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[General] FS-Con-101 Pass4sure Torrent & FS-Con-101 Valid Pdf & FS-Con-101 Testkin

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【General】 FS-Con-101 Pass4sure Torrent & FS-Con-101 Valid Pdf & FS-Con-101 Testkin

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Salesforce Certified Field Service Consultant Sample Questions (Q97-Q102):NEW QUESTION # 97
AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?
  • A. Add the product fields to the work order layout.
  • B. Create a flow to add the products to the work order.
  • C. Ensure the product items are available in inventory.
  • D. Include the required products in the work type.
Answer: A
Explanation:
A quick action is used tocreate a record from another record with predefined field values. By defining a quick action to create a new service appointment from an existing one, the technician can easily create an additional visit to complete unfinished work.
References: https://help.salesforce.com/s/ar ... ions.htm&type=5 Work types are used to define the standard duration and skills required for a specific type of work. They can also include the required products that are needed for the work. By includingthe required products in the work type, the system can automatically add them to the work order when the work type is selected.
References: https://help.salesforce.com/s/ar ... ypes.htm&type=5

NEW QUESTION # 98
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement
  • A. Entitlement Templates
  • B. Work Order Record Types
  • C. Entitlements
  • D. Work Types
Answer: D
Explanation:
Work Types are templates that define the duration, skills, and products required for a work orderor work order line item. By creating Work Types for Install, Break-fix, and Inspections, Universal Containers can standardize creation of Work Orders with the correct skills and estimated time to completion[34]. Entitlement Templates are templates that define the terms of support for customers such as number of cases allowed or response time[35]. Entitlements are records that specify customers' support terms based on their contracts or warranties[36]. Work Order Record Types are record types that allow creating different page layouts and picklist values for different types of work orders[37]. References: https://help.salesforce.com/s/articleView?
id=sf.fs_work_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
entitlements_templates_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
entitlements_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_work_orders_record_types.htm&type=5

NEW QUESTION # 99
To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers
  • A. Return Order
  • B. Work Order
  • C. Product Receipt
  • D. Product Transfer
Answer: A,C
Explanation:
The technician would use a Return Order to create a return for the unused circuitboard. The Return Order would specify the quantity of the product being returned, the reason for the return, and the shipping address.
The technician would then use a Product Receipt to record the receipt of the returned product. The Product Receipt wouldspecify the quantity of the product received, the condition of the product, and the location of the product.
The other two options are incorrect because they are not used to return products. A Work Order is used to track the work that needs to be done on aproduct or service. A Product Transfer is used to move products from one location to another.

NEW QUESTION # 100
An employee at universal container performs the role of a dispatcher and a technician Howshould a consultant configure the field service lightning to support this behavior?
  • A. Create two skills records and assign them to service resources record
  • B. Create one service resource and assign the relevant permission set license
  • C. Create two serviceresource and assign them to the employee
  • D. Create one service resource and assign the technician and dispatcher role
Answer: B
Explanation:
Service Resources are records that represent the people or equipment that perform field service tasks[53].
Permission Set Licenses are licenses that grant users access to specific features such as Field Service Dispatcher Console or Field Service Mobile App[54]. Creating one service resource and assigning the relevant permission set license would allow an employee at Universal Containers to perform both dispatcher and technician roles using one record and one license. Creating two skills records and assigning them to service resources record would not affect their roles or accessto features. Skills are records that define specific abilities or qualifications that service resources have[55]. Creating two service resources and assigning them to the employee would create duplicate records and require two licenses for one employee. Creating one service resource and assigning the technician and dispatcher role would not work because roles are not fields on the service resource object. References: https://help.salesforce.com/s/articleView?id=sf.
fs_service_resources_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_permission_set_licenses_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_skills_overview.htm&type=5

NEW QUESTION # 101
How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?
  • A. Add the relevant field to the Field Set.
  • B. Color code using Gantt Palettes.
  • C. Use Map Report Layers.
  • D. Create a Gantt Action to highlight.
Answer: B
Explanation:
Gantt Palettes allow the dispatcher to color code service appointments based on any field value, such as revenue or priority. References:https://help.salesforce.com/s/ar ... ttes.htm&type=5

NEW QUESTION # 102
......
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