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[General] Buy Now and Get Free ServiceNow CIS-HAM Exam Questions Updates

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【General】 Buy Now and Get Free ServiceNow CIS-HAM Exam Questions Updates

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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q79-Q84):NEW QUESTION # 79
What are the goals of IT asset management (ITAM)? (Choose four.)
  • A. Provide decision support
  • B. Improve productivity
  • C. Optimize cost
  • D. Improve operational usage
  • E. Track logical relationships
  • F. Provide financial reporting
Answer: A,B,C,D
Explanation:
Explanation
IT asset management (ITAM) is the process of managing the lifecycle, costs, risks, and performance of IT assets across the enterprise1 The goals of ITAM are to12:
Optimize cost by reducing unnecessary spending, maximizing asset utilization, and minimizing asset-related risks Provide decision support by delivering accurate and timely data on asset inventory, configuration, performance, and compliance Improve productivity by streamlining asset workflows, automating asset tasks, and enhancing asset service delivery Improve operational usage by aligning asset investments to business needs, optimizing asset performance, and ensuring asset availability and reliability The other options, D. Provide financial reporting and F. Track logical relationships, are not directly stated as goals of ITAM, although they may be related to some of the goals or benefits of ITAM References: 1: What is Hardware Asset Management? - ServiceNow 2: Hardware Asset Management - ServiceNow

NEW QUESTION # 80
What critical information should be tracked for your contracts? (Choose two.)
  • A. Who purchased the assets
  • B. What needs to be cancelled
  • C. What each contract costs
  • D. What assets each contract covers
Answer: C,D
Explanation:
According to the ServiceNow Hardware Asset Management overview document1, contracts are records that define the terms and conditions for the acquisition, maintenance, or disposal of assets1. They can include information such as vendor, start date, end date, cost, and renewal options1.
According to the ServiceNow Data Sheet on Contract and Renewal Management2, some of the critical information that should be tracked for contracts are2:
What each contract costs: This information helps users to monitor and optimize the total cost of ownership (TCO) of their assets, as well as to plan and budget for future contract renewals or negotiations2.
What assets each contract covers: This information helps users to identify and manage the assets that are under contract, such as software licenses, hardware devices, or enterprise assets2. It also helps users to align their asset investments to their business outcomes and avoid penalties or service disruptions2.
The other options are not critical information that should be tracked for contracts. Who purchased the assets and what needs to be cancelled are not relevant to the contract management process, as they do not affect the contract terms, conditions, or performance2.
Reference:
1: Hardware Asset Management overview - ServiceNow - Now Support
2: Contract and renewal management - ServiceNow

NEW QUESTION # 81
What hardware asset attribute should you track that is NOT part of a configuration item (CI)?
  • A. CPU
  • B. Memory
  • C. Operating system
  • D. IP address
  • E. Cost
Answer: C
Explanation:
* A configuration item (CI) is a record that represents an IT asset or service in the Configuration Management Database (CMDB)1.
* A CI tracks the operational and relationship information of the asset or service, such as its current status, location, owner, and dependencies1.
* A hardware asset is a physical component of an IT system, such as a laptop, server, or router2.
* A hardware asset attribute is a property or characteristic of the hardware asset, such as its model, serial number, or warranty2.
* Some hardware asset attributes are also part of the CI, such as IP address, CPU, operating system, and memory1. These attributes reflect the operational state of the hardware asset and are relevant for configuration management purposes1.
* However, some hardware asset attributes are not part of the CI, such as cost2. Cost is a financial information of the hardware asset that is tracked by the Asset Management application2. Cost is not relevant for configuration management purposes and is not stored in the CMDB2.
* Therefore, the hardware asset attribute that should be tracked that is not part of the CI is C.
Cost. References:
* 1: Configuration Item
* 2: Hardware Asset Management

NEW QUESTION # 82
What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)
  • A. Hardware retire order
  • B. Hardware asset order
  • C. Hardware bulk stock order
  • D. Hardware disposal
  • E. Hardware swap order
  • F. Hardware deployment
Answer: B,D,F
Explanation:
The Hardware Asset Management (HAM) plugin is a plugin that enables the Hardware Asset Management application, which helps to track and manage the end-to-end lifecycle of hardware assets, physical and consumable1.
The HAM plugin provides the following baseline asset lifecycle automation flows2:
Hardware asset order: This is a flow that automates the process of ordering new hardware assets from a vendor. It creates purchase orders, stock order tasks, and catalog tasks based on the asset requests and the stock rules2.
Hardware deployment: This is a flow that automates the process of delivering and installing hardware assets to the end users. It creates catalog tasks and updates the asset records and the configuration management database (CMDB) based on the stock order tasks and the asset reservations2.
Hardware disposal: This is a flow that automates the process of disposing of retired hardware assets through a vendor. It creates return merchandise authorization (RMA) records and updates the asset records and the CMDB based on the asset retirements and the vendor contracts2.
Therefore, the baseline asset lifecycle automation flows that are also options in the question are A.
Hardware asset order, E. Hardware deployment, and F. Hardware disposal.
The other options that are not baseline asset lifecycle automation flows provided by the HAM plugin are:
B: Hardware bulk stock order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to create multiple stock order tasks for different hardware models at once3.
C: Hardware swap order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to swap a hardware asset with another hardware asset of the same model4.
D: Hardware retire order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to retire a hardware asset and update its status and substatus. References:
1: Hardware Asset Management
2: Asset Lifecycle Automation Flows
3: Create a Bulk Stock Order
4: Swap a Hardware Asset
5: Retire a Hardware Asset

NEW QUESTION # 83
What are ways to measure trustworthy data? (Choose four.)
  • A. Sustainability
  • B. Dependability
  • C. Reliability
  • D. Credibility
  • E. Transferability
  • F. Plausibility
Answer: B,C,D,E

NEW QUESTION # 84
......
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