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[General] Salesforce Certified-Business-Analyst Questions 2026 - All Subjects Covered

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【General】 Salesforce Certified-Business-Analyst Questions 2026 - All Subjects Covered

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Salesforce Certified Business Analyst Exam Sample Questions (Q220-Q225):NEW QUESTION # 220
A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.
What is the largest risk with this approach?
  • A. The previous VP's requirements are outside of the Salesforce framework.
  • B. The previous VP's requirements may differ from those of the new executive.
  • C. The previous VP's requirements fail to meet current formatting standards.
Answer: B
Explanation:
Explanation
The largest risk with using the inherited requirements instead of conducting a discovery process is that the requirements may not reflect the current needs and expectations of the new executive sponsor. The sponsor may have different goals, priorities, preferences, or assumptions than the previous VP, and may not agree with or support the inherited requirements. This could lead to misalignment, dissatisfaction, scope creep, or project failure. Therefore, the BA should conduct a discovery process with the new sponsor to validate and update the requirements as needed. References:
https://trailhead.salesforce.com ... tand-the-discovery-

NEW QUESTION # 221
Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment, end users reported error messages when manually creating new Opportunities.
Which area of user acceptance testing (UAT) was overlooked''
  • A. Several teams should be part of UAT to represent multiple viewpoints.
  • B. End users who are experts in that functionality should participate in UAT.
  • C. Functionality on interconnected objects should be part of UAT.
Answer: C
Explanation:
Explanation
The area of user acceptance testing (UAT) that was overlooked was functionality on interconnected objects should be part of UAT. UAT is an end-user testing performed in a sandbox or test environment to verify that a project or enhancement works as intended, and what was originally requested is actually being delivered. UAT involves testing various scenarios on different users and levels of access to demonstrate that the solution works as expected in all situations. UAT should include functionality on interconnected objects because Salesforce objects are often related or linked to each other through lookup or master-detail relationships. For example, leads are converted into accounts, contacts, and opportunities; cases are associated with accounts or contacts; opportunities are closed as orders; etc. Functionality on interconnected objects should be part of UAT because it may affect how users perform their tasks or access their data across different objects. References:
https://trailhead.salesforce.com ... create-test-scripts

NEW QUESTION # 222
Which method should a business analyst use to show current state business flows in Salesforce?
  • A. Entity Relationship Diagramming
  • B. Universal Process Notation
  • C. Storyboarding
Answer: B
Explanation:
Universal Process Notation (UPN) is a method to show current state business flows in Salesforce. UPN is a process modeling technique that shows the flow of activities and decisions using simple symbols and plain language. It can help document existing processes in a clear and concise way that can be easily understood by anyone involved in the project. Entity Relationship Diagramming (ERD) is not a method to show current state business flows in Salesforce. ERD is a data modeling technique that shows the relationships among entities using symbols and attributes. It can help design database schemas or data structures for an application.
Storyboarding is not a method to show current state business flows in Salesforce. Storyboarding is a technique to help stakeholders visualize how a solution will work by creating sketches or mockups of the user interface and interactions. It can help elicit feedback and validate requirements for a proposed solution. References: 1
https://trailhead.salesforce.com ... ation-prep/business

NEW QUESTION # 223
The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?
  • A. User stories encourage iterative development.
  • B. User stories specify which technical components are impacted.
  • C. User stories are fixed upon stakeholder approval.
Answer: A

NEW QUESTION # 224
A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings." Which mistake did the BA make when creating this story?
  • A. The goal is undefined.
  • B. The need is undefined.
  • C. The persona is undefined.
Answer: C
Explanation:
The mistake that the business analyst made when creating this story is that the persona is undefined. A persona is a fictional representation of an end user who has a specific role, goal, or need. A user story should specify the persona as part of its format: "As a [persona], I need [need], so I can [goal]". Specifying the persona can help the business analyst communicate who will use the feature and why it matters to them. The goal and the need are defined in this user story. The goal is to increase efficiencies and improve closure rates by better tailoring sales offerings. The need is visibility to customers' purchase history details. References:
https://trailhead.salesforce.com ... n-prep/user-stories
https://trailhead.salesforce.com ... on-prep/customer-di

NEW QUESTION # 225
......
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