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[Hardware] 100% Pass Quiz 2026 Cisco 820-605: High-quality Latest Cisco Customer Success Ma

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【Hardware】 100% Pass Quiz 2026 Cisco 820-605: High-quality Latest Cisco Customer Success Ma

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Cisco 820-605 Certification Exam, also known as the Cisco Customer Success Manager certification, is a globally recognized certification that validates the skills and knowledge of professionals who aspire to become customer success managers. 820-605 Exam focuses on the critical skills required to manage customer relationships, drive adoption of Cisco solutions, and ensure customer satisfaction.
Cisco Customer Success Manager Sample Questions (Q68-Q73):NEW QUESTION # 68
Which two actions are critical when communicating with customer executives? (Choose two.)
  • A. Communicate the sales team's plan.
  • B. Focus on technical details.
  • C. Focus on the value.
  • D. Target executive priorities.
  • E. Sell the latest service offerings.
Answer: C,D
Explanation:
The two critical actions when communicating with customer executives are targeting executive priorities and focusing on the value. When engaging with executives, it's essential to align the conversation with their strategic priorities and demonstrate how the solutions or services can help achieve those priorities.
Additionally, emphasizing the value that the services or products will bring to their business is crucial. This approach helps in establishing a connection with the executives' business objectives and showcases the direct benefits of the offerings.
References:
*Cisco's official page on Customer Success Manager certification1.
*Cisco Customer Success Manager (DTCSM) course details2.
*Cisco blog on breaking down silos to unlock the full potential of Customer Success3.

NEW QUESTION # 69
A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)
  • A. application
  • B. tools
  • C. platform
  • D. people
  • E. process
Answer: B,E

NEW QUESTION # 70
What is a Quarterly Success Review?
  • A. technical analysis that outlines the implementation plan and adoption barriers
  • B. conversation that outlines the key initiatives that are agreed upon in the success plan
  • C. new success plan that focuses on the upcoming goals for the customer
  • D. gap analysis that focuses on the state of the customer's current architecture
Answer: B
Explanation:
A Quarterly Success Review is a conversation that outlines the key initiatives that are agreed upon in the success plan. It is an opportunity to review progress against the success plan and make any necessary adjustments.

NEW QUESTION # 71
What are two examples of leveraging data to identify a customer barrier? (choose two)
  • A. providing training recommendations
  • B. reviewing installed base details
  • C. consulting the health index
  • D. noting change in customer executive team
  • E. evaluating feedback from the customer operations team
Answer: B,E

NEW QUESTION # 72
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company's success? (Choose two )
  • A. time to market
  • B. sustainability
  • C. cost efficiency
  • D. credibility
  • E. business growth
Answer: A,D

NEW QUESTION # 73
......
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