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[General] 100-140 Valid Test Topics - 100-140 Exam Pass Guide

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【General】 100-140 Valid Test Topics - 100-140 Exam Pass Guide

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Cisco 100-140 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 2
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.
Topic 3
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.

Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q176-Q181):NEW QUESTION # 176
What is a technician's best practice for disposing of documents containing PII?
  • A. Store documents containing PII indefinitely as a backup
  • B. Dispose of documents with PII in regular waste bins for convenience
  • C. Shred documents containing PII before disposal to prevent data recovery
  • D. Leave the responsibility for document disposal to non-technical staff to avoid task overload
Answer: C
Explanation:
Correct Answer. B. Shred documents containing PII before disposal to prevent data recovery Shredding documents is a secure method to ensure that PII cannot be reconstructed or retrieved from discarded materials, complying with data protection standards.
Option A is incorrect because regular waste disposal does not protect against unauthorized recovery of sensitive information.
Option C is incorrect because indefinite storage can lead to unnecessary risks and clutter; documents should be securely disposed of when no longer needed.
Option D is incorrect because data protection is a responsibility of all staff, especially those handling sensitive information; delegating such tasks without proper protocols may lead to compliance issues.

NEW QUESTION # 177
What limitation must technicians be aware of when using AI to update internal documentation based on troubleshooting findings?
  • A. AI requires human oversight to ensure the relevance and accuracy of content updates
  • B. AI fully understands and integrates industry best practices into documentation without human help
  • C. AI can consider user feedback and automatically update documentation
  • D. AI can independently verify the accuracy of its own findings
Answer: A
Explanation:
Correct Answer. C. AI requires human oversight to ensure the relevance and accuracy of content updates AI can assist in updating documentation based on findings, but human oversight is essential to ensure that these updates are relevant, accurate, and reflect best practices accurately.
Option A is incorrect because AI lacks the capability to independently verify the accuracy of its findings without predefined parameters.
Option B is incorrect as AI does not inherently consider user feedback unless specifically designed to do so, and it cannot automatically update documentation without potential errors.
Option D is incorrect because AI does not inherently understand or integrate best practices without human input to guide and refine the process.

NEW QUESTION # 178
A graphic design company wants to run the latest version of a high-end design software which is known to be resource-intensive. The IT department needs to ensure that workstations can handle the software efficiently.
What is the minimum amount of RAM should the workstations have?
  • A. 32 GB of RAM
  • B. 4 GB of RAM
  • C. 16 GB of RAM
  • D. 8 GB of RAM
Answer: C
Explanation:
Correct Answer. C. 16 GB of RAM Given the resource-intensive nature of high-end graphic design software, workstations should have at least 16 GB of RAM to ensure smooth operation and efficient handling of multiple large files and applications simultaneously.
Option A is incorrect because 4 GB of RAM is insufficient for modern, high-end graphic design software, which may lead to poor performance and system instability.
Option B is incorrect because 8 GB of RAM may handle basic tasks but is likely to struggle with advanced features and multitasking in resource-intensive graphic design software.
Option D is incorrect because while 32 GB of RAM is beneficial for extremely high workloads, it exceeds the minimum requirement necessary for efficient operation of the software described.

NEW QUESTION # 179
An IT support technician is assisting a user who reports that their Windows 10 system frequently crashes. The technician suspects a recent driver update might be causing the issue. Which section of the Event Viewer should the technician instruct the user to check to confirm this suspicion?
  • A. Setup Logs
  • B. Security Logs
  • C. Application Logs
  • D. System Logs
Answer: D
Explanation:
Correct Answer. B. System Logs System Logs in Event Viewer are essential for troubleshooting hardware and system errors, including driver failures. This log records events related to the operation of drivers, operating system components, and hardware devices, making it the right place to check for errors following a driver update.
Option A is incorrect because Application Logs mainly record events related to software applications rather than system-level hardware or driver issues.
Option C is incorrect because Security Logs track access and security-related events, which are unrelated to driver stability or system crashes.
Option D is incorrect because Setup Logs primarily capture events related to the installation of software and updates and not the operational errors potentially causing system crashes.

NEW QUESTION # 180
A user reports that their MacOS system has become extremely slow, suspecting a particular application might be consuming excessive system resources. What should the technician advise the user to do first using Activity Monitor?
  • A. Restart the MacOS to clear all active processes
  • B. Upgrade the MacOS to the latest version
  • C. Uninstall the application suspected of causing the slowdown
  • D. Open Activity Monitor and force quit the application consuming excessive resources
Answer: D
Explanation:
Correct Answer. C. Open Activity Monitor and force quit the application consuming excessive resources Using Activity Monitor to identify and terminate processes that are consuming an excessive amount of system resources can quickly alleviate system slowdowns without needing more drastic measures like system restarts or software updates.
Option A is incorrect because uninstalling the application is premature without confirming it is the cause of the slowdown Option B is incorrect as restarting may temporarily alleviate the issue but does not address the root cause if a specific process is consistently using excessive resources Option D is incorrect because upgrading the operating system is not targeted at managing resource usage of specific applications

NEW QUESTION # 181
......
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