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[General] ITIL-4-Transition Associate Level Exam | Test ITIL-4-Transition Sample Questions

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【General】 ITIL-4-Transition Associate Level Exam | Test ITIL-4-Transition Sample Questions

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ITIL-4-Transition exam covers a range of topics related to managing IT services in a modern organization. This includes understanding the basics of ITIL 4, developing a service management system, designing and transitioning new services, and managing the ongoing operation of IT services. ITIL-4-Transition exam is designed to test your ability to apply the ITIL 4 framework in real-world scenarios, so you can be confident in your ability to manage IT services effectively.
ITIL 4 Managing Professional Transition Exam is a challenging and comprehensive test that covers a broad range of topics related to IT service management. It tests the candidates' understanding of the ITIL 4 framework, including the four dimensions of service management, the service value system, and the service value chain. ITIL-4-Transition Exam also evaluates the candidates' ability to apply ITIL 4 concepts in real-world scenarios and their knowledge of the best practices for IT service management.
ITIL-4-Transition certification exam covers four key modules – Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT, and Direct Plan and Improve. These modules are designed to provide professionals with a comprehensive understanding of the ITIL 4 framework and how it can be applied in real-world scenarios. ITIL-4-Transition exam consists of 40 multiple-choice questions that must be completed within 90 minutes with a passing score of 70%.
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ITIL 4 Managing Professional Transition Sample Questions (Q40-Q45):NEW QUESTION # 40
A company has begun a new global line of business that has changed how IT supports the new systems. Recognizing the urgent need for two-way communication on the required changes, IT managers are trying to find better ways to obtain feedback than a standing agenda at staff meetings.
Which describes the BEST approach for establishing effective feedback channels?
  • A. Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff
  • B. Publish a printed weekly newsletter that clearly and consistently communicates change
  • C. Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback
  • D. Establish office hours where staff are encouraged to drop by without appointments and discuss any concerns they have
Answer: A

NEW QUESTION # 41
A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct
  • A. 1 and 4
  • B. 3 and 4
  • C. 2 and 3
  • D. 1 and 2
Answer: B

NEW QUESTION # 42
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?
  • A. Change enablement
  • B. Service configuration management
  • C. IT asset management
  • D. Deployment management
Answer: C
Explanation:
Comprehensive Explanation:
IT Asset Management is defined as:
The practice responsible for planning and managing the full lifecycle of IT assets, which are financially valuable components that support service delivery.
Thus, Option D is correct.

NEW QUESTION # 43
Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?
  • A. Valuable investments
  • B. Assured conformance
  • C. Fast development
  • D. Resilient operations
Answer: D

NEW QUESTION # 44
What is the MOST LIKELY reason for an organization to delay a transformation to high velocity?
  • A. The organization needs high levels of IT service availability
  • B. The organization is facing rapidly changing customer needs
  • C. The organization is not ready for a cultural change
  • D. The organization needs to maintain high levels of information security
Answer: C
Explanation:
The most likely reason for an organization to delay a transformation to high velocity is that the organization is not ready for a cultural change. High velocity IT requires a significant shift in the mindset, values, and behaviors of the organization and its people, as well as the adoption of new ways of working, such as agile, lean, and DevOps. These changes can be challenging and disruptive for some organizations, especially those that have a traditional, hierarchical, or siloed culture. Therefore, the organization may need to assess its readiness and willingness for a cultural change before embarking on a transformation to high velocity IT. This reason is supported by the following references:
* ITIL 4 Specialist: High-velocity IT explores the ways in which digital organizations and digital operating models function in high velocity environments1
* ITIL 4 High-velocity IT: the digital enterprise2
* ITIL4 Specialist: High Velocity IT3

NEW QUESTION # 45
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