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[General] 100% Pass Quiz ITIL - High Hit-Rate ITIL-4-Foundation Valid Exam Format

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【General】 100% Pass Quiz ITIL - High Hit-Rate ITIL-4-Foundation Valid Exam Format

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ITIL 4 Foundation Exam Sample Questions (Q80-Q85):NEW QUESTION # 80
What is a definition of a service improvement plan (SIP)?
  • A. An input from availability management to service level management, detailing the service design plan
  • B. An input from financial management for IT services to service level management, detailing the budget plan
  • C. A formal plan to implement improvements to a service or process
  • D. A formal plan to implement improvements to a customer's business processes
Answer: C
Explanation:
Explanation
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NEW QUESTION # 81
What is a change schedule PRIMARILY used for?
  • A. To help plan changes, assist in communication and avoid conflicts
  • B. To help plan, authorize and schedule emergency changes
  • C. To ensure that a single change authority reviews every change
  • D. To publish a list of service requests that users can select
Answer: A

NEW QUESTION # 82
Which statement about the 'continual improvement' practice is CORRECT?
  • A. A single continual improvement register should be maintained by senior management.
  • B. Continual improvement participation should be limited to a small dedicated team.
  • C. Training should be provided to those involved in continual improvement.
  • D. It is the role of senior management to authorize improvement initiatives.
Answer: C
Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-continual-improvement/

NEW QUESTION # 83
Which is a key element of the 'think and work holistically' guiding principle?
  • A. Using technology for standard tasks to give people time for complex activities
  • B. Understanding the methods applicable to complex systems
  • C. Assessing which procedures can be re-used when improving a service
  • D. Eliminating metrics which do not contribute to achieving an objective
Answer: B
Explanation:
No service, practice, process, department, or supplier stands alone. The outputs that the organization delivers to itself, its customers, and other stakeholders will suffer unless it works in an integrated way to handle its activities as a whole, rather than as separate parts.
Taking a holistic approach to service management includes establishing an understanding of how all the parts of an organization work together in an integrated way (remember the four dimensions of service management?), including having an end-to-end visibility of how demand is captured and translated into outcomes. In a complex system, the alteration of one element can impact others and, where possible, these impacts need to be identified, analysed and planned for.
To apply this principle successfully, consider this advice:
* Recognize the complexity of the systems
* Collaboration is key to thinking and working holistically
* Where possible, look for patterns in the needs of and interactions between system elements
* Automation can facilitate working holistically
https://www.bmc.com/blogs/itil-guiding-principles/

NEW QUESTION # 84
Which dimension considers the application of artificial intelligence to service management?
  • A. Value streams and processes
  • B. Information and technology
  • C. Organizations and people
  • D. Partners and suppliers
Answer: B

NEW QUESTION # 85
......
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