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[General] Perfect Salesforce CRT-261 Latest Exam Discount Are Leading Materials & Trus

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【General】 Perfect Salesforce CRT-261 Latest Exam Discount Are Leading Materials & Trus

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Salesforce CRT-261 Certification Exam is a comprehensive exam that covers a wide range of topics related to Salesforce Service Cloud. CRT-261 exam covers topics such as Service Cloud architecture, case management, knowledge management, contact center automation, and analytics. CRT-261 exam also covers topics related to Salesforce integrations, including integrations with third-party applications and systems.
Salesforce is a cloud-based customer relationship management (CRM) platform that has become the go-to solution for businesses of all sizes. With its powerful tools for sales, marketing, and customer service, Salesforce has revolutionized the way companies interact with their customers. The Salesforce CRT-261 (Certification Preparation for Service Cloud Consultant) Certification Exam is designed to test the skills and knowledge of professionals who work with the Service Cloud, the customer service component of the Salesforce platform.
The Salesforce CRT-261 exam measures the knowledge and skills of the candidate in various areas such as Service Cloud capabilities, design considerations, implementation strategies, data management, and analytics. The candidates are tested on their understanding of how to design and implement a Service Cloud solution that meets customer needs by using various Salesforce products and tools.
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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q46-Q51):NEW QUESTION # 46
universal containers wants to schedule technicians for repair services when an agent is unable to solve customer problem via call center
  • A. Mobile connect
  • B. Omni channel
  • C. Contact Requests
  • D. field service
Answer: D
Explanation:
Explanation
Field Service is the functionality that a consultant should recommend to schedule technicians for repair services when an agent is unable to solve a customer problem via call center. Field Service is a product that allows you to manage your mobile workforce and deliver onsite service to your customers. Field Service can be used to create work orders, schedule appointments, dispatch technicians, track service delivery, and optimize routes. Field Service can also be integrated with other Service Cloud features, such as cases, entitlements, knowledge, or chat. Verified References: [Service Cloud Consultant Certification Guide & Tips], Field Service Overview

NEW QUESTION # 47
A service manager at Cloud Kicks has received complaints from customers who speak languages other than English that their cases are taking a long time to be resolved. After investigation, the consultant has determined that these work items fail to be assigned to the correct agents.
What should the consultant recommend that the service manager do first?
  • A. Review Queues Backlog.
  • B. Review Skills Backlog.
  • C. Review Assigned Work.
Answer: B
Explanation:
Reviewing the Skills Backlog allows the service manager to identify any mismatches or delays in assigning cases to agents with the appropriate language skills. Addressing issues in the skills assignment process can help reduce resolution times for non-English speaking customers by ensuring cases are directed to the right agents.

NEW QUESTION # 48
Universal Containers wants to track customer satisfaction (CSAT). Which solution will automate the process for support agents to survey customers when cases are closed?
  • A. Modify the user interface settings for the case survey sidebar
  • B. Enable the case survey object for the customer portal
  • C. Create a validation rule for case survey email templates
  • D. Utilize an AppExchange package to handle customer surveys
Answer: D

NEW QUESTION # 49
Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public kno base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product.
What is the recommended method to meet the requirement?
  • A. Data Category Groups
  • B. Data Category Visibility
  • C. Article Translation
  • D. Chatter Answers
Answer: A
Explanation:
Explanation
Data Category Groups are the recommended method to meet the requirement of allowing users to find relevant articles based on their location and product. Data Category Groups are collections of data categories that are used to classify articles or other types of content based on topics or criteria that make sense for your business.
Data Category Groups can be used to control the visibility and searchability of articles for different users and communities. For example, you can create a Data Category Group for Location and another one for Product, and assign data categories for each location and product that you support. You can then assign data category visibility to users or communities based on their location and product preferences, so that they only see the articles that are relevant to them. Verified References: Service Cloud Consultant Certification Guide & Tips, Data Categories Overview

NEW QUESTION # 50
Cloud Kicks (CK) plans to deploy Service Cloud. Customers have diferent levels of support available. CK is unsure whether Entitlements only or Entitlements plus Service Contracts is the correct solution.
Which question should be asked to determine the preferred solution?
  • A. It support provoded on a periodic basis and renewed annually?
  • B. Will customers access selft service resources through Experince Cloud?
  • C. Do multiple versions of the entitlements need to be created and maintained?
  • D. Do Service Agents need to determine whether a customer is eligible for support?
Answer: D

NEW QUESTION # 51
......
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