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[General] Pdf FS-Con-101 Dumps - Free Sample FS-Con-101 Questions

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【General】 Pdf FS-Con-101 Dumps - Free Sample FS-Con-101 Questions

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Salesforce Certified Field Service Consultant Sample Questions (Q161-Q166):NEW QUESTION # 161
Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers
  • A. Associate 2 Work Type called Site Visit to a Maintenance Plan
  • B. Auto-generate Work Orders with a 14 daya Generation Timeframe.
  • C. Associate a Required Skill called Site Visit to aMaintenance Plan.
  • D. Auto-generate Work Orders with a 14 day Generation Horizon.
Answer: B,D
Explanation:
Maintenance Plans are records that define recurring work orders for preventive maintenance such as inspections or tune-ups[188]. Auto-generate Work Orders is a setting that enables or disables the automatic generation of work orders from maintenance plans[189]. Generation Timeframe is asetting that defines how often work orders should be generated from maintenance plans such as daily, weekly, or monthly[190].
Generation Horizon is a setting that defines how far in advance work orders should be generated from maintenance plans such as 7days or 30 days[191]. Auto-generating Work Orders with a 14 day Generation Timeframe and a 14 day Generation Horizon would allow Universal Containers to automatically generate Work Orders 14 days before the next suggested maintenance date by creating workorders from maintenance plans every 14 days within14 days of their scheduled date. Associating a Required Skill called Site Visit to a Maintenance Plan would not affect how far in advance work orders are generated from maintenance plans.
Required Skills are fields on the maintenance plan object that indicate which skills are needed for performing preventive maintenance[192]. Associating a Work Type called Site Visit to a Maintenance Plan would not affect how far in advance work orders are generated from maintenance plans. Work Types are records that define the standard tasks and duration for a specific type of work[193]. References: https://help.salesforce.com
/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5 https://help.salesforce.com/s/articleView?
id=sf.fs_maintenance_plans_auto_generate_work_orders.htm&type=5https://help.salesforce.com/s
/articleView?id=sf.fs_maintenance_plans_generation_timeframe.htm

NEW QUESTION # 162
To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers
  • A. Product Receipt
  • B. Product Transfer
  • C. Work Order
  • D. Return Order
Answer: A,D
Explanation:
The technician would use a Return Order to create a return for the unused circuitboard. The Return Order would specify the quantity of the product being returned, the reason for the return, and the shipping address.
The technician would then use a Product Receipt to record the receipt of the returned product. The Product Receipt wouldspecify the quantity of the product received, the condition of the product, and the location of the product.
The other two options are incorrect because they are not used to return products. A Work Order is used to track the work that needs to be done on aproduct or service. A Product Transfer is used to move products from one location to another.

NEW QUESTION # 163
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?
  • A. 100 contractors100 contractors
  • B. 25 contractors100 contractors
  • C. 25 contractors75 contractors25 contractors
Answer: C
Explanation:
Contractors are external users who can access Field Service features such as work orders, service appointments, assets, products consumed, etc... There are two types of contractor licenses available:
Contractor (Full Access) and Contractor (Limited Access). Contractor (Full Access) licenses allow users to access all Field Service features except scheduling optimization. Contractor (Limited Access) licenses allow users to access only work orders assigned to them or their crew members via mobile appor web browser[22.
Universal Containers should deploy 25 Contractor (Full Access) licenses to contractors who need to schedule resources and 75 Contractor (Limited Access) licenses to contractors who need access to work orders, assets, mobile app, and chatter. References: https://help.salesforce.com/s/articleView?id=sf.
field_service_contractors_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
field_service_contractors_license_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
field_service_contractors_full_access_license_features.htm&type=5https://help.salesforce.com/s/articleView?
id=sf.field_service_contractors_limited_access_license_features.htm&type=5

NEW QUESTION # 164
Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?
  • A. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
  • B. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
  • C. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
  • D. Create Work Order, Create Case, Dispatch Work Order, Create ServiceAppointment.
Answer: A
Explanation:
This is the recommended sequence of steps to dispatch a technician for a customer issue. A case is created to track the customer issue, a work order is created to track the work that needs to be done, a service appointment is created to schedule the work, and a service appointment is dispatched to assign it to a technician.
References: https://trailhead.salesforce.com ... ield_service_basics
/field_service_work_orders

NEW QUESTION # 165
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create workskills for the Service Resources?
Choose TWO answers
  • A. Create the work skills using Setup. Manually as Resources.
  • B. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
  • C. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
  • D. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
Answer: A,C

NEW QUESTION # 166
......
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