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ITIL-4-Specialist-High-velocity-IT Guaranteed Questions Answers, ITIL-4-Speciali

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ITIL-4-Specialist-High-velocity-IT Guaranteed Questions Answers, ITIL-4-Speciali

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:
TopicDetails
Topic 1
  • ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 2
  • Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 3
  • Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4
  • Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 5
  • High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q16-Q21):NEW QUESTION # 16
Users are complaining that service desk agents do not listen to them and make assumptions about what their issues are. Which action would BEST help to improve this situation?
Answer:
Explanation:
Improve the training given to the staff of the service desk function

NEW QUESTION # 17
Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?
  • A. Progress iteratively with feedback
  • B. Optimize and automate
  • C. Focus on value
  • D. Keep it simple and practical
Answer: C

NEW QUESTION # 18
A bank provides an online banking service to external users.
The bank measures the functional and non-functional aspects of the
service in several ways and is meeting its targets. However, user
satisfaction with the service is not as high as the bank would like it
to be.
Which is the BEST example of an additional aspect of the service that
the bank should measure?
  • A. The number of times a transaction is started but not completed
  • B. k
Answer: A

NEW QUESTION # 19
An IT department is working with the organization's marketing team to introduce a new set of analysis tools. Having read articles in the media about these tools, the marketing team has high hopes. Because the tools are being introduced using a phased implementation approach, the representatives of the two teams are struggling to agree on service level targets.
How can the 'collaborate and promote visibility' guiding principle be applied to this situation?
  • A. By deferring implementation until all conflicts are resolved
  • B. By prioritizing the marketing team's expectations over all others
  • C. By focusing only on technical performance indicators
  • D. By being transparent about constraints and managing expectations
Answer: D

NEW QUESTION # 20
An organization has recently made improvements to how users request new phones, track their arrival, and get help setting the phone up.
Which practice has been most affected by these improvements?
  • A. Change Enablement
  • B. Service Request Management
  • C. Incident Management
  • D. Asset Management
Answer: B

NEW QUESTION # 21
......
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