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[General] GCX-GCD資格難易度 & GCX-GCDトレーニング資料

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【General】 GCX-GCD資格難易度 & GCX-GCDトレーニング資料

Posted at 15 hour before      View：20 | Replies：0        Print      Only Author   [Copy Link] 1#
P.S. Tech4ExamがGoogle Driveで共有している無料かつ新しいGCX-GCDダンプ：https://drive.google.com/open?id=1PM14gIlL_yO8mav9GP0UO9EodFcgCls9
GCX-GCD学習教材があれば、あなたは自分の夢を叶えます。GCX-GCD学習教材はすごく人気があります。全世界のお客様からいい評価をもらいました。なんといっても、自分はGCX-GCD学習教材を利用したら、その資料のよさを感じることができます。大切なのは、GCX-GCD学習教材の合格率が高いので、多くのお客様はGCX-GCD認定試験資格証明書を取得したということです。
あなたに最大の利便性を与えるために、Tech4Examは様々なバージョンの教材を用意しておきます。PDF版のGCX-GCD問題集は読みやすくて、忠実に試験の問題を再現することができます。テストエンジンとして、ソフトウェア版のGCX-GCD問題集はあなたの試験の準備についての進捗状況をテストするために利用することができます。もし試験の準備を十分にしたかどうかを確認したいなら、ソフトウェア版のGCX-GCD問題集を利用して自分のレベルをテストしてください。従って、すぐに自分の弱点や欠点を識別することができ、正しく次のGCX-GCD学習内容を手配することもできます。
有難いGCX-GCD資格難易度 & 合格スムーズGCX-GCDトレーニング資料 | 最高のGCX-GCD受験内容IT技術の急速な発展につれて、IT認証試験の問題は常に変更されています。したがって、Tech4ExamのGCX-GCD問題集も絶えずに更新されています。それに、Tech4Examの教材を購入すれば、Tech4Examは一年間の無料アップデート・サービスを提供してあげます。問題が更新される限り、Tech4Examは直ちに最新版のGCX-GCD資料を送ってあげます。そうすると、あなたがいつでも最新バージョンの資料を持っていることが保証されます。Tech4Examはあなたが試験に合格するのを助けることができるだけでなく、あなたは最新の知識を学ぶのを助けることもできます。このような素晴らしい資料をぜひ見逃さないでください。
Genesys GCX-GCD 認定試験の出題範囲：
トピック出題範囲
トピック 1
  • Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
トピック 2
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
トピック 3
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
トピック 4
  • Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
トピック 5
  • Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

Genesys Cloud CX: Developer Certification 認定 GCX-GCD 試験問題 (Q15-Q20):質問 # 15
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)
  • A. The after call work time for each media type.
  • B. The maximum capacity that an agent may handle simultaneously for each supported media type.
  • C. Media types that can interrupt current interactions that an agent is handling.
  • D. Time that an agent may spend on each media type.
正解：B、C
解説：
The Utilization feature in Genesys Cloud CX allows administrators to configure the maximum number of concurrent interactions an agent can handle for each media type (e.g., voice, chat, email). This ensures that agents are not overloaded and can manage their tasks effectively.
Administrators can also define which media types are allowed to interrupt agents who are currently handling other interactions. For example, you can configure settings so that an incoming voice call can interrupt an agent handling a chat session, ensuring that high-priority interactions are addressed promptly.
Reference:https://help.mypurecloud.com/art ... n-at-the-org-level/

質問 # 16
Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or otherevents that take them away from the queue You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?
  • A. Genesys Cloud CX Workforce Management
  • B. Genesys Cloud CX Reporting and Analytics
  • C. Genesys Cloud CX Architect
  • D. Genesys Cloud CX API
正解：A
解説：
Workforce Management in Genesys Cloud CX automates agent scheduling, including work shifts, breaks, meetings, and time off, replacing manual spreadsheet processes and improving efficiency and accuracy.

質問 # 17
Which of the following statements are true? (Choose two.)
  • A. Genesys Cloud CX maintains the recordings and the metadata indefinitely.
  • B. Genesys Cloud CX allows cloud storage using integration.
  • C. Genesys Cloud CX allows recording downloads using Platform Recording APIs.
  • D. Genesys Cloud CX does not allow integrations for cloud storage.
正解：B、C
解説：
Genesys Cloud CX provides Platform Recording APIs that enable users to download recordings programmatically. This allows for efficient retrieval and management of recorded interactions.
Genesys Cloud CX supports integrations with cloud storage services, such as AWS S3, allowing organizations to store recordings externally. This facilitates bulk downloading and long-term storage of recordings.

質問 # 18
Which of the following are commonly used in Voice over IP (VoIP) or internet communication systems?
  • A. Gateway
  • B. WebRTC
  • C. SIP
  • D. Outbound Proxy
正解：B、C
解説：
SIP (Session Initiation Protocol) Trunks: These are used to connect the Genesys Cloud CX platform to external telephony systems, such as carriers or on-premises equipment, facilitating voice communication over IP networks.
WebRTC Trunks: These are utilized for WebRTC-based communications, enabling real-time voice and video interactions directly through web browsers without the need for additional plugins or software.
Reference: https://help.mypurecloud.com/video/create-a-sip-phone-trunk-2/

質問 # 19
If no content type is mentioned in a request, Genesys Cloud CX responds to the request in _______________ format.
  • A. CVS
  • B. XML
  • C. JSON
  • D. YAML
正解：C
解説：
Genesys Cloud CX APIs default to JSON format for responses when no specific content type is mentioned in the request, as JSON is the standard data interchange format used across its RESTful API platform.

質問 # 20
......
もし君の予算がちょっと不自由で、おまけに質の良いGenesysのGCX-GCD試験トレーニング資料を購入したいなら、Tech4ExamのGenesysのGCX-GCD試験トレーニング資料を選択したほうが良いです。それは値段が安くて、正確性も高くて、わかりやすいです。いろいろな受験生に通用します。あなたはTech4Examの学習教材を購入した後、私たちは一年間で無料更新サービスを提供することができます。
GCX-GCDトレーニング資料: https://www.tech4exam.com/GCX-GCD-pass-shiken.html
P.S. Tech4ExamがGoogle Driveで共有している無料かつ新しいGCX-GCDダンプ：https://drive.google.com/open?id=1PM14gIlL_yO8mav9GP0UO9EodFcgCls9
https://www.vce4dumps.com
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