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[General] Get Up-to-Date Valid CMQ-OE Test Voucher to Pass the CMQ-OE Exam

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【General】 Get Up-to-Date Valid CMQ-OE Test Voucher to Pass the CMQ-OE Exam

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ASQ Certified Manager of Quality/Organizational Excellence Exam Sample Questions (Q94-Q99):NEW QUESTION # 94
A fishbone diagram is best described as a problem-solving approach that
  • A. Focuses on one element of a problem at a time and resolves any issues with that element before moving on to the next element
  • B. identifies various solutions to a problem and displays the key relationships that are causing the problem
  • C. organizes problems in order of seventy and p 1 ding 10 each problem's risk factor
  • D. shows many different causes that can contribute to a particular problem
Answer: D
Explanation:
The fishbone diagram, developed by Dr. Kaoru Ishikawa, is a powerful quality tool used to analyze and understand the root causes of a problem. It helps teams systematically explore various factors that may be contributing to an issue. Here's how it works:
* Problem Statement (Effect): Start by defining the problem or effect you want to investigate. Write it at the center of the diagram.
* Major Categories (Causes): Brainstorm and identify major categories of potential causes related to the problem. Common categories include:
* Methods
* Machines (equipment)
* People (manpower)
* Materials
* Measurement
* Environment
* Branches and Sub-Causes: Create branches extending from the main arrow, representing each major category. Then, brainstorm all possible causes within each category. Ask "Why does this happen?" repeatedly to dig deeper and identify sub-causes.
* Causal Relationships: Layers of branches indicate causal relationships. Some causes may appear in multiple places if they relate to several categories.
* Thorough Thinking: Continue asking "Why?" and generating deeper levels of causes until the team exhausts ideas. Focus on areas where ideas are scarce.
* Visual Representation: The resulting diagram resembles a fishbone, with the problem statement at the head and branches representing causes.
The fishbone diagram helps teams organize their thinking, encourages collaboration, and provides a structured approach to problem-solving. It is particularly useful during brainstorming sessions and root cause analysis1.
References:
* The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L.
Furterer and Douglas C. Wood. ASQ Quality Press, 20212.
* ASQ Quality Tools - Fishbone Diagram3.
* Quality Nugget: Creating Ishikawa (Fishbone) Diagrams With R (Software Quality Professional)1.

NEW QUESTION # 95
Which of the following training evaluation methods is easiest to perform but has the most limited value?
  • A. Results
  • B. Learning
  • C. Behavior
  • D. Reaction
Answer: D
Explanation:
The Reaction evaluation method assesses participants' immediate response to training, such as their satisfaction with the training experience. While it is relatively easy to collect feedback through surveys or questionnaires, this method provides limited insight into the effectiveness of the training in terms of learning outcomes or behavior change. It primarily captures subjective opinions and feelings rather than objective performance improvements. Therefore, while it serves as a quick gauge of participants' reactions, it does not provide substantial evidence of training impact or organizational improvement1.
References: 1: ASQ. (2019). Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge. Retrieved from ASQ CMQ/OE Body of Knowledge1.

NEW QUESTION # 96
The best use of the cost of lost banking customers is to:
  • A. Compare lost-customer costs with costs to obtain new customers, and if the cost of obtaining new customers is greater, refocus efforts on customer retention.
  • B. Compare this cost from one accounting period to another.
  • C. Use these figures to reprimand employees responsible for lost customers.
  • D. Justify an initiative to contact lost customers and entice them to come back.
Answer: A

NEW QUESTION # 97
Considering the maturity factor, the task and relationship behaviors comprise four leadership styles. These styles are: High task; low relationship, High task; High relationship, High relationship; Low task, Low relationship; Low task. Leadership style where responsibility for decisions and implementation are turned over to the employee is:
  • A. High task; High relationship
  • B. Low relationship; Low task
  • C. High relationship; Low task
  • D. High task; low relationship
Answer: B

NEW QUESTION # 98
You have been meeting every day for four days with the purchasing manager, trying to decide the relative responsibilities of the quality and purchasing departments for dealing with supplier problems. Which of the following would likely be least effective at helping reach agreement?
  • A. Wait several days before meeting again.
  • B. Write a procedure outlining how you believe the process should work.
  • C. Spend more time listening than talking, in order to understand the purchasing manager 's viewpoint.
  • D. Meet in a conference room rather than one of your offices.
Answer: B

NEW QUESTION # 99
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