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[General] Sales-Con-201 Testantworten - Sales-Con-201 Antworten

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【General】 Sales-Con-201 Testantworten - Sales-Con-201 Antworten

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Salesforce Certified Sales Cloud Consultant Sales-Con-201 Prüfungsfragen mit Lösungen (Q118-Q123):118. Frage
When emails sync by Einstein Activity Capture, how are the emails matched to Sales Cloud records?
  • A. Matching is based on Full Name and standard Email field.
  • B. Matching is based on any Email field.
  • C. Matching Is based on the standard Email field.
Antwort: C
Begründung:
With Einstein Activity Capture, emails are matched to Sales Cloud records based on the standard Email field. Here's why:
* Matching Logic: Einstein Activity Capture uses the email address in the standard Email field of Lead or Contact records to automatically associate emails with corresponding records. This ensures that communications are correctly linked to relevant Sales Cloud data.
* Standard Field Matching: By matching on the standard Email field, Salesforce ensures consistency and accuracy in associating emails with Lead and Contact records, facilitating better tracking and visibility into customer interactions.
* Salesforce Best Practices: Salesforce's documentation specifies that Einstein Activity Capture uses the standard Email field for matching, which allows for reliable and consistent syncing of email interactions.
* References: Additional details on Einstein Activity Capture and Email Matching can be found in Salesforce resources, which outline how emails are matched to Lead and Contact records based on standard fields.
In summary, matching is based on the standard Email field (Option A) for associating emails with Sales Cloud records when using Einstein Activity Capture.

119. Frage
The project at Universal Containers is almost finished and now it is time to test the changes and updates that have been made before go-live.
Partial and Full sandboxes are unavailable.
Where should the consultant recommend testing be conducted?
  • A. Create a new Developer Edition org and populate it with data.
  • B. Create a new Developer sandbox and populate it with data.
  • C. Create test accounts and opportunities in a new Trailhead Playground org.
Antwort: B
Begründung:
When Full or Partial sandboxes are unavailable, creating a new Developer sandbox and populating it with data is the best option for testing. Here's why:
* Sandbox Environment: Developer sandboxes allow for configuration and testing of customizations in an isolated environment. Although they do not contain data by default, data can be manually loaded for testing purposes.
* Controlled Testing: Using a Developer sandbox ensures that configurations can be tested without impacting production, allowing the team to validate changes before go-live.
* Salesforce Best Practices: Salesforce recommends using Developer sandboxes for configuration and testing when Full or Partial sandboxes are not available, as they still provide a controlled environment.
* References: More information on Sandbox Types and Data Loading can be found in Salesforce documentation, explaining how to use Developer sandboxes effectively for testing.
In summary, creating a new Developer sandbox and populating it with data (Option C) is the best way to conduct testing when other sandbox types are unavailable.

120. Frage
Northern Trail Outfitters has created a Complaints custom object related to Accounts. The organization-wide default has been set to Private. Only users within the Complaints Specialist public group should be able to view and edit any Complaint record.
Which option should a consultant recommend to meet the requirements?
  • A. Create a criteria-based sharing rule that grants Read/Write access to the Complaints Specialist public group.
  • B. Set the Complaints object's default visibility to allow only the users In the Complaints Specialist public group to access the records.
  • C. Use Apex managed sharing to grant record access to users In the Complaints Specialist public group.
Antwort: B
Begründung:
To ensure that only the Complaints Specialist public group can view and edit Complaint records in a Private sharing model, creating a criteria-based sharing rule is appropriate. This rule can be configured to grant Read
/Write access to users in the Complaints Specialist group for all records in the Complaints object. This approach meets the requirement of limiting access while providing the necessary permissions to the designated group.
For more on sharing rules, refer to: Salesforce Sharing Rules Overview.
Northern Trail Outfitters has a Complaints custom object related to Accounts with an organization-wide default (OWD) of Private. Only users in the Complaints Specialist public group should view and edit all Complaint records.
Solution:
* Criteria-Based Sharing Rule:
* Purpose: Sharing rules open up record access beyond the OWD settings.
* Implementation Steps:
* Navigate to Setup > Sharing Settings.
* Select the Complaints object and create a new Criteria-Based Sharing Rule.
* Set the criteria to include all Complaint records (e.g., CreatedDate != null).
* Share with the Complaints Specialist public group.
* Set access level to Read/Write.
* Advantages:
* Scalability: Automatically includes all current and future Complaint records without manual intervention.
* Security Compliance: Ensures only authorized users have access, adhering to the principle of least privilege.
Why Other Options Are Less Suitable:
* Option A: Apex managed sharing is more complex and requires custom development. Standard sharing rules suffice for this requirement.
* Option C: It's not possible to set default visibility to only specific users via OWD settings; OWD applies universally and cannot target a public group.
Salesforce Sales Cloud References:
* Sharing Rules Overview: Salesforce Help - Sharing Rules
* Creating Criteria-Based Sharing Rules: Salesforce Help - Create Sharing Rules
* Public Groups: Salesforce Help - Create a Public Group
By creating a criteria-based sharing rule, Northern Trail Outfitters ensures that only the Complaints Specialist public group has the necessary access to all Complaint records.

121. Frage
The sales director at Universal Containers is concerned the percentage of all opportunities marked Closed Won is lower than expected. Historically, qualified leads must have a budget that is at least $10,000. The director wants sales reps to prioritize high-value prospects.
Which action should a consultant recommend to meet the requirement?
  • A. Map the Lead Budget field to an Opportunity Amount field on the Opportunity.
  • B. Map the Lead Budget field to an Opportunity Revenue field.
  • C. Use an approval process upon lead conversion when the budget is over $10,000.
Antwort: A
Begründung:
To help the sales team at Universal Containers prioritize high-value prospects, mapping the Lead Budget field to the Opportunity Amount field during lead conversion is the most effective solution. This ensures that budget information gathered on the lead is directly available on the Opportunity, enabling sales reps to quickly assess potential revenue and prioritize accordingly.
* Data Transfer on Conversion: By mapping the Budget field from the Lead to the Opportunity's Amount field, sales reps can immediately see if the opportunity meets the $10,000 threshold, streamlining their prioritization process.
* Field Mapping During Lead Conversion: Salesforce allows custom field mapping from Lead to Opportunity, ensuring that critical data, such as budget, is retained and accessible during and after conversion.
Option A (approval process) could add unnecessary steps, and Option B (mapping to an Opportunity Revenue field) is incorrect since "Revenue" is not a standard Opportunity field. This method aligns with best practices for field mapping as detailed in Salesforce's Guide on Custom Lead Field Mapping.

122. Frage
The sales manager at Universal Containers has noticed that sales teams are having trouble understanding who should own an Opportunity. Sales teams base their sales opportunities on assignments to specific ZIP codes.
Which solution should the consultant recommend?
  • A. Sales Territories
  • B. Sharing Rules
  • C. Account Teams
Antwort: A
Begründung:
Sales Territories in Salesforce are designed to help organize accounts, opportunities, and sales reps by geographic areas or other criteria, like ZIP codes. Implementing Sales Territories would provide clarity to sales teams regarding ownership of opportunities based on predefined geographic assignments.
* Territory Management for Geographical Sales Assignments: By setting up territories based on ZIP codes, Universal Containers can clearly delineate responsibility for opportunities, ensuring that the right sales reps are assigned based on geographic boundaries.
* Streamlining Ownership Rules: Sales reps can be automatically assigned opportunities within their territories, reducing confusion and improving accountability.
Option A (Sharing Rules) focuses on access rather than ownership, and Option C (Account Teams) relates more to collaboration on accounts rather than determining primary ownership. For guidance on territory management, see Salesforce Territory Management documentation.

123. Frage
......
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