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[General] Study CIS-CSM Dumps - CIS-CSM Book Pdf

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【General】 Study CIS-CSM Dumps - CIS-CSM Book Pdf

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Candidates who pass the ServiceNow CIS-CSM Exam demonstrate their ability to provide efficient and effective customer service management solutions to organizations. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification also validates the candidate's ability to manage and optimize customer service workflows, incidents, and service requests.
ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q182-Q187):NEW QUESTION # 182
Who can create a customer service case from a community discussion? (Choose two.)
  • A. Partner (sn_customerservice.partner)
  • B. Case Viewer (sn_customerservice.case_viewer)
  • C. Proxy case creator (sn_customerservice.proxy_case_creator)
  • D. Customer service agent (sn_customerservice_agent)
Answer: C,D

NEW QUESTION # 183
Which of the following is a condition for matching rules?
  • A. Switching
  • B. Agent domain
  • C. Specific case attributes
  • D. Assignment
Answer: C
Explanation:
Reference:
customer-service-management/concept/case-assignment-matching-rules.html

NEW QUESTION # 184
If only one user reports a content for moderation, the content will be hidden.
  • A. False
  • B. True
Answer: A

NEW QUESTION # 185
What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?
  • A. Selecting none of the groups
  • B. Missing configuration
  • C. Selecting all the groups
  • D. Misconfigured
Answer: C

NEW QUESTION # 186
Guided decisions is a decision authoring and execution capability that dynamically guides agents to resolve complex cases. Guided decisions consist of decision trees. What is a decision tree?
  • A. A detailed check list for customer service teams
  • B. A step-by-step methodology for creating and solving different case types
  • C. A multi-step process consisting of a series of questions answers, and guidance Most Voted
  • D. A set of steps used to define a complex process
Answer: C

NEW QUESTION # 187
......
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CIS-CSM Book Pdf: https://www.trainingquiz.com/CIS-CSM-practice-quiz.html
P.S. Free & New CIS-CSM dumps are available on Google Drive shared by TrainingQuiz: https://drive.google.com/open?id=1NtUlc0nD_fW21BLWEArNs6lKC6MIJhFb
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