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[General] High Pass-Rate Genesys Free GCX-GCD Brain Dumps | Try Free Demo before Purchase

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【General】 High Pass-Rate Genesys Free GCX-GCD Brain Dumps | Try Free Demo before Purchase

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Perhaps now you are one of the candidates of the Genesys GCX-GCD exam, perhaps now you are worried about not passing the exam smoothly. Now we have good news for you: our GCX-GCD study materials will solve all your worries and help you successfully pass it. With the high pass rate as 98% to 100%, you will find that we have the best Genesys Cloud CX: Developer Certification GCX-GCD learning braindumps which contain the most accurate real exam questions.
Genesys GCX-GCD Exam Syllabus Topics:
TopicDetails
Topic 1
  • Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
Topic 2
  • Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
Topic 3
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 4
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 5
  • Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
Topic 6
  • Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
Topic 7
  • Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.

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Genesys Cloud CX: Developer Certification Sample Questions (Q12-Q17):NEW QUESTION # 12
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)
  • A. Languages
  • B. Skills
  • C. Medians
  • D. Knowledge levels
  • E. Index Ratings
Answer: A
Explanation:
Genesys Cloud CX uses attributes like agent language proficiency and defined skills (e.g., product knowledge, technical expertise) to route interactions to the most qualified agent, ensuring better customer service outcomes.

NEW QUESTION # 13
In Code Authorization grant OAuth flow, a code is exchanged for a token.
  • A. True
  • B. False
Answer: A
Explanation:
In the Authorization Code grant OAuth flow, the client receives an authorization code after user authentication, which is then exchanged for an access token. This is a standard and secure method used in Genesys Cloud CX for server-side applications.

NEW QUESTION # 14
Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or otherevents that take them away from the queue You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?
  • A. Genesys Cloud CX Architect
  • B. Genesys Cloud CX Workforce Management
  • C. Genesys Cloud CX API
  • D. Genesys Cloud CX Reporting and Analytics
Answer: B
Explanation:
Workforce Management in Genesys Cloud CX automates agent scheduling, including work shifts, breaks, meetings, and time off, replacing manual spreadsheet processes and improving efficiency and accuracy.

NEW QUESTION # 15
For updating a user in Genesys Cloud CX which HTTP method must be used?
  • A. POST
  • B. PATCH
  • C. DELETE
  • D. TRACE
Answer: B
Explanation:
In Genesys Cloud CX, the PATCH HTTP method is used to update an existing user's information. This method allows partial updates, meaning you can modify specific user attributes without affecting the rest of the user data.

NEW QUESTION # 16
Which Genesys Cloud CX feature helps reduce wait time for each call?
  • A. llVR
  • B. Workforce Management
  • C. Skill-based Routing
  • D. Automatic Call Distribution
Answer: D
Explanation:
Automatic Call Distribution (ACD) reduces wait time by efficiently routing incoming calls to the next available and most appropriate agent, minimizing idle time and ensuring quicker response for each customer.

NEW QUESTION # 17
......
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