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ServiceNow CSA Exam is a comprehensive assessment that covers a wide range of topics related to ServiceNow system administration. CSA exam is divided into six sections, with each section focusing on a specific area of ServiceNow administration. These areas include user interface and navigation, system administration, database administration, service automation, workflow administration, and reporting and analytics. CSA Exam consists of 60 multiple-choice questions and takes approximately 90 minutes to complete.
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ServiceNow CSA Certification is highly valued in the IT industry, as it demonstrates a candidate's proficiency in administering ServiceNow instances. ServiceNow Certified System Administrator certification is recognized globally and is a benchmark of excellence in ServiceNow administration. ServiceNow CSA certification holders are in high demand, and they can expect better job opportunities and higher salaries than non-certified professionals.
ServiceNow CSA certification is an excellent career move for IT professionals looking to advance their career in ServiceNow administration. ServiceNow Certified System Administrator certification demonstrates to potential employers that you have the necessary skills and knowledge to effectively manage ServiceNow systems. ServiceNow Certified System Administrator certification is also a valuable asset for IT consultants and freelancers, as it can increase their marketability and earning potential.
ServiceNow Certified System Administrator Sample Questions (Q374-Q379):NEW QUESTION # 374
Group records are stored in which table?
- A. Group [u_sys_group]
- B. Group [sys_user_group]
- C. Group [s_sys_group]
- D. Group [sn_user_group]
Answer: B
Explanation:
Reference:In ServiceNow,groupsare collections of users that share a commonrole, responsibility, or function.
Group records are stored in thesys_user_grouptable, which is used foraccess control, workflow assignments, and approvals.
Why is the Correct Answer "sys_user_group"?The sys_user_group table is the official table for storing group records.
Groups are used for assigning tasks, roles, and responsibilitiesin ServiceNow.
Thesys_user_group tablecontains records forall defined groups, includingIT support teams, security groups, and business process groups.
Why Not the Other Options?A. Group [sn_user_group]:No such table exists in ServiceNow.
C: Group [s_sys_group]:Incorrect, as there is no "s_sys_group" table in ServiceNow.
D: Group [u_sys_group]:"u_" prefix refers tocustom tables, but the standard group table issys_user_group.
References from the Certified System Administrator (CSA) Official Documentation:Managing User Groups in ServiceNow:ServiceNow Docs ServiceNow Knowledge Base: KB0832548(Group Table Information) Thesys_user_grouptable is the correct location for storing group records, allowing efficientrole-based access and task assignmentsin ServiceNow.
NEW QUESTION # 375
When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?
- A. Run Import
- B. Schedule Transform
- C. Import Dataset
- D. Execute Transform
- E. Run Transform
Answer: E
Explanation:
When importing spreadsheet data into ServiceNow using the Import Set process, data is transferred in multiple stages. The step where data gets written to the receiving table is called "Run Transform." Import Set Process in ServiceNow:
Load Data: The spreadsheet or data file is uploaded to a temporary table (Import Set table).
Run Transform: The system processes the import set data and writes it to the target table.
Verify Data: After transformation, the data is checked for accuracy.
Explanation of Each Step:
Load Data:
The spreadsheet or external data is first imported into a staging table (Import Set table) in ServiceNow.
At this stage, the data is not yet written to the actual destination table.
Run Transform (Correct Answer):
The Transform Map applies field mappings and business logic.
The data is processed and written from the import set table to the target table (e.g., Incident, CMDB, or any other receiving table).
Any data transformation (such as field mappings, lookups, or script-based modifications) happens here.
Verify Data:
After transformation, users should validate the imported records to ensure that data was written correctly.
Why Other Options Are Incorrect?
B . Run Import:
This step only loads the data into a temporary Import Set table.
It does not write data to the receiving table.
C . Import Dataset:
"Import Dataset" is not an actual step in the ServiceNow data import process.
D . Execute Transform:
There is no "Execute Transform" step in ServiceNow.
The correct term is "Run Transform."
E . Schedule Transform:
While you can schedule transforms, this is not the step where data gets written to the final table.
The actual transformation and writing occur during "Run Transform."
Official ServiceNow Documentation Reference:
For more details, refer to the official ServiceNow documentation:
Importing Data into ServiceNow
Transform Maps in Import Sets
NEW QUESTION # 376
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
- A. onSave
- B. onChange
- C. onLoad
- D. onUpdate
- E. onCellEdit
- F. onSubmit
- G. onEdit
Answer: B,C,E,F
Explanation:
InServiceNow,Client Scriptsare used to execute JavaScript codeon the client-side (browser)to control form behavior, validate data, or enhance user interaction.
Types of Client Scripts in ServiceNow:There arefourtypes of Client Scripts supported in ServiceNow:
onLoad (Option D)
Runswhen a form loads.
Used to pre-fill fields, hide/show elements, or set default values.
Example: Automatically setting the "Priority" field toHighwhen a new incident is created.
onChange (Option F)
Runswhen a specific field value changes.
Used for dynamic form behavior, such as making fields mandatory based on another field's value.
Example: If "Category" is changed to "Hardware," then show the "Hardware Type" field.
onSubmit (Option A)
Runswhen the form is submitted.
Used for final validation before allowing submission.
Example: Preventing submission if a mandatory field is left empty.
onCellEdit (Option C)
Runswhen a cell value is edited inline in a list view.
Used to trigger immediate validation or updates without opening the full form.
Example: Displaying an alert when a user directly changes an incident's priority from a list view.
Why Are the Other Options Incorrect?B. onUpdate
No "onUpdate" client script type exists in ServiceNow.
"onUpdate" is relevant inBusiness Rules, not Client Scripts.
E: onEdit
No "onEdit" client script type exists.
Similar functionality can be achieved with "onChange" or "onCellEdit" scripts.
G: onSave
No "onSave" client script type exists.
"onSubmit" handles validation before saving a record.
Reference from Certified System Administrator (CSA) Documentation:#ServiceNow Docs - Client Scripts
#ServiceNow Client Scripts Documentation
"Client Scripts can beonLoad, onChange, onSubmit, or onCellEditdepending on when they execute." Conclusion:The correct answers are:
A: onSubmit(Runs when submitting a form)
C: onCellEdit(Runs when editing a list cell)
D: onLoad(Runs when a form loads)
F: onChange(Runs when a field value changes)
NEW QUESTION # 377
When using Flow Designer what is the Flow Execution initiated by?
- A. A trigger
- B. An execution data pill
- C. Allow logic
- D. An existing subflow
Answer: A
Explanation:
A trigger is an activity that, once specified, automatically initiates a flow1. A trigger specifies the conditions that start running the flow, such as creating a record in a specified table, receiving an inbound email, or reaching an SLA target1.
References
* Flow trigger types - Product Documentation: San Diego - ServiceNow1
NEW QUESTION # 378
As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?
- A. ServiceNow Wiki
- B. Stack Overflow
- C. Knowledge Now
- D. Knowledge
- E. SharePoint
Answer: D
Explanation:
Reference:TheKnowledge Managementapplication in ServiceNow is the primary interface IT employees use tobrowse internal IT documentation, such as troubleshooting scripts, FAQs, and other reference materials.
Why is the Correct Answer "Knowledge"?Centralized Repository:TheKnowledge modulein ServiceNow is designed to store, manage, and share IT documentation efficiently.
Search and Categorization:IT employees can use theglobal search or category-based navigationto quickly find relevant articles.
Access Control:Knowledge articles can be restricted based onroles, groups, and permissions, ensuring the right audience has access.
Version Control:Knowledge articles can be updated, reviewed, and maintainedwith version tracking.
Why Not the Other Options?B. ServiceNow Wiki:ServiceNowdeprecated the Wikiand moved its documentation to theServiceNow Docssite. The Wiki is not used for internal IT documentation.
C: Knowledge Now:No such interface exists in ServiceNow.
D: SharePoint:SharePoint is aMicrosoft productused for document sharing and collaboration but is not integrated with ServiceNow's Knowledge Management.
E: Stack Overflow:Stack Overflow is anexternal developer communityand not related to internal IT documentation within an organization.
References from the Certified System Administrator (CSA) Official Documentation:ServiceNow Knowledge Management Overview:ServiceNow Docs ServiceNow Knowledge Base Best Practices:KB0547260
NEW QUESTION # 379
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