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[General] Field-Service-Consultant PDF, Latest Field-Service-Consultant Test Notes

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【General】 Field-Service-Consultant PDF, Latest Field-Service-Consultant Test Notes

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Salesforce Certified Field Service Consultant Sample Questions (Q158-Q163):NEW QUESTION # 158
Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing
the standard Salesforce Field Service Data Model?
  • A. Create Work Order Line Items, each with its own child Service Appointment.
  • B. Create multiple Service Appointments, each with its own child Work Order Line Item.
  • C. Create Custom Object records, each with its own child Service Appointment.
  • D. Create multiple Service Appointments, each with its own child task records.
Answer: A
Explanation:
Explanation
This option allows tracking individual tasks completed as work order line items, including parts consumed and pricing details, and scheduling one or multiple tasks to different technicians as needed using service appointments. References:
https://help.salesforce.com/s/ar ... tems.htm&type=5

NEW QUESTION # 159
Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?
  • A. Include a Match Fields work rule.
  • B. Assign a high efficiency score.
  • C. Link rules to Relevance Groups.
  • D. Check 'Keep These Appointments Scheduled'.
Answer: B

NEW QUESTION # 160
universal containers has identified a business process in which a customer support agent reviews an existing work order and needs to associate an additional part to the order for the technician to successfully complete the job.
How should a consultant support this process?
  • A. Add a new product required to the work order.
  • B. Add a new product consumed to the work order.
  • C. Add a new product consumed to the work rule.
  • D. Add a new product required to the work type.
Answer: D

NEW QUESTION # 161
Which three factors should the consultant consider when recommending a routing option?
Choose 3 answers
  • A. Street level routing incorporates Google map api and run faster than aerial routing
  • B. Multiday work schedule only aerial routing.
  • C. Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres
  • D. Aerial routing computes the shortest distance between two locations based on a straight-line route
  • E. Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres
Answer: B,D,E

NEW QUESTION # 162
Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?
  • A. add the work orderline items related list of the work order page layout and assign thelayout to the technician 's profile.
  • B. create a report chart that summarizes work order line items and add a link to theservice appointment layout.
  • C. create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.
  • D. create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.
Answer: C
Explanation:
A custom lightning component that displays work order progress can be created using Lightning Web Components or Aura Components and deployed to technicians through the Field Service Mobile App using Mobile App Extensions. Adding the work order line items related list to the work order page layout would not show the work progress on the work order line-item card in the Field Service Mobile App. Creating a custom visual force page or a report chart would not be compatible with the Field Service Mobile App user interface.
References: https://developer.salesforce.com ... ocumentation/en/lwc https://developer.
salesforce.com/docs/atlas.en-us.lightning.meta/lightning/https://help.salesforce.com/s/articleView?id=sf.
fs_mobile_app_extensions.htm&type=5

NEW QUESTION # 163
......
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