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[General] AP-212 Valid Exam Camp Pdf - Latest AP-212 Exam Pattern

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【General】 AP-212 Valid Exam Camp Pdf - Latest AP-212 Exam Pattern

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Salesforce Loyalty Management Accredited Professional Sample Questions (Q13-Q18):NEW QUESTION # 13
Universal Containers (UC) plans to implement Salesforce Loyalty Management for a new Loyalty program; however, its operations team remains skeptical about the Loyalty solutions, such as rules, processes, and benefit types.
Which option should UC consider when planning its implementation to ensure staff is helping to boost adoption and engagement?
  • A. Define a company-wide initiative, including an operations team.
  • B. Define a strategy led by marketing and involving the finance team.
  • C. Describe the initiative to the Chief Marketing Officer team for their approval
  • D. Define a strategy led by marketing and involving the analytics team.
Answer: A
Explanation:
To ensure staff buy-in and boost adoption and engagement with the new Loyalty Program, Universal Containers should:
* D: Define a company-wide initiative that includes the operations team. Engaging all relevant departments from the outset ensures a holistic approach to the implementation and addresses concerns and skepticism by involving those who will be directly impacted by the new Loyalty solutions.

NEW QUESTION # 14
A hotel group has finished setting up its Loyalty program and now wants to provide its Loyalty members with live updates about their program membership. They are looking for a solution that lets members view their membership details whenever they want to, and expect that this can be implemented without a need for complex customization.
Using the available product features of Loyalty Management. Which three tasks should an Administrator implement to meet the Hotel group's requirements?
  • A. Associate the site with the new Hotel Group Loyalty Program using API integration endpoints
  • B. Connect the website to the hotel's payment gateway
  • C. Associate the site with the new Hotel Group Loyalty Program
  • D. Add Loyalty lightning components to the site that show members their Loyalty program details, points balance, recent transactions, and currently assigned tiers.
  • E. Create a site using the Experience Cloud site template called the Loyalty Member Portal
Answer: C,D,E
Explanation:
To provide live updates to Loyalty members about their program membership, the following tasks should be implemented:
* Associate the site with the new Hotel Group Loyalty Program: This task involves linking the hotel's loyalty program with their website, allowing for seamless access to loyalty program details for members1.
* Create a site using the Experience Cloud site template called the Loyalty Member Portal: Salesforce provides a specialized site template within Experience Cloud specifically designed for loyalty programs. This template, known as the Loyalty Member Portal, is tailored to display loyalty program details, points balance, recent transactions, and tier information2.
* Add Loyalty lightning components to the site: By adding Lightning components to the site, members can view their loyalty program details, points balance, recent transactions, and current tier assignments in real-time. These components are designed to provide a comprehensive overview of a member's status within the loyalty program without the need for complex customizations2.
These steps will ensure that members can view their membership details at their convenience, fostering greater engagement and satisfaction with the hotel group's Loyalty program.

NEW QUESTION # 15
Which two actions should an Administrator execute when a tier is changed manually?
  • A. Assign Member Tier Benefits Action
  • B. Process Transaction Journals batch job
  • C. Process Member Benefit Action
  • D. Create a scheduled job to perform tier change.
Answer: A,C
Explanation:
When a tier is changed manually in Salesforce Loyalty Management, an Administrator should execute the following two actions:
* Process Member Benefit Action (A): This action ensures that any benefits associated with the new tier are correctly processed and applied to the member. It's essential for maintaining the integrity of the loyalty program and ensuring members receive the appropriate benefits for their new tier.
* Assign Member Tier Benefits Action (C): This action assigns the benefits specific to the newly assigned tier to the member. It's crucial for updating the member's benefits to align with their new tier status, ensuring they receive all entitlements associated with their new level.
Creating a scheduled job to perform the tier change (option B) and processing Transaction Journals batch job (option D) are not directly related to the manual tier change process. The focus should be on ensuring that member benefits are correctly assigned and processed in response to the tier change.
Salesforce documentation on Loyalty Management would provide detailed guidelines on managing tier changes, including the actions required to ensure member benefits are correctly updated.

NEW QUESTION # 16
Universal Containers (UC) plans to implement Loyalty Management and change its current strategy of giving benefits to all members equally. UC wants to use its Loyalty program to build a network of brand advocates-people who are willing to endorse the UC brand because of positive experiences.
Which three ways can Loyalty Management help to fulfill the new strategy?
  • A. Send promotions at the right time to the right program members using Salesforce CDP's market segmentation capabilities
  • B. Define a transactional point-based program, in which one point is earn for every dollar spent
  • C. Maintain a Loyalty solution on separate systems (Loyalty Management for accruals and an External Analytics system) to ensure data integrity
  • D. Issue tickets to a concert to any Loyalty member that posts a product review on social media
  • E. Create a Loyalty program tier with member benefits to keep customers engaged.
Answer: A,D,E
Explanation:
Salesforce Loyalty Management can help Universal Containers build a network of brand advocates and fulfill their new strategy in the following ways:
* Send promotions at the right time to the right program members using Salesforce CDP's market segmentation capabilities (A): Leveraging CDP for segmentation allows for targeted communication and promotional offers, engaging members with personalized experiences that can foster brand advocacy.
* Create a Loyalty program tier with member benefits to keep customers engaged (C): Implementing tiered loyalty programs with exclusive benefits can incentivize members to engage more deeply with the brand, earning rewards that make them more likely to advocate for the brand.
* Issue tickets to a concert to any Loyalty member that posts a product review on social media (D): This approach directly engages members in brand advocacy by rewarding them for sharing their positive experiences on social media, effectively turning satisfied customers into vocal supporters.
Option B (Define a transactional point-based program) is a common loyalty program feature but does not directly contribute to building a network of brand advocates. Option E (Maintain a Loyalty solution on separate systems) does not specifically address the strategy of fostering brand advocacy through personalized experiences and engagement.

NEW QUESTION # 17
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes hot to grant proper access on the user detail page?
  • A. Assign user access to the analytics for Loyalty role.
  • B. Assign the user the analytics profile for analytics for Loyalty.
  • C. Assign user access to permission sets for analytics for Loyalty.
  • D. Assign access by checking CRM analytics plus user
Answer: A,C
Explanation:
To grant users proper access to a newly created analytics app, two steps are required. First, assigning user access to the analytics for Loyalty role ensures that users have the necessary permissions to view and interact with Loyalty-specific analytics content. This role typically encompasses permissions tailored to accessing and analyzing data within the context of the Loyalty Management application.
Second, assigning user access to permission sets for analytics for Loyalty is another way to grant targeted access. Permission sets allow for fine-grained control over user permissions, enabling the Administrator to specify exactly what analytics content a user can access and interact with. By using permission sets, access can be customized to fit the specific needs and roles of different users within the organization.

NEW QUESTION # 18
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