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[General] 820-605 Valid Test & 820-605 Cert Material & 820-605 Sure Pass Exam

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【General】 820-605 Valid Test & 820-605 Cert Material & 820-605 Sure Pass Exam

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Cisco Customer Success Manager Sample Questions (Q18-Q23):NEW QUESTION # 18
Which expense is aN operating expense (OPEX)?
  • A. office improvements
  • B. software
  • C. payroll
  • D. computer equipment
Answer: C

NEW QUESTION # 19
Refer to the exhibit.

Which action must be taken by Customer Success Manager ?
  • A. Review the financial index.
  • B. Recommend expansion opportunities.
  • C. Develop a customer testimonial.
  • D. Identify the adoption barriers.
Answer: D
Explanation:
The Customer Success Manager must identify the adoption barriers. The dashboard indicates areas where the engagement scores are low, which suggests that there are obstacles preventing the customer from fully utilizing and benefiting from the product. Identifying these barriers is the first step towards developing a strategy to increase adoption and customer success.

NEW QUESTION # 20
Which perspectives are covered in a balanced scorecard?
  • A. business outcomes, customer, employee, risk
  • B. customer, employee, partner, risk
  • C. business process, customer, financial, learning, growth
  • D. competition, culture, financial. IT systems
Answer: C

NEW QUESTION # 21
What is the value proposition of customer success for customers?
  • A. business vision support
  • B. technical assistance prioritization
  • C. external publicity
  • D. incremental rewards
Answer: A

NEW QUESTION # 22
What is a barrier to adopting software tools?
  • A. organization size
  • B. recurring cost
  • C. limited resources
  • D. commercial decision
Answer: C

NEW QUESTION # 23
......
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