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[General] Practice EXIN ITIL Exam & ITIL Latest Exam

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【General】 Practice EXIN ITIL Exam & ITIL Latest Exam

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EXIN ITIL Foundation (V4) Sample Questions (Q193-Q198):NEW QUESTION # 193
Which describes the 'plan' value chain activity?
  • A. It ensures a shared understanding of the current status and vision for all products and services across the organization
  • B. It ensures that services are delivered and supported according to agreed specifications and stakeholders expectations
  • C. It ensures that service components are available when and where they are needed, and meet agreed specifications
  • D. It ensures continual improvement of products, services, and practices across all value chain activities
Answer: A

NEW QUESTION # 194
What describes the steps needed to create and deliver a specific service to a consumer?
  • A. Service level management
  • B. Service management
  • C. Practices
  • D. A value stream
Answer: D

NEW QUESTION # 195
Which of the following do Technology metrics measure?
  • A. The end to end service
  • B. Processes
  • C. Customer satisfaction
  • D. Components
Answer: D

NEW QUESTION # 196
What are the twoMAJORactivities in problem management?
  • A. Technical and service
  • B. Resource and proactive
  • C. Proactive and reactive
  • D. Reactive and technical
Answer: C

NEW QUESTION # 197
The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?
  • A. A change model
  • B. A change request
  • C. A change advisory board
  • D. A change
Answer: D

NEW QUESTION # 198
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