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[General] PDF CIS-CSM Download, Real CIS-CSM Dumps Free

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【General】 PDF CIS-CSM Download, Real CIS-CSM Dumps Free

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q193-Q198):NEW QUESTION # 193
What is the specific type of catalog item called that allows users to create any type of task, such as cases, from the Service Catalog?
  • A. Service Catalog Request
  • B. Request Item
  • C. Record Producer
  • D. Catalog item
Answer: C
Explanation:
https://docs.servicenow.com/bund ... RecordProducer.html

NEW QUESTION # 194
Which roles can propose a case as a Major Case candidate? (Choose three.)
  • A. Customer service manager (sn_customerservice_manager) Most Voted
  • B. Major issue manager (sn_majorissue_mgt.major_issue_manager)
  • C. Proxy contact (sn_customerservice.proxy_contact)
  • D. Customer service agent (sn_customerservice_agent) Most Voted
  • E. Customer case manager (sn_customerservice.customer_case_manager)
Answer: A,B,D

NEW QUESTION # 195
What is required to synchronize fields from a parent to a child case(s)?
  • A. The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
  • B. Major Issue Management needs to be installed and certain properties enabled
  • C. The role of sn_customerservice.customer_case_manager must be assigned
  • D. No action required, this is a standard Customer Service Management feature
Answer: B

NEW QUESTION # 196
In the Customer Service Management space, what does the term asset management mean?
  • A. Financial, contractual and inventory information of assets
  • B. Tables in the Asset application
  • C. A set of business activities and processes used to track assets
  • D. Tracking products or services customers are using
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bund ... page/product/asset- management/concept/c_AssetManagement.html

NEW QUESTION # 197
Which of the following are channels? (Choose two.)
  • A. Web
  • B. Chat
  • C. Article
  • D. Contacts
Answer: A,B
Explanation:
Reference:
customer-service-management/concept/configure-csm-omni-channel.html

NEW QUESTION # 198
......
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