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BA-201 Exam Online & BA-201 Test Simulator Free

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BA-201 Exam Online & BA-201 Test Simulator Free

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Salesforce Certified Business Analyst Sample Questions (Q167-Q172):NEW QUESTION # 167
The VP of customer success at Northern Trail Outfitters wants to implement a new client onboarding process leveraging custom objects and a custom Console Lightning App.
Which approach should a business analyst take to begin this process?
  • A. Develop the project plan and finalize the release date.
  • B. Schedule a meeting with stakeholders and create a journey map.
  • C. Partner with Salesforce account executives to complete discovery.
Answer: B
Explanation:
The approach that the business analyst should take to begin this process is to schedule a meeting with stakeholders and create a journey map. A journey map is a tool that creates a visual representation of the steps or stages that a user goes through when interacting with a system or solution. A journey map helps to understand and document the user's experience, needs, goals, pain points, emotions, and touchpoints across their entire lifecycle. A journey map also helps to identify any gaps or opportunities for improvement or innovation in the user journey. The business analyst should schedule a meeting with stakeholders and create a journey map by asking questions, collecting feedback, drawing diagrams, and validating information.
Scheduling a meeting with stakeholders and creating a journey map helps to begin this process by engaging and involving them in defining and designing the new client onboarding process. References: https://trailhead.
salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-discovery

NEW QUESTION # 168
Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?
  • A. Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.
  • B. Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.
  • C. Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.
Answer: B
Explanation:
The best practice for understanding the sales reps process in order to increase Salesforce adoption is to host focus groups, conduct surveys, and shadow the sales reps to observe the tools they use and how they use them. These methods help to elicit feedback and insights from the sales reps, understand their pain points and needs, identify the gaps and opportunities in their current process, and demonstrate the value and benefits of using Salesforce. The other options are either insufficient or irrelevant. Option B does not capture the sales reps' perspectives or preferences, and may not reflect their actual usage of Salesforce. Option C does not address the sales reps' process or challenges, and may not be applicable or effective for them. References:
https://trailhead.salesforce.com ... lan-and-facilitate- discovery-sessions

NEW QUESTION # 169
Northern Trail Outfitters is getting ready to enter the user acceptance testing (UAT) phase of its latest Salesforce project. The business analyst (BA) plans to solicit and document sign-offs from the business as part of the UAT process.
Which sign-offs should the BA seek?
  • A. Functional requirements, individual test case functionality, and final go live date
  • B. Test cases to implement, individual test case functionality, and final go live date
  • C. Test cases to implement, user stories, and final go live date
Answer: A
Explanation:
The business analyst should seek sign-offs from the business for the functional requirements, individual test case functionality, and final go live date. The functional requirements are the statements that describe what the solution must do or provide to meet user needs or business objectives. The individual test case functionality is the verification that each test case meets the acceptance criteria for the corresponding user story or requirement. The final go live date is the date when the solution will be released to production and available for users or customers. These sign-offs help to ensure that the solution is complete, satisfactory, and ready for launch.

NEW QUESTION # 170
The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.
What should the BA do to prevent the session from being derailed?
  • A. Ask the stakeholder to focus on the onboarding process.
  • B. Shift the conversation from onboarding to the stakeholder's concerns.
  • C. Add the stakeholder's concerns to a "parking lot" for further discussion.
Answer: C
Explanation:
The best practice for preventing a session from being derailed by an off-topic stakeholder is to use a "parking lot" technique. A parking lot is a list of topics or issues that are not relevant to the current session but may need further discussion or resolution later. The BA should add the stakeholder's concerns to a parking lot for further discussion, and acknowledge that they are important but out of scope for the current session. This way, the BA can keep the session focused on the onboarding process and avoid wasting time or losing engagement from other stakeholders. References: https://trailhead.salesforce.com ... n/modules/business- analysis-process-mapping/plan-and-facilitate-a-process-mapping-session

NEW QUESTION # 171
Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?
  • A. Capability Model
  • B. Value Stream Map
  • C. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
Answer: C
Explanation:
A SIPOC diagram is a high-level process map that shows the key elements of a process, such as the suppliers, inputs, outputs, and customers. It can help identify the scope and boundaries of a process and the stakeholders involved. A capability model is a strategic tool that shows the high-level capabilities of an organization, but it does not show the details of a process. A value stream map is a detailed process map that shows the value- added and non-value-added activities, cycle times, wait times, and other metrics of a process, but it may be too complex for capturing key points. References: 1 https://trailhead.salesforce.com/en/content/learn/modules
/salesforce-business-analyst-certification-prep/collaborate-with-stakeholders

NEW QUESTION # 172
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