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[Hardware] Pass Guaranteed Quiz Genesys - The Best Learning GCX-GCD Materials

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【Hardware】 Pass Guaranteed Quiz Genesys - The Best Learning GCX-GCD Materials

Posted at yesterday 11:49      View：17 | Replies：0        Print      Only Author   [Copy Link] 1#
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Genesys GCX-GCD Exam Syllabus Topics:
TopicDetails
Topic 1
  • Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
Topic 2
  • Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
Topic 3
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 4
  • Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.

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Genesys Cloud CX: Developer Certification Sample Questions (Q36-Q41):NEW QUESTION # 36
If a WebSocket gets closed due to any issue, the events sent by Genesys Cloud CX are automatically queued and sent once the WebSocket is open again.
  • A. False
  • B. True
Answer: A
Explanation:
In Genesys Cloud CX, if a WebSocket connection is closed due to any issue, events are not automatically queued and sent once the WebSocket is reopened. Instead, the client is responsible for detecting the disconnection and re-establishing the connection. Upon reconnection, the client must resubscribe to the necessary topics to continue receiving events. Any events that occurred during the downtime are not automatically resent; therefore, implementing a robust reconnection and resubscription strategy is crucial to ensure no critical events are missed.

NEW QUESTION # 37
Which of the following best defines Mandatory, Time-boxed, No early exit After Call Work (ACW)?
  • A. The ACW status for the agent and will remain in that status until a Wrap-Up code is selected and the ACW is manually completed.
  • B. The agent is automatically placed into an ACW status, and the system will automatically set the status to Available when the After Call Timeout is reached. The agent cannot set the status to Available if the ACW is completed early.
  • C. The agent may or may not complete ACW. The system will set the status to Available after the interaction is completed. The agent is responsible for setting the availability appropriately if performing ACW.
  • D. Once the ACW status starts for the agent, the system will automatically set the status to Available again when the After Call Timeout is reached. The agent can set the status to Available if the ACW is completed early.
Answer: B
Explanation:
In Mandatory, Time-boxed, No early exit ACW, agents are forced into ACW status after an interaction and must remain in that status until the timeout completes. They cannot exit early, ensuring consistent post-call handling within the defined time window.

NEW QUESTION # 38
By default, Line Recording is disabled.
  • A. False
  • B. True
Answer: B
Explanation:
In Genesys Cloud CX, Line Recording is disabled by default. To enable automatic recording of calls, the telephony administrator must configure the system by enabling recording on the SIP trunk. Without this configuration, calls are not automatically recorded.
Reference:https://help.mypurecloud.com/articles/recording-in-genesys-cloud/

NEW QUESTION # 39
Disabling file attachments in chat is related to _______________.
  • A. Chat Settings
  • B. Global Settings
  • C. Security and Compliance
  • D. Telephony
Answer: C
Explanation:
Disabling file attachments in chat is managed under Security and Compliance settings in Genesys Cloud CX, where administrators control data sharing options to meet organizational security policies.

NEW QUESTION # 40
Which description best describes the goal of the following Analytics Request Body POST to /api/v2/analytics
/conversations/details/query?

  • A. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in descending order.
  • B. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in ascending order.
  • C. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in descending order.
  • D. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in ascending order.
Answer: C
Explanation:
The query specifies "mediaType" as email, indicating that it is focused on email conversations. It filters by
"queueId", suggesting the conversations are filtered by a specific queue. The "Handle"metric is used, and it has a condition of gt 90000, which translates to more than 15 minutes of handle time (since handle time is typically measured in milliseconds, and 90000 ms equals 90 seconds or 1.5 minutes).
This query filters for email conversations where the handle time is greater than 15 minutes, with the results ordered in ascending order based on the conversation start time.

NEW QUESTION # 41
......
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