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[Hardware] ITIL Reliable Exam Preparation | Test ITIL Collection

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【Hardware】 ITIL Reliable Exam Preparation | Test ITIL Collection

Posted at yesterday 10:37      View：3 | Replies：0        Print      Only Author   [Copy Link] 1#
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EXIN ITIL Foundation (V4) Sample Questions (Q72-Q77):NEW QUESTION # 72
A Service Level Agreement is?
  • A. The part of a contract that specifies responsibilities of each party
  • B. An agreement between the Service Provider and their customer
  • C. An agreement between a Service Provider and an external supplier
  • D. An agreement between the Service Provider and an internal organization
Answer: B

NEW QUESTION # 73
Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?
  • A. Focus on value
  • B. Think and work holistically
  • C. Keep it simple and practical
  • D. Collaborate and promote visibility
Answer: D

NEW QUESTION # 74
Which helps to manage an incident when it is unclear which support team should be working on the incident?
  • A. Swarming
  • B. Self-help
  • C. Disaster recovery plans
  • D. Target resolution times
Answer: A
Explanation:
Reference: https://www.bmc.com/blogs/itil-incident-management/

NEW QUESTION # 75
What BEST describes an important principle of communication in service operation?
  • A. It focuses on creating a relationship between processes and products.
  • B. It has responsibility for creating policies.
  • C. It has an intended purpose or a resultant action.
  • D. It is efficient, effective and economical for all IT services.
Answer: D

NEW QUESTION # 76
Which dimension of service management considers how activities are coordinated?
  • A. Organizations and people
  • B. Value streams and processes
  • C. Partners and suppliers
  • D. Information and technology
Answer: B

NEW QUESTION # 77
......
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