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[General] New ADX261 Test Pattern & ADX261 Practice Test Engine

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【General】 New ADX261 Test Pattern & ADX261 Practice Test Engine

Posted at yesterday 03:42      View：16 | Replies：0        Print      Only Author   [Copy Link] 1#
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To be eligible for the exam, you should have at least six months of experience as a Salesforce administrator and have completed the Salesforce Certified Administrator certification. You should also have practical experience in implementing and managing Service Cloud features, such as entitlements, service contracts, and service level agreements.
The ADX261 exam is a challenging test that requires a comprehensive understanding of Service Cloud administration and maintenance. To pass the exam, administrators must demonstrate their ability to configure and customize Service Cloud, manage data and records, and use analytics to drive business insights. ADX261 Exam is designed to test an administrator's ability to solve complex problems and make informed decisions based on data and insights.
ADX261 Practice Test Engine | Reliable ADX261 Test VceFor the convenience of the Exams candidates, the difficult portions of the syllabus have been explained with the help of experts to be simplified. One remarkable feature of ADX261 actual dumps questions and answers is their similarity with the real exam scenario. They not only give you understanding of the ADX261 Exams but also impart you an opportunity to master it. To enhance further your exam ability and strengthen your learning, you can benefit yourself getting practice Salesforce real dumps.
To prepare for the ADX261 Exam, candidates must have a solid understanding of Service Cloud features, architecture, and best practices. They must also have experience in configuring and customizing Service Cloud to meet business requirements. Salesforce recommends that candidates have at least six months of hands-on experience with Service Cloud before attempting the exam.
Salesforce Administer and Maintain Service Cloud Sample Questions (Q152-Q157):NEW QUESTION # 152
Cloud Kicks pride support to customers across the workd and uses the Lightning experince. Service agents have a set of common responses. Managers would like to consilidate the responses as Quick Text, translate them to multiple languages and share them to the correct groups of service agents.
What should a consultant recommend to meet the requirements?
  • A. Set the Organization-Wide default to Public Ready Only.
  • B. Use translation Workbech to localize each Quick Text.
  • C. Share each Quick Text individually to Public Groups.
  • D. Share the Folder with Quick text for each language.
Answer: D
Explanation:
Sharing the Folder with Quick Text for each language is the recommended solution to meet the requirements, because it allows CK to consolidate, translate, and share the common responses as Quick Text. Quick Text is a feature that enables service agents to insert predefined messages, such as greetings, answers, or closing statements, into emails, chats, tasks, events, and more. Quick Text can be organized into folders and shared with different groups of users based on their language or role. Quick Text can also be translated into multiple languages using Translation Workbench or a third-party service. Verified Reference: : Quick Text Overview : : Share Quick Text Using a Folder in Lightning Experience : : Translate Quick Text

NEW QUESTION # 153
Cloud Kicks is migrating its knowledge base from Classis Knowledge into Lightning Knowledge. After the migration, an integration process that manages the articles' lifesycles by archieving deleting articles of a certain designation now fails.
What are two reasons the integration is fading?
Choose 2 answers
  • A. URL formats for articles drffer between Classic and Lightning Knowledge.
  • B. Users must have Modify AM permission to delete archived articles.
  • C. The Amde Type field is no longer accessible via SOQi or the API.
  • D. After the migration, an integration process that manages the articles' lifecyde by archiving and
  • E. Only Published articles are available in the API.
Answer: A,E

NEW QUESTION # 154
Universal Containers has technical support and general customer service teams that use unique Service Console applications.
Which configuration should a consultant use when deploying the console?
  • A. Assign the app to the User profile.
  • B. Assign a permission set granting the Service User license.
  • C. Assign the Service User license to their User record.
Answer: A
Explanation:
Assigning the Service Console application to the User profile ensures that users within specific profiles have access to the appropriate console based on their role and responsibilities. This configuration allows for a customized experience, ensuring that technical support and general customer service teams have access to the tools and information relevant to their unique workflows.

NEW QUESTION # 155
Cloud Kicks needs to onboard new employees and deliver new hire training more efficiently. This includes providing access to job information such as benefits, internal job openings, and mandatory employee training.
What should the consultant recommend to meet the requirements?
  • A. Einstein Next Best Action
  • B. Experience Cloud site
  • C. Trailhead
Answer: B
Explanation:
For onboarding new employees and delivering new hire training more efficiently, including providing access to job information such as benefits, internal job openings, and mandatory employee training, an Experience Cloud site is the recommended solution. Experience Cloud sites enable organizations to create branded, mobile-responsive portals for specific user groups, such as new hires. This platform can be customized to deliver a wide range of content, including training modules, HR documents, benefits information, and internal job listings, in a user-friendly format. It also facilitates engagement and collaboration among new hires and HR, enhancing the onboarding experience and ensuring that new employees have easy access to all the resources they need to start their journey with the company successfully.

NEW QUESTION # 156
Which three are characteristics of Visual Workflow? Choose 3 answers
  • A. Only one version of a flow can be activated at a time.
  • B. Apex code must be used to pass data to legacy systems.
  • C. Elements can be used to pass data to legacy systems.
  • D. Apex code must be used to update fields in the database.
  • E. Elements can be used to update fields in the database.
Answer: A,C,D

NEW QUESTION # 157
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