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[Hardware] New C-C4H56-2411 Exam Test - C-C4H56-2411 Exam Dumps.zip

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【Hardware】 New C-C4H56-2411 Exam Test - C-C4H56-2411 Exam Dumps.zip

Posted at yesterday 20:27      View：4 | Replies：0        Print      Only Author   [Copy Link] 1#
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SAP C-C4H56-2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 2
  • Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.
Topic 3
  • Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 4
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 5
  • Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.
Topic 6
  • Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.
Topic 7
  • Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 8
  • Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q76-Q81):NEW QUESTION # 76
For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.
  • A. Cases
  • B. Registered products
  • C. Phone calls
  • D. Tasks
Answer: A,D
Explanation:
In SAP Service Cloud V2, categories in service catalogs are used to organize and manage service-related objects. Tasks and Cases can utilize service catalog categories to classify and streamline service processes, such as assigning SLAs or routing cases. According to SAP documentation, "Service catalog categories can be applied to Tasks and Cases to support service level determination and case management." Phone calls (B) are interactions, not categorized via service catalogs. Registered products (D) are managed under installed bases, not service catalogs.
Reference:
SAP Help Portal: Service Catalog Configuration in SAP Service Cloud V2
SAP Community: Service Catalog Usage

NEW QUESTION # 77
What are the effects of using the depersonalization settings on employee data?
  • A. Personal data gets replaced with XXXX.
  • B. Employee data gets hidden.
  • C. Employee data is stored securely.
  • D. Personal data gets archived.
Answer: A

NEW QUESTION # 78
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.
  • A. A workflow rule was not scheduled to trigger the determination.
  • B. Service Level Agreements are not configured in fine-tuning.
  • C. The determination rules have been configured, but not activated.
  • D. Service Level Agreements are not activated as a service.
Answer: B,C

NEW QUESTION # 79
Which of the following options are correct to display warning messages for escalated cases? Note: Scroll down to view all possible answer options.
  • A.
  • B.
  • C.
  • D.
Answer: D

NEW QUESTION # 80
You want to assign employees, status, a service catalog, and a hierarchy to cases. Which of the following configuration options is correct? Note: Scroll down to view all possible answer options.
  • A.
  • B.
  • C.
  • D.
Answer: C

NEW QUESTION # 81
......
This format enables you to assess your C-C4H56-2411 test preparation with a C-C4H56-2411 practice exam. You can also customize your time and the kinds of questions of the SAP C-C4H56-2411 Practice Test. This SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 C-C4H56-2411 practice test imitates the SAP C-C4H56-2411 real exam pattern. Thus, it helps you kill SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 exam anxiety.
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