you determine what areas appertain to more study before taking your ITIL 4 Strategist: Direct, Plan and Improve (DPI) (ITIL4-DPI) exam dumps. Here we listed some of the most important benefits you can get from using our ITIL ITIL4-DPI practice questions.
ITIL ITIL4-DPI Exam Syllabus Topics:
TopicDetails
Topic 1
  • Communication and Collaboration: This section of the exam measures skills of IT Service Managers and focuses on improving communication and collaboration across departments and stakeholders. It highlights how better interaction supports the successful delivery of IT services.
Topic 2
  • Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.
Topic 3
  • Continual Improvement: This section of the exam measures skills of Compliance Officers and explores the principles of continual improvement. It encourages the use of data, feedback, and structured practices to enhance services and adapt processes over time.
Topic 4
  • Risk Management: This section of the exam measures skills of IT Service Managers and provides an understanding of risk management in IT services. It focuses on helping organizations anticipate, minimize, and respond effectively to potential disruptions or losses.

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ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions (Q36-Q41):NEW QUESTION # 36
A service provider is implementing a new self-service portal for users to request access to IT services. The portal will be made available to 5000 users across 50 sites.
Which is the BEST guidance for producing guidelines for users of the self-service portal?
  • A. Provide guidelines outlining the difference from previous methods of requesting access to IT services
  • B. Produce simple guidelines for users of the self-service portal for access requests, making it clear who to contact for exceptions
  • C. Provide guidelines for using the self-service portal for access requests to the service desk staff so that they can help users
  • D. Circulate detailed guidelines to users for using the self-service portal to request access to IT services
Answer: B
Explanation:
DPI and the guiding principle"Keep it simple and practical"stress that guidance should beclear, concise, and user-friendly. With 5000 users, simple guidelines prevent confusion and reduce support overhead.
Explicit instructions onwho to contact for exceptionsensures smooth adoption. Options A and D risk overwhelming users with detail, while B shifts responsibility to the service desk instead of empowering users.
(Reference: ITIL 4 Strategist DPI, section on "Organizational change management - communication and adoption support")

NEW QUESTION # 37
A project team recently delivered a new service on time and to specification. However, the team encountered a number of issues during the project that resulted in an increase in the resources utilized. The project is about to close and the project team will immediately move on to the next project.
Which is the BEST way to avoid similar issues in the future?
  • A. Create a lessons learned report when closing the project
  • B. Complete a SWOT analysis before starting the next project
  • C. Conduct a customer satisfaction analysis at the end of the project
  • D. Develop a stakeholder communication plan before starting the next project
Answer: A
Explanation:
In DPI, thecontinual improvement modelstresses the importance ofcapturing lessons learnedto ensure that successes and failures inform future work. By creating alessons learned reportduring project closure, the organization systematically records challenges, inefficiencies, and solutions. This enables organizational learning and prevents repeating mistakes. SWOT (B) and communication planning (D) are useful tools, but they do not directly address past project issues. Customer satisfaction analysis (C) focuses on user experience, not internal resource challenges.
(Reference: ITIL 4 Strategist DPI, section on "Continual improvement feedback and learning loops")

NEW QUESTION # 38
An organization has IT divisions distributed globally. As the organization has grown, it has become difficult to align the activities of the IT divisions with the organization's objectives.
How can the organization ensure that all IT activities are aligned with the organization's objectives?
  • A. Collect feedback from both organizational and IT leadership from each region
  • B. Establish increasingly detailed objectives at each level of the organization that align directly with the objectives of the layer above
  • C. Prioritize risk mitigation strategies in alignment with the organization's risk appetite
  • D. Put compliance controls in place to ensure that all centres of expertise are following the same practices
Answer: B
Explanation:
In DPI,alignment is achieved through cascading objectives: breaking down high-level organizational goals into increasingly detailed objectives at each layer of the organization. This ensures thatevery division, team, and activity is aligned to the overall strategic vision. Compliance controls (A) only enforce uniformity, not alignment. Risk prioritization (B) is important but narrower in scope. Collecting feedback (D) helps communication but does not ensure systematic alignment.
(Reference: ITIL 4 Strategist DPI, section on "Cascading objectives and alignment of organizational layers")

NEW QUESTION # 39
A retailer is considering introducing a new virtual reality feature to its online presence. Recognizing this is a significant effort requiring new skills and technology, the CIO has asked the operations manager to assess the impact to the organization.
Which assessment method would work BEST in this situation?
  • A. Customer satisfaction analysis
  • B. Process maturity assessment
  • C. Gap analysis
  • D. SLA achievement analysis
Answer: C
Explanation:
In ITIL DPI,gap analysisis used to compare the current state against the desired future state. Since the retailer is adoptingnew technology and skills, gap analysis identifies capability shortfalls and resource needs to support the change. Customer satisfaction analysis (A) and SLA analysis (C) measure service performance, not organizational readiness. Process maturity assessment (D) examines process capability but not the holistic gap to achieve new capabilities.
(Reference: ITIL 4 Strategist DPI, section on "Assessment methods - gap analysis for change initiatives")

NEW QUESTION # 40
A service provider is improving its 'service desk' practice and has established the success factor:"improved user satisfaction with the service desk." Which is the BEST key performance indicator for measuring this?
  • A. 10% increase in calls resolved without escalation by end of the year
  • B. Reduce time to resolve the underlying cause of incidents
  • C. Accelerate service request fulfilment by the end of quarter 2
  • D. Increase average time to answer phones by 5%
Answer: A
Explanation:
DPI stresses that KPIs should directly measureprogress toward the defined success factor. Here, the success factor isimproved user satisfaction with the service desk. Increasing the number of calls resolvedwithout escalation(Option B) directly contributes to satisfaction: faster resolutions, fewer transfers, and better customer experience. Options A and C measure efficiency but not directly user satisfaction. Option D worsens satisfaction by increasing wait times.
(Reference: ITIL 4 Strategist DPI, section on "Defining and measuring critical success factors and KPIs")

NEW QUESTION # 41
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