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[General] FS-Con-101 Vce Format - FS-Con-101 Preparation Store

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【General】 FS-Con-101 Vce Format - FS-Con-101 Preparation Store

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Salesforce Certified Field Service Consultant Sample Questions (Q37-Q42):NEW QUESTION # 37
Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?
  • A. A Uncheck the Collect Service Resource Geolocation History field in Field Service MobileSettings.
  • B. Set the Geolocation Update Frequency field to zero for contractors.
  • C. Uncheck the Geocoding field on the Contractor's profile.
  • D. Add the ExcludeTechnician from Geolocation Tracking permission to a permission set and assign it to contractors.
Answer: D
Explanation:
The Exclude Technician from Geolocation Tracking permission allows disabling geolocation tracking for specific service resources by assigning them a permission set with this permission. Setting the Geolocation Update Frequency field tozero for contractors would not disable geolocation tracking, but would make it update less frequently. Unchecking the Geocoding field on the Contractor's profile or the Collect Service Resource Geolocation History field in Field Service Mobile Settings would not affect geolocation tracking, as these are not related settings. References: https://help.salesforce.com/s/articleView?id=sf.
fs_geolocation_tracking_permissions.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_geolocation_tracking_settings.htm&type=5

NEW QUESTION # 38
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
  • A. Assign Contractor 1 and 2 different capacities for repair work.
  • B. Assign Contractor 2 as an Excluded Resource.
  • C. Assign Contractor 1 as a Preferred Resource.
  • D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
Answer: D
Explanation:
Skills are records that define specific abilities orqualifications that service resources have[158].Skill Levels are fields on the skill object that indicate the proficiency or experience of a service resource in a skill[159].
Assigning Contractor 1 and 2 different Skill Levels for repair Work Type would allow Universal Containers to configure the Contractors' experience by setting up criteria such as skill name equals repair and skill level equals high for Contractor 1 and low for Contractor 2. Assigning Contractor 1 as a Preferred Resource would not configure the Contractors' experience. Preferred Resources are optimization criteria that prioritize assigning service appointments to resources who have previously completed similar work orders or who are preferred by customers[160]. Assigning Contractor 1 and2 different capacities for repair work would not configure the Contractors' experience. Capacities are fields on the service resource object that indicate the number of hours available for work per day or week[161]. Assigning Contractor 2 as an Excluded Resource would not configure the Contractors' experience. Excluded Resources are optimization criteria that prevent assigning service appointments to resources who are explicitly excluded by customers or dispatchers[162].
References: https://help.salesforce.com/s/ar ... view.htm&type=5 https://developer.
salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_skill_skilllevel.htm https://help.salesforce.
com/s/articleView?id=sf.fs_scheduling_policies_optimization_criteria_preferred_resources.htm&type=5
https://developer.salesforce.com/docs/atlas.en-us.api.meta/api
/sforce_api_objects_serviceresource_capacityhoursperday.htmhttps://help.salesforce.com/s/articleView?id=sf.
fs_scheduling_policies_optimization_criteria_excluded_resources.htm&type=5

NEW QUESTION # 39
Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two default Scheduling Policies meet this requirement?
Choose 2 answers
  • A. Customer First
  • B. High Intensity
  • C. EmergencyPolicy
  • D. Soft Boundaries
Answer: A,D
Explanation:
Soft Boundaries and Customer First are two default scheduling policies that meet the requirement of committing preferred resources to accounts and providing prompt service. Soft Boundaries prioritize resources that are assigned to the same account or service territory as the service appointment. Customer First prioritize resources that have the highest customer satisfaction rating.
References: https://help.salesforce.com/s/ar ... cies.htm&type=5

NEW QUESTION # 40
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?
  • A. work order
  • B. service appointment
  • C. service report
  • D. work types
Answer: A
Explanation:
A Product Request record can be added to a Work Order to request a product from inventory for a service appointment. A Work Type is a template that defines the duration, skills, and products required fora work order or work order line item. A Service Appointment is a record that represents a scheduled visit by a service resource to a customer location. A Service Report is a document that summarizes the details and outcomes of a service appointment. References: https://help.salesforce.com/s/ar ... s_product_requests.
htm&type=5 https://help.salesforce.com/s/ar ... ypes.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5https://help.salesforce.com/s
/articleView?id=sf.fs_service_reports.htm&type=5

NEW QUESTION # 41
Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers
  • A. Add the Service Territory Location Related List on the Service Territory page layout.
  • B. Add the Service Territory Location Related List on the Location page layout.
  • C. Create the Service Territory Location as a Service Territory lookup field.
  • D. Create the Service Territory Location as a Location lookup field.
Answer: A,B
Explanation:
Service Territory Location is a junction object that links Service Territory and Location objects[236]. Related Lists are components on page layouts that show records that are related to a record through a lookup or master- detail relationship[237]. Adding the Service Territory Location Related List on the Service Territory page layout and adding the Service Territory Location Related List on the Location page layout would allow Universal Containers to show howLocations are associated to Territories by displaying a list of Service Territory Locations on each record[238]. Creating the Service Territory Location as a Service Territory lookup field or creating the Service Territory Location as a Location lookup field would not work because they are not valid fields on either object. References: https://developer.salesforce.com/docs/atlas.en-us.api.
meta/api/sforce_api_objects_serviceterritorylocation.htm https://help.salesforce.com/s/articleView?id=sf.
customize_related_lists.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_service_territory_locations_overview.htm&type=5

NEW QUESTION # 42
......
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Salesforce FS-Con-101 Vce Format You should respond such messages immediately, The difference between successful and failed FS-Con-101 certification exam attempts can be determined by studying with real FS-Con-101 exam questions, Employers in multinational companies do not want people who have passed the FS-Con-101 exam but do not understand the Salesforce FS-Con-101 exam topics in depth, If you want to be successful in your exam, you need to have a good understanding of the Salesforce Certified Field Service Consultant FS-Con-101 certification.
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