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[General] ITIL4-DPI Quiz & Test ITIL4-DPI Quiz

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【General】 ITIL4-DPI Quiz & Test ITIL4-DPI Quiz

Posted at yesterday 08:16      View：2 | Replies：1        Print      Only Author   [Copy Link] 1#
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The ITIL 4 Strategist: Direct, Plan and Improve (DPI) (ITIL4-DPI) practice test software keeps track of each previous attempt and highlights the improvements with each attempt. The ITIL 4 Strategist: Direct, Plan and Improve (DPI) (ITIL4-DPI) mock exam setup can be configured to a particular style and arrive at unique questions. ValidVCE ITIL ITIL4-DPI practice exam software went through real-world testing with feedback from more than 90,000 global professionals before reaching its latest form. The ITIL ITIL4-DPI Exam Dumps are similar to real exam questions. Our ITIL ITIL4-DPI practice test software is suitable for computer users with a Windows operating system.
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ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions (Q16-Q21):NEW QUESTION # 16
The IT organization of a large company has an existing improvement programme. Individual IT divisions have fully embraced continual improvement. The business has seen areas of improved performance, but the improvements do not last long.
Which action BEST maintains long-term improvement?
  • A. Starting all improvement efforts with a clear understanding of the current and desired future state
  • B. Developing a value stream map for the continual improvement effort to better understand how it is working
  • C. Establishing a strong governance capability to help build a culture of continual improvement
  • D. Developing a business case for continual improvement and asking for support from senior management
Answer: C
Explanation:
In DPI, sustainable continual improvement requires embedding it into theorganization's governance structures. Governance ensures accountability, decision-making, and cultural reinforcement that prevents improvements from being short-lived. Option A is part of the continual improvement model but does not ensure sustainability. Option B helps with funding, not culture. Option D is useful for visualization but not long-term adoption. Onlystrong governanceembeds continual improvement as anongoing culture.
(Reference: ITIL 4 Strategist DPI, section on "Governance and continual improvement culture")

NEW QUESTION # 17
A retailer is considering introducing a new virtual reality feature to its online presence. Recognizing this is a significant effort requiring new skills and technology, the CIO has asked the operations manager to assess the impact to the organization.
Which assessment method would work BEST in this situation?
  • A. Process maturity assessment
  • B. SLA achievement analysis
  • C. Gap analysis
  • D. Customer satisfaction analysis
Answer: C
Explanation:
In ITIL DPI,gap analysisis used to compare the current state against the desired future state. Since the retailer is adoptingnew technology and skills, gap analysis identifies capability shortfalls and resource needs to support the change. Customer satisfaction analysis (A) and SLA analysis (C) measure service performance, not organizational readiness. Process maturity assessment (D) examines process capability but not the holistic gap to achieve new capabilities.
(Reference: ITIL 4 Strategist DPI, section on "Assessment methods - gap analysis for change initiatives")

NEW QUESTION # 18
Which BEST describes a value stream?
  • A. Steps that add value to a unit of work being processed in the service value chain
  • B. The way an organization applies specific resources to tasks
  • C. A flexible and simple guide that supports improvement initiatives
  • D. A structured approach to organizational change, so that staff members feel valued
Answer: A
Explanation:
DPI defines avalue streamas "a series of steps an organization undertakes to create and deliver products and services to consumers." It describeshow value is created and flowsthrough the service value chain. Option A directly reflects this definition. Options B, C, and D refer to resources, guidance, or change management, not the definition of value streams.
(Reference: ITIL 4 Strategist DPI, section on "Value stream mapping - definition and purpose")

NEW QUESTION # 19
Which type of plan would outline the organizational vision for a multi-year infrastructure expansion?
  • A. Tactical
  • B. Project
  • C. Strategic
  • D. Operational
Answer: C
Explanation:
According to ITIL DPI, planning occurs atstrategic, tactical, and operational levels. Astrategic plandefines long-term direction, includingmulti-year infrastructure expansionthat aligns with business goals. Tactical plans break this down into departmental objectives, while operational plans manage day-to-day execution.
Project plans are temporary and specific but not long-term vision documents.
(Reference: ITIL 4 Strategist DPI, section on "Planning levels - strategic, tactical, operational")

NEW QUESTION # 20
An organization is mapping a value stream for an IT service. In the current map, the same activity is repeated multiple times. When identifying opportunities to remove waste from the value streams, it has been determined that several days could be removed from the delivery time by eliminating repeated work.
What is this an example of?
  • A. Establishing clear objectives for assessments
  • B. Building value chains on effective practices
  • C. Optimizing a workflow through the organization
  • D. Cascading goals through the organization
Answer: C
Explanation:
In DPI,value stream mappingidentifies bottlenecks, redundancies, and delays. Eliminating repeated activities to save time is an example ofworkflow optimization(Option C). This reflects Lean principles embedded in DPI - improving flow, reducing waste, and enhancing efficiency. Cascading goals (A), effective practices (B), and objectives for assessments (D) are unrelated to workflow waste elimination.
(Reference: ITIL 4 Strategist DPI, section on "Value stream mapping - optimizing workflow and eliminating waste")

NEW QUESTION # 21
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Posted at yesterday 18:32        Only Author  2#
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