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【Hardware】 Valid Plat-Con-201 Exam Forum | Plat-Con-201 Reliable Exam Blueprint

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Salesforce Certified Omnistudio Consultant Sample Questions (Q12-Q17):NEW QUESTION # 12
Which OmniScript element retrieves Salesforce data that is then returned in Value/Label pairs and becomes available for selection in a dropdown list?
  • A. Calculation Action
  • B. Lookup
  • C. Select
  • D. DataRaptor Extract Action
Answer: C
Explanation:
Comprehensive and Detailed In-Depth Explanation:The requirement is to identify an OmniScript element that retrieves Salesforce data, formats it as Value/Label pairs, and makes it available for selection in a dropdown list. In Salesforce OmniStudio, the Select element is explicitly designed for this purpose, making it the correct answer.
Here's why D. Select is the correct answer:
* Functionality of the Select Element: The Select element in OmniScript creates a dropdown list (or similar UI control) that allows users to choose from a set of options. It can retrieve Salesforce data directly and present it as Value/Label pairs, where the "Value" is the underlying data (e.g., a picklist value's API name or a record ID) and the "Label" is the user-friendly display text (e.g., the picklist label or a record name). The Select element supports three option source types:
* Manual: Hardcoded options entered by the designer.
* SObject: Retrieves options dynamically from a Salesforce object field, such as a picklist or a query result.
* Custom: Uses Apex or other custom logic for advanced scenarios.When configured with the
"SObject" option source, the Select element queries Salesforce data (e.g., picklist values from a field like Industry on Account) and returns it as Value/Label pairs for the dropdown.
* How It Works:
* In the OmniScript Designer, you set the Select element's "Option Source" to "SObject" and specify the object (e.g., Case) and field (e.g., Reason). The element then pulls all active picklist values from that field (e.g., Value: Billing, Label: "Billing Issue") and populates the dropdown.
* Alternatively, it can use a DataRaptor Extract to fetch a list of records (e.g., SELECT Id, Name FROM Account), where Id becomes the Value and Name becomes the Label. The retrieved data is automatically formatted as Value/Label pairs for user selection.
* Meeting the Requirement: The Select element both retrieves Salesforce data (via direct SObject access or a DataRaptor) and presents it in a dropdown, fulfilling the question's criteria perfectly.
Now, let's examine why the other options are incorrect:
* A. Lookup: The Lookup element in OmniScript allows users to search for and select a Salesforce record (e.g., finding an Account by typing its name). While it retrieves Salesforce data and displays a list of matching records, it's designed for record selection, not for presenting a predefined set of Value/Label pairs in a dropdown. The Lookup element returns a selected record's ID and optionally other fields, but it doesn't natively format data as a dropdown list of Value/Label pairs-it's more interactive and search- driven.
* B. Calculation Action: A Calculation Action performs computations or data manipulations within an OmniScript (e.g., adding numbers or setting variables). It doesn't retrieve Salesforce data on its own (that's the role of a DataRaptor) nor does it present data in a UI component like a dropdown. It's a backend action, not a user-facing element, so it doesn't meet the requirement.
* C. DataRaptor Extract Action: This option (likely a typo for "DataRaptor Extract Action" given the OmniStudio context) refers to an OmniScript action that uses a DataRaptor Extract to retrieve Salesforce data. While it can fetch data and potentially structure it as Value/Label pairs (if the DataRaptor is configured to query a picklist field or map Id and Name), it's not an "element" that displays a dropdown-it's an action that supplies data to other elements (like Select). The Select element uses this data, but the DataRaptor Extract Action itself doesn't render the UI.
Key Distinction:
The Select element is the only option listed that is both an OmniScript element (a UI component) and capable of retrieving Salesforce data (either directly or via a DataRaptor) to populate a dropdown with Value/Label pairs. Other tools like DataRaptors support the process, but Select is the end-point for display and interaction.
References:
* Salesforce OmniStudio Documentation: OmniScript Elements Reference - Details the Select element's ability to retrieve Salesforce data as Value/Label pairs for dropdowns.
* Salesforce OmniStudio Developer Guide: Select Element Configuration - Explains SObject and DataRaptor integration for populating options.
* Salesforce Help: OmniScript Designer - Describes how Select differs from Lookup and actions like Calculation or DataRaptor Extract.

NEW QUESTION # 13
A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes.
Which three OmniStudio features and tools should the consultant recommend to meet these requirements?
Choose 3 answers
  • A. Newport Design System
  • B. FlexCards
  • C. OmnlOut
  • D. OmniScript
  • E. Custom Styles
Answer: A,D,E
Explanation:
The three OmniStudio features and tools that the consultant should recommend to meet these requirements are: OmniScript, Custom Styles, and Newport Design System. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use OmniScripts to create the guided processes for the public website. A Custom Style is a feature that allows applying custom CSS properties to an OmniScript or a FlexCard element. The consultant can use Custom Styles to style the OmniScripts using the corporate branding kit, such as colors, fonts, and icons. A Newport Design System is a tool that provides a set of predefined styles and components for building user interfaces. The consultant can use Newport Design System to style the user interface elements in the OmniScripts, such as radio buttons, slide bars, etc., according to the website's style guide

NEW QUESTION # 14
A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
  • A. Step
  • B. Input Block
  • C. Headline
  • D. Text Area
Answer: C
Explanation:
The consultant should recommend using a Headline element to ensure the agents can see and follow these standard scripts. A Headline element can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can use a Headline element to show the customer greeting script in the OmniScript, and instruct the agents to read it aloud

NEW QUESTION # 15
How many levels deep can reusable OmniScripts be nested?
  • A. Unlimited
  • B. 0
  • C. 1
  • D. 2
Answer: D
Explanation:
Reusable OmniScripts are OmniScripts that can be embedded within other OmniScripts to create modular and reusable components. They can be nested up to unlimited levels deep, as long as there are no circular references or conflicts between the parent and child OmniScripts.
The other options are not correct because:
* 2: This is too low and does not reflect the full potential of reusable OmniScripts.
* 5: This is also too low and does not reflect the full potential of reusable OmniScripts.
* 1: This is incorrect and does not make sense, as reusable OmniScripts are meant to be nested within other OmniScripts.

NEW QUESTION # 16
A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?
  • A. Enable the Mobile-First feature in FlexCard settings
  • B. Create two states, one for mobile devices and another for non-mobile devices
  • C. Enable the Responsive feature on the Product Name and Model field elements
  • D. Create two FlexCards, one for mobile devices and another for non-mobile devices
Answer: C
Explanation:
The correct way to design the FlexCard to meet this requirement is to create two states, one for mobile devices and another for non-mobile devices. States allow the designer to define different layouts and behaviors for the same FlexCard based on conditions. The width of the fields can be adjusted for each state using the Size property. Enabling the Responsive feature on the field elements would not change their width, but only their alignment. Enabling the Mobile-First feature in FlexCard settings would not affect the width of the fields, but only the order in which they are displayed. Creating two FlexCards, one for mobile devices and another for non-mobile devices, would create redundant code and maintenance issues.

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