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[Hardware] Popular GCX-GCD Exams - Valid GCX-GCD Exam Guide

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【Hardware】 Popular GCX-GCD Exams - Valid GCX-GCD Exam Guide

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Genesys Cloud CX: Developer Certification Sample Questions (Q27-Q32):NEW QUESTION # 27
Only the API calls made using your organization's OAuth Clients are considered for billing.
  • A. False
  • B. True
Answer: A
Explanation:
Genesys Cloud CX includes in its billing calculations all API calls made using your organization's OAuth clients, as well as those from custom or third-party applications, integrations, and solutions, including AppFoundry apps. However, API requests made by Genesys Cloud's own browser, web, and mobile applications, as well as certain embedded clients like Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk, are not included in the API usage data for billing purposes. This distinction ensures that only external API usage contributes to billing calculations.

NEW QUESTION # 28
John Smith developed a Genesys Cloud CX web application that is currently being used successfully by thousands of agents in North America at Global Software Company Recently, Global Software Company decided to deploy the solution for its agents in Europe However, agents are not able to log in.
What is likely to be the cause?
  • A. The OAuth client does not have the required scope.
  • B. The Client ID has expired.
  • C. There is no client Secret associated to the OAuth client.
  • D. The web app does not have an OAuth client created for that region.
Answer: D
Explanation:
Genesys Cloud CX operates in separate regional environments (e.g., North America, EMEA, APAC). OAuth clients are region-specific, meaning an OAuth client created for North America won't authenticate users in Europe. To resolve this, a new OAuth client must be created in the European region's environment.

NEW QUESTION # 29
You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.
  • A. False
  • B. True
Answer: B
Explanation:
You can combine Genesys Cloud CX Voice and BYOC Cloud to leverage the benefits of both cloud telephony connection options. This hybrid approach allows organizations to utilize Genesys' fully managed telephony service while maintaining relationships with existing carriers.

NEW QUESTION # 30
To assign a Prompt resource using the API, you must have the _______________ permission assigned.
  • A. Architect > UserPrompt > Add
  • B. Architect > UI > View
  • C. Architect > UserPrompt > View
  • D. Architect > UserPrompt > Edit
  • E. Architect > DatahaseTable > Add
Answer: D
Explanation:
To assign a Prompt resource using the Genesys Cloud CX API, the Architect > UserPrompt > Edit permission is required. This permission allows users to modify existing user prompts, including assigning resources to them. Without this permission, attempts to assign a prompt resource via the API will be unsuccessful.

NEW QUESTION # 31
How do you represent your organization when you contact the Genesys Cloud CX support team?
  • A. Organization ID
  • B. ID
  • C. Company Name
  • D. Agent Name
Answer: A
Explanation:
When contacting the Genesys Cloud CX support team, you represent your organization using the Organization ID, which uniquely identifies your Genesys Cloud instance and helps support quickly access your account details.

NEW QUESTION # 32
......
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