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[General] Latest ServiceNow CIS-PA Exam Cram - CIS-PA Clear Exam

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【General】 Latest ServiceNow CIS-PA Exam Cram - CIS-PA Clear Exam

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ServiceNow CIS-PA Exam Syllabus Topics:
TopicDetails
Topic 1
  • Data Visualization: This section focuses on presenting data through widgets, interactive filters, appropriate visualizations, dashboards, and analyzing data using Analytics Hub and KPI Details.
Topic 2
  • Configure Indicators and Indicator Sources: This domain addresses creating and configuring indicators (performance metrics), including source conditions, fact tables, indicator types, properties, and aggregation scripts.
Topic 3
  • Configure Breakdowns and Breakdown Sources: This section covers setting up breakdowns to analyze indicators across different dimensions, including breakdown mappings, matrices, exclusions, scripted mappings, and bucket groups.
Topic 4
  • Data Collection: This domain explains how Performance Analytics gathers and processes data, including collection flow, configuration properties, and troubleshooting collection issues.

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ServiceNow Certified Implementation Specialist - Platform Analytics Sample Questions (Q19-Q24):NEW QUESTION # 19
Where should you navigate to activate aPerformance Analytics Content Pack?
  • A. System Applications > All Available Applications > All
  • B. Content Management > Performance Analytics
  • C. Performance Analytics > Add Content Pack
  • D. Performance Analytics > Activate Solution
Answer: C
Explanation:
Performance AnalyticsContent Packsprovide prebuilt indicators, breakdowns, dashboards, and jobs for specific applications such as Incident, Problem, or Change Management. To activate these packs, administrators navigate toPerformance Analytics > Add Content Pack. This interface lists all available analytics content packs and allows administrators to preview and activate them.
Option A refers to Solution activation, which is unrelated to Performance Analytics content. Option B is used for application plugins, not analytics packs. Option D does not exist as a valid navigation path for Performance Analytics. ServiceNow documentation explicitly identifiesPerformance Analytics > Add Content Packas the correct location to install analytics content, making option C the verified answer.

NEW QUESTION # 20
Which type of Indicator allows enablingShow real-time score?
  • A. Manual Indicator
  • B. Scripted Automated Indicator
  • C. Formula Indicator
  • D. Non-scripted Automated Indicator
Answer: D
Explanation:
TheShow real-time scoreoption is available only fornon-scripted Automated Indicators. These indicators are based on standard indicator sources and conditions that can be safely recalculated on demand without scripting complexity.
Scripted automated indicators and formula indicators depend on stored historical values and custom logic, which cannot be reliably recalculated in real time. Manual indicators rely on user-entered values and also do not support real-time calculation. ServiceNow documentation explicitly limits real-time scoring to non- scripted automated indicators to preserve performance and data integrity. Therefore, option D is the correct answer.

NEW QUESTION # 21
What is the primary function of theanalytics_filter_adminrole inAnalytics Center?
  • A. To create and customize advanced visualizations across analytics dashboards
  • B. To manage, edit, or delete any filters on dashboards and add new filters to the filter library
  • C. To define and implement element security permissions on Breakdown Sources
  • D. To oversee and validate the accuracy of analytics data presented in Breakdowns
Answer: B
Explanation:
Theanalytics_filter_adminrole is responsible forgoverning dashboard filterswithin Analytics Center. Users with this role cancreate, edit, delete, and manage filters, as well as add filters to thefilter libraryfor reuse across dashboards.
This role does not control visualization design, breakdown security, or data validation. Its purpose is to ensure consistent and controlled use of filters across analytics experiences. ServiceNow documentation explicitly associates this role with filter administration, making option B the correct answer.

NEW QUESTION # 22
Which of the following accurately describes howFormula Indicatorsare calculated in ServiceNow?
  • A. They are pre-calculated and stored for future use
  • B. They are calculated daily and stored in the main database
  • C. They are calculated and displayed in real time without being stored
  • D. They are calculated in real time but stored as temporary data
Answer: A
Explanation:
Formula Indicators in Platform Analytics arepre-calculated during data collectionand their results arestored in the Indicator Facts table, just like automated indicators. They are not calculated in real time when a dashboard is viewed. Instead, they use the previously collected scores of their component indicators to compute a derived value at collection time.
This design ensures consistent historical analysis, predictable performance, and accurate trending. Real-time calculation would undermine historical integrity and dashboard performance, which is why ServiceNow explicitly avoids it for formula indicators. The stored results can then be reused across dashboards and reports without recalculation. ServiceNow documentation clearly states that formula indicators behave like other indicators in that they arepersisted for future analysis, making option C correct.

NEW QUESTION # 23
When configuring a newMetric Definitionto track theduration an incident is assigned to a specific group, whichtypeshould be selected?
  • A. Script calculation
  • B. Assignment group
  • C. State change
  • D. Field value duration
Answer: D
Explanation:
To track how long an incident remains assigned to a specific group, the correct Metric Definition type isField value duration. This type measures the amount of time a record spends with a particular value in a specified field, such as assignment_group.
State change metrics track transitions between states, not time spent in a field value. Script calculations are used only when duration cannot be calculated through standard field tracking. "Assignment group" is a field, not a metric type. ServiceNow documentation specifies that Field value duration metrics are designed for tracking time spent in a given field value, making option A the correct choice.

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