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[General] ITIL-4-Foundation Sample Questions | 100% Free Valid New ITIL 4 Foundation Exam

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【General】 ITIL-4-Foundation Sample Questions | 100% Free Valid New ITIL 4 Foundation Exam

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ITIL 4 Foundation Exam Sample Questions (Q106-Q111):NEW QUESTION # 106
What can be used to determine if a service is 'fit for purpose'?
  • A. Utility
  • B. Outcome
  • C. Availability
  • D. Warranty
Answer: A

NEW QUESTION # 107
Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve,
without
the customer having to manage specific [?] and risks.
  • A. warranty
  • B. utility
  • C. costs
  • D. information
Answer: C

NEW QUESTION # 108
Which of the following practices suggests that organizations should develop competencies in methodologies and techniques, like SWOT (strength, weakness, opportunity and threat) analysis and balanced scorecard review in order to meet their needs?
  • A. incident management
  • B. Continual improvement
  • C. Service request management
  • D. Change enablement
Answer: B

NEW QUESTION # 109
What ensures that a service provider and a service consumer continually co-create value?
  • A. Service consumption
  • B. Service offerings
  • C. Service relationship management
  • D. Change enablement
Answer: C
Explanation:
A service relationship is defined as the cooperation between a service provider and service consumer. Service relationships are established between two or more organizations to co-create value. An organization can play the role of provider or consumer interchangeably, depending on the situation.
https://www.bmc.com/blogs/itil-k ... lder%20management.-,Service%20Relationships,interchangeably%2C%20depending%20on%20the%20situation.

NEW QUESTION # 110
Which practice conducts reviews to validate that services are covering the needs of the customer?
  • A. Service level management
  • B. Service desk
  • C. Monitoring and event management
  • D. Change enablement
Answer: A
Explanation:
In ITIL 4, the service level management practice is responsible for:
* Setting clear, business-based targets for service performance
* Monitoring and reporting on service delivery
* Conducting regular reviews with customers and stakeholders
* Ensuring that services and service performance meet agreed needs and expectations Part of this practice explicitly involves reviewing services with customers to validate that the services are still meeting their needs and agreed service levels. These reviews are used to confirm whether the services remain fit for purpose and to identify improvement opportunities.
The other options have different focuses:
* Monitoring and event management focuses on observing services and infrastructure, identifying events, and determining their significance.
* Change enablement controls risks related to changes and ensures that changes are properly assessed and authorized.
* Service desk is the main point of contact between service provider and users, handling incidents and service requests, but it is not primarily responsible for formal reviews of service coverage against customer needs.
Because the described activity-conducting reviews to ensure services cover customer needs-is a core responsibility of service level management, the correct answer is B.

NEW QUESTION # 111
......
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