Open the auxiliary access

Firefly Open Source Community

   Login   |   Register   |
New_Topic
Firefly Open Source Community › Core Board › Core-3308Y› Useful Latest Service-Cloud-Consultant Braindumps | ...
New Topic
Print Previous Topic Next Topic

[General] Useful Latest Service-Cloud-Consultant Braindumps | Service-Cloud-Consultant 100

joshfis218

124

Credits

0

Prestige

0

Contribution

registered members

Rank: 2

Credits
124

【General】 Useful Latest Service-Cloud-Consultant Braindumps | Service-Cloud-Consultant 100

Posted at yesterday 13:22      View：3 | Replies：0        Print      Only Author   [Copy Link] 1#
BTW, DOWNLOAD part of CramPDF Service-Cloud-Consultant dumps from Cloud Storage: https://drive.google.com/open?id=1oymeXV2HbJy20LzZbko6SUayqXLnA0jw
We can claim that the qulity of our Service-Cloud-Consultant exam questions is the best and we are famous as a brand in the market for some advantages. Firstly, the content of our Service-Cloud-Consultant study materials is approved by the most distinguished professionals who are devoting themselves in the field for years. Secondly, our Service-Cloud-Consultant praparation braindumps are revised and updated by our experts on regular basis. With these brilliant features our Service-Cloud-Consultant learning engine is rated as the most worthwhile, informative and high-effective.
The Service-Cloud-Consultant certification exam tests candidates on various topics, including service cloud automation, service console customization, data management, and analytics. Service-Cloud-Consultant exam consists of 60 multiple-choice questions that must be completed within 105 minutes. To pass the exam, candidates must score 65% or higher.
Salesforce is a cloud-based customer relationship management (CRM) software that is widely used by businesses across the world. It provides a comprehensive suite of tools for managing customer interactions, sales, marketing, and service. Salesforce offers several certifications to help professionals validate their expertise in using the platform. One of the most sought-after certifications is the Salesforce Service-Cloud-Consultant Certification Exam.
Salesforce Service-Cloud-Consultant is a certification exam that validates the skills and knowledge of a Salesforce Certified Service Cloud Consultant. Service-Cloud-Consultant exam is designed to test the candidate's ability to design and implement customer service solutions that are scalable, efficient, and effective. The Service Cloud Consultant certification is intended for professionals who have experience in implementing Service Cloud solutions in a customer-facing role.
Service-Cloud-Consultant Reliable Exam Tutorial, Service-Cloud-Consultant Braindump PdfOur Service-Cloud-Consultant real materials support your preferences of different practice materials, so three versions are available. PDF version - legible to read and remember, support customers’ printing request. Software version of Service-Cloud-Consultant real materials - supporting simulation test system, and support Windows system users only. App online version of Service-Cloud-Consultant Guide question - suitable to all kinds of equipment or digital devices, supportive to offline exercises on the condition that you practice it without mobile data. You can take a look of these Service-Cloud-Consultant exam dumps and take your time to decide.
Salesforce Certified Service cloud consultant Sample Questions (Q129-Q134):NEW QUESTION # 129
Which search mechanism should be used to find case comments from within the lightning service console?
  • A. Comments list view
  • B. Search utility component
  • C. Global search
  • D. Comment search component
Answer: C
Explanation:
Global search is a search mechanism that allows users to find records and information across multiple objects and fields in Salesforce. Global search can be used to find case comments from within the Lightning Service Console by entering keywords in the search box and selecting Case Comments from the drop-down list. Users can also filter the search results by fields such as case number, case owner, or comment date. Verified References: Service Cloud Consultant Certification Guide & Tips, Find What You Need with Search

NEW QUESTION # 130
What is a common deflection technique to reduce the number of interactions for a contact center?
  • A. Suggest articles for an Email-to-Case question.
  • B. Recommend articles during a call from a support agent.
  • C. Recommend articles prior to a Chat session.
Answer: C
Explanation:
A common deflection technique to reduce contact center interactions is to recommend Knowledge articles to customers before they initiate a Chat session. This proactive approach can resolve customer queries without the need for direct agent interaction, improving efficiency and customer satisfaction by providing immediate solutions.

NEW QUESTION # 131
Universal Containers has three internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search.
Which solution should a consultant recommend to meet this requirement?
  • A. Create a single data category group for each division and provide access using the role hierarchy.
  • B. Create a sharing rule for each division to provide access using the role hierarchy.
  • C. Create a sharing rule for each division to provide access based on the article category.
Answer: A
Explanation:
Salesforce Knowledge uses data categories to organize articles, making it easier to manage and access relevant content. By creating a single data category group for each division and controlling access through the role hierarchy, each division will only see articles categorized under their specific group. This setup ensures compliance with the requirement that divisions access only their own articles, leveraging Salesforce's robust security and access control features.

NEW QUESTION # 132
Universal Containers is implementing Service Cloud to make the workflow more efficient and improve customer support.
When setting up Service Cloud, which aspect is crucial to ensure that service agents have access to the right customer information?
  • A. Optimizing the user interface for improved usability
  • B. Tailoring the objects to expose specific customer data
  • C. Enhancing user profiles for customer services
Answer: B
Explanation:
Tailoring the objects to expose specific customer data is crucial when setting up Service Cloud to ensure that service agents have access to the right customer information. Customizing objects and fields in Salesforce allows organizations to align the CRM with their unique business processes and customer data requirements.
By carefully configuring these objects, businesses can ensure that service agents have all the necessary information at their fingertips to provide personalized and efficient customer support. This customization can include creating custom objects to store unique customer data, customizing standard objects to include relevant fields, and setting up record types and page layouts to present the most pertinent information to agents based on the context of the customer interaction.

NEW QUESTION # 133
Universal Containers requires that a case is logged for every incoming support call. Each case could require an
associated Return Materials Authorization (RMA) and/or Field Service Request (FSR). The original case
CANNOT be closed until all RMAs and FSRs are closeD. Universal Containers is considering whether RMAs
and FSRs should be stored on a child case or on a related custom object. What should Universal Containers
consider when designing the solution? Choose 3 answers
  • A. Case closure rules on the original case
  • B. Visibility and access to the RMA and FSR records
  • C. RMA and FSR escalation requirements
  • D. Average incoming case volume
  • E. Relationship to the primary contact
Answer: A,B,C

NEW QUESTION # 134
......
Up to now our Service-Cloud-Consultant real exam materials become the bible of practice material of this industry. Ten years have gone, and three versions have been made for your reference. They made the biggest contribution to the efficiency and quality of our Salesforce Certified Service cloud consultant practice materials, and they were popularizing the ideal of passing the exam easily and effectively. All Service-Cloud-Consultant Guide prep is the successful outcomes of professional team.
Service-Cloud-Consultant Reliable Exam Tutorial: https://www.crampdf.com/Service-Cloud-Consultant-exam-prep-dumps.html
P.S. Free & New Service-Cloud-Consultant dumps are available on Google Drive shared by CramPDF: https://drive.google.com/open?id=1oymeXV2HbJy20LzZbko6SUayqXLnA0jw
https://www.actualvce.com
Reply

Use props Report

Return to List
High mode
B Color Image Link Quote Code Smilies
You need to log in before you can reply Login | Register

This forum Credits Rules

  •  

Service Hotline : (+86)18688117175
Contact us
E-mail : global@t-firefly.com
Copyright © 2014-2022, FIREFLY TECHNOLOGY CO.,LTD. All Rightts Reserved. 粤ICP备14022046号-2
Quick Reply Back to top Back to list