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[General] Pass Guaranteed 2026 Useful ITIL-4-Foundation: ITIL 4 Foundation Exam Reliable E

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【General】 Pass Guaranteed 2026 Useful ITIL-4-Foundation: ITIL 4 Foundation Exam Reliable E

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ITIL 4 Foundation Exam Sample Questions (Q118-Q123):NEW QUESTION # 118
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.
  • A. assets
  • B. CIs
  • C. suppliers
  • D. customers
Answer: B

NEW QUESTION # 119
Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?
  • A. Incident management
  • B. Service request management
  • C. Problem management
  • D. Service level management
Answer: B

NEW QUESTION # 120
Which is a key requirement for successful service level agreements (SLAs)?
  • A. They should be based on system-based metrics which are useful to the service provider
  • B. They should avoid ambiguous targets such as those relating to user experience
  • C. They should be carried forward, unchanged, 'rom one year to the next to enable uunsisleni service
  • D. They should be written using language and terms which all parties will understand
Answer: D
Explanation:
An SLA is defined as a documented agreement between a service provider and a customer that identifies both services required and the expected level of service.
SLAs are used to measure the performance of services from the customer's point of view, and it is important that they are agreed in the wider business context.
Some of the key requirements for successful SLAs include:
* They must be related to a defined 'service' in the service catalogue. Individual metrics without a specified service context are unhelpful.
* They should relate to defined outcomes and not simply operational metrics. This can be achieved with balanced bundles of metrics, such as customer satisfaction and key business outcomes.
* They should reflect an 'agreement': an engagement and discussion between the service provider and the service consumer. It is important to involve all stakeholders, including partners, sponsors, users, and customers.
* They must be simply written and easy to understand and use for all parties.
https://www.bmc.com/blogs/itil-s ... vel%20Agreements%20 (SLAs)&text=Some%20of%20the%20key%20requirements,and%20not%20simply%20operational%
20metrics.

NEW QUESTION # 121
Which guiding principle is PRIMARILY concerned with end-to-end service delivery?
  • A. Collaborate and promote
  • B. Optimize and automate
  • C. Think and work holistically
  • D. Focus on value
Answer: C

NEW QUESTION # 122
Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?
  • A. Service value chain
  • B. Continual improvement
  • C. Practices
  • D. Guiding principles
Answer: B

NEW QUESTION # 123
......
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