Open the auxiliary access

Firefly Open Source Community

   Login   |   Register   |
New_Topic
Firefly Open Source Community › Embedded Computer › EC-OrinNano› 100% Pass Quiz 2026 Updated Service-Con-201: Salesfo ...
New Topic
Print Previous Topic Next Topic

[Hardware] 100% Pass Quiz 2026 Updated Service-Con-201: Salesforce Certified Service Cloud

rickwal666

126

Credits

0

Prestige

0

Contribution

registered members

Rank: 2

Credits
126

【Hardware】 100% Pass Quiz 2026 Updated Service-Con-201: Salesforce Certified Service Cloud

Posted at yesterday 18:20      View：7 | Replies：0        Print      Only Author   [Copy Link] 1#
The Salesforce Certified Service Cloud Consultant prep torrent that we provide is compiled elaborately and highly efficient. You only need 20-30 hours to practice our Service-Con-201 exam torrent and then you can attend the exam. Among the people who prepare for the exam, many are office workers or the students. For the office worker, they are both busy in the job or their family; for the students, they possibly have to learn or do other things. But if they use our Service-Con-201 Test Prep, they won’t need so much time to prepare the exam and master exam content in a short time. What they need to do is just to spare 1-2 hours to learn and practice every day and then pass the exam with Service-Con-201 test prep easily. It costs them little time and energy.
On the basis of the current social background and development prospect, the Service-Con-201 certifications have gradually become accepted prerequisites to stand out the most in the workplace. But it is not easy for every one to achieve their Service-Con-201 certification since the Service-Con-201 Exam is quite difficult and takes time to prepare for it. Our Service-Con-201 exam materials are pleased to serve you as such an exam tool to win the exam at your first attempt. If you don't believe it, just come and try!
Service-Con-201 Training Materials | Service-Con-201 Latest ExamprepThe Service-Con-201 quiz torrent we provide is compiled by experts with profound experiences according to the latest development in the theory and the practice so they are of great value. Please firstly try out our product before you decide to buy our product. It is worthy for you to buy our Service-Con-201 Exam Preparation not only because it can help you pass the Service-Con-201 exam successfully but also because it saves your time and energy. Your satisfactions are our aim of the service and please take it easy to buy our Service-Con-201 quiz torrent.
Salesforce Service-Con-201 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Industry Knowledge: This domain covers understanding Contact Center metrics, KPIs, and assessing risks, benefits, and business challenges for client outcomes.
Topic 2
  • Intake and Interaction Channels: This domain addresses designing intake channels, recommending interaction channels, understanding configuration best practices, and implementing AI agents and agentic service capabilities.
Topic 3
  • Contact Center Analytics: This domain focuses on developing reports and dashboards to deliver relevant analytical information to contact center stakeholders.
Topic 4
  • Case Management: This domain covers designing end-to-end case management solutions, implementing case deflection strategies, configuring entitlements, milestones, SLAs, and understanding Service Cloud automation capabilities.
Topic 5
  • Integrations: This domain covers integration use cases and considerations for connecting Service Cloud with third-party solutions and external data sources.

Salesforce Certified Service Cloud Consultant Sample Questions (Q96-Q101):NEW QUESTION # 96
Universal Containers wants to notify support managers when a new case has been untouched for more than 2 business hours.
Which approach should a consultant implement?
  • A. Configure Case Escalation rules.
  • B. Create a Flow with a scheduled path.
  • C. Establish Case Assignment rules.
Answer: A
Explanation:
Case Escalation Rules can be configured to escalate cases that have not been touched within a specified timeframe, such as 2 business hours. This ensures that support managers are notified when a case remains untouched beyond the set threshold, allowing for timely intervention and improved case management.

NEW QUESTION # 97
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing data is stored in an external system containing over 20 million records.
* Only the finance department has direct access to the billing system.
Which solution should a consultant recommend?
  • A. Configure Salesforce Connect and External Objects to the billing system.
  • B. Create a custom tab that displays a search page from the billing system.
  • C. Integrate payment data into Salesforce from the billing system using custom objects.
Answer: A
Explanation:
To provide contact center agents with access to a customer's payment history from an external billing system, configuring Salesforce Connect to integrate External Objects is advised. This solution enables real-time access to billing data directly within Salesforce, eliminating the need for direct access to the external system and streamlining the process for agents handling billing-related inquiries.

NEW QUESTION # 98
Universal Containers has implemented a call-based response system. The call wait time has become too long, and customer service is being affected. Management would like to find a way to reduce customers' wait times and enable agents to handle more inquiries at a time.
Which feature should a consultant recommend?
  • A. Case Auto-Response Rule
  • B. Einstein Service Replies
  • C. Salesforce Messaging
Answer: B
Explanation:
Comprehensive and Detailed
Einstein Service Repliesutilizes generative AI to draft and recommend relevant replies to service representatives during chat or messaging sessions, or for case emails. By providing AI-generated responses, agents can handle inquiries more efficiently, reducing customer wait times and increasing the number of inquiries managed simultaneously.
From Salesforce Help:
"Use Einstein generative AI with Service Replies to draft and recommend relevant replies to service reps during chat or messaging sessions, or for case emails."
-
Implementing Einstein Service Replies can significantly enhance agent productivity by streamlining the response process, thereby addressing the issue of long call wait times.

NEW QUESTION # 99
Cloud Kicks provides regular and special support to customers. When a special case is created, a dedicated account manager needs Read-Only access and a support specialist needs Read and Write access.
Which feature will provide the required level of access?
  • A. View All for Case
  • B. Case teams
  • C. Manager groups
Answer: B
Explanation:
To provide the required access levels for a dedicated account manager and a support specialist on special cases, utilizing Case Teams is the most effective solution. Case Teams allow for the customization of roles and access levels for each team member, ensuring that the account manager has Read-Only access while the support specialist has Read and Write access.

NEW QUESTION # 100
How should a consultant configure a report that shows the average number of days that Cases stay open?
  • A. Create a formula field on Case to calculate the average age.
  • B. Create a report snapshot of the number of open Cases each day.
  • C. Use the standard Case age field on the resort.
Answer: A
Explanation:
To report the average number of days that Cases stay open, creating a formula field on the Case object to calculate the age of each case is effective. This formula can calculate the difference between the case creation date and the current date (for open cases) or the closed date (for closed cases). A report can then aggregate this data to calculate the average age of cases, providing insights into case resolution times.

NEW QUESTION # 101
......
Real4dumps Salesforce Service-Con-201 Dumps are validated by many more candidates, which can guarantee a high success rate. After you use our dumps, you still fail the exam so that Real4dumps will give you FULL REFUND. Or you can choose to free update your exam dumps. With such protections, you don't need to worry.
Service-Con-201 Training Materials: https://www.real4dumps.com/Service-Con-201_examcollection.html
https://www.itcertking.com
Reply

Use props Report

Return to List
High mode
B Color Image Link Quote Code Smilies
You need to log in before you can reply Login | Register

This forum Credits Rules

  •  

Service Hotline : (+86)18688117175
Contact us
E-mail : global@t-firefly.com
Copyright © 2014-2022, FIREFLY TECHNOLOGY CO.,LTD. All Rightts Reserved. 粤ICP备14022046号-2
Quick Reply Back to top Back to list