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[Hardware] Pass Guaranteed High-quality Salesforce - Sales-Con-201 Detailed Study Dumps

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【Hardware】 Pass Guaranteed High-quality Salesforce - Sales-Con-201 Detailed Study Dumps

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q59-Q64):NEW QUESTION # 59
An executive at Cloud Kicks (CK) has asked its admin to create a diagram showing the high-level processes within the business. CK plans to use the diagram to show the context of a new process within the overall business.
What should the admin create to meet this requirement?
  • A. Detail Process Mapping
  • B. Value Stream Map
  • C. Capability Model
Answer: C
Explanation:
An executive at Cloud Kicks (CK) has requested a diagram that shows the high-level processes within the business to illustrate the context of a new process within the overall business framework. To meet this requirement, the admin should create a Capability Model.
Key Points:
* Capability Model Definition: A Capability Model is a high-level visual representation of an organization's abilities (capabilities) required to achieve its business objectives. It outlines what the organization does, without delving into how it does it.
* Contextual Overview: By focusing on the capabilities, the model provides a strategic view that shows how various processes and functions interrelate within the business, making it ideal for showing the context of a new process within the overall business.
* High-Level Visualization: Since the executive is interested in high-level processes, a Capability Model avoids unnecessary details and complexity, providing clarity and focus.
* Alignment with Business Strategy: Capability Models help in aligning processes and systems with the business strategy, which is essential when introducing new processes.
Why Other Options Are Less Suitable:
* B. Value Stream Map: A Value Stream Map is used in lean methodologies to analyze and design the flow of materials and information required to bring a product or service to a consumer. It's more detailed and focuses on process improvement, not on providing a high-level business context.
* C. Detail Process Mapping: This involves creating detailed step-by-step diagrams of processes. While useful for understanding specific workflows, it is too granular for the executive's request for a high- level diagram.
Salesforce Sales Cloud References:
* Business Process Mapping: While Salesforce does not provide direct tools for Capability Modeling, it emphasizes the importance of understanding business processes and capabilities during implementation.
Refer to the Salesforce Business Process Mapping Guide for best practices.
* Strategic Planning: Salesforce encourages organizations to align their Salesforce implementations with business capabilities and strategies to maximize value.
By creating a Capability Model, the admin can provide CK's executive with a high-level diagram that effectively shows the context of the new process within the overall business operations.

NEW QUESTION # 60
Cloud Kicks has recently hired a new inside sales team. Management wants to ensure that steps in the sales process are clear and adhered to by the team. Each step must have clear guidelines, support materials, and coaching tips.
What should the consultant recommend to support the new sales team and management?
  • A. Create validation Rules on the Opportunity Stage field.
  • B. Create a flow paired to each of the Opportunity stages.
  • C. Create a Path on the Opportunity object.
Answer: C
Explanation:
To guide the new sales team through the sales process, creating a Path on the Opportunity object is the best recommendation. Here's why:
* Guidance for Each Stage: Salesforce Path allows for visualizing each stage of the sales process and provides customizable guidance, including key fields, support materials, and tips directly on the Opportunity record.
* Enhanced User Experience: Path provides sales reps with specific coaching tips and resources tailored to each stage of the process, promoting adherence to the process and improving onboarding for new team members.
* Salesforce Best Practices: Salesforce advocates using Path to reinforce process steps, making it ideal for organizations seeking to standardize and enforce process adherence.
* References: More information can be found in Salesforce documentation on Path and Workspaces, which outlines the benefits of using Path for process guidance.
In summary, creating a Path on the Opportunity object (Option C) provides Cloud Kicks with a structured way to guide the new sales team through each step of the sales process.

NEW QUESTION # 61
Annual sales numbers change depending on renewal periods and new products. Sales managers at Universal Containers (UC) want to emphasize the importance of customer retention when prioritizing the pipeline and customer engagement for the sales team.
Which metric should the consultant recommend to help UC emphasize
the importance of customer retention to the overall business strategy?
  • A. Customer Lifetime Value (CLV)
  • B. Total Pipeline Value
  • C. Annual Contract Value (ACV)
Answer: A
Explanation:
Customer Lifetime Value (CLV) measures the total value a customer brings over the entire duration of their relationship with the company. Emphasizing CLV helps sales teams focus on customer retention and long- term relationship value, which aligns with Universal Containers' goal of prioritizing customer retention. By tracking CLV, sales managers can guide reps to prioritize engagement with high-value customers to boost long-term revenue.
Annual Contract Value (ACV) and Total Pipeline Value focus more on short-term gains, which might not align as directly with customer retention and long-term strategy.
Salesforce Documentation References:
* Customer Lifetime Value in Salesforce
* Using Metrics to Drive Retention

NEW QUESTION # 62
Sales stages are shared between sales methodologies at Cloud Kicks. There are three product lines with unique sales methodologies. A few sales stages overlap between the three product lines.
What should the consultant do?
  • A. Create three sales processes.
  • B. Create three opportunity stages.
  • C. Create three account teams.
Answer: A
Explanation:
In Salesforce, when there are multiple sales methodologies that utilize different sales stages, it is best practice to create separate sales processes for each methodology. Since Cloud Kicks has three distinct product lines with unique sales methodologies and some overlapping sales stages, creating three separate sales processes allows each product line to have a tailored approach. Each sales process can be customized to include only the relevant sales stages for that methodology, ensuring clarity for sales reps and proper reporting for each product line.
For more on setting up sales processes, refer to Salesforce documentation: Sales Process Creation and Management.
Cloud Kicks has three product lines, each with unique sales methodologies, but some sales stages overlap between them. To accommodate this, the consultant should create three sales processes.
Key Points:
* Sales Processes in Salesforce:
* A sales process in Salesforce defines the stages that are available for opportunities in a particular sales methodology.
* By creating multiple sales processes, each can have a tailored set of stages relevant to the specific product line.
* Shared Sales Stages:
* Since some stages overlap, these can be included in multiple sales processes.
* This approach avoids redundancy by reusing common stages across different processes.
* Opportunity Record Types:
* Each sales process can be associated with an opportunity record type.
* Record types allow different page layouts and picklist values, enabling customization for each product line.
* Benefits:
* Provides clarity for sales reps by showing only relevant stages for each product line.
* Enhances reporting and forecasting accuracy by aligning stages with specific sales methodologies.
Why Other Options Are Less Suitable:
* A. Create three account teams:
* Account teams are used to define groups of users working on an account. They are not related to defining sales stages or processes.
* B. Create three opportunity stages:
* Creating only three opportunity stages would not accommodate the unique sales methodologies or overlapping stages. It oversimplifies the requirement.
Salesforce Sales Cloud References:
* Defining Sales Processes: Salesforce Help - Define Sales Processes
* Opportunity Record Types and Sales Processes: Salesforce Help - Customize Opportunity Stages
* "You can create different sales processes that include some or all of the picklist values for the Stage field."
* Benefits of Multiple Sales Processes:
* Allows customization of the sales cycle for different products or business lines.
* Improves user experience by simplifying the picklist options relevant to each process.
By creating three sales processes, Cloud Kicks can effectively manage unique sales methodologies for each product line while accommodating overlapping sales stages.

NEW QUESTION # 63
Cloud Kicks wants sales reps to be able to give customers access to key files without setting up an Experience Cloud site.
Which Salesforce feature satisfies this requirement?
  • A. Email template
  • B. Chatter link
  • C. File sharing link
Answer: C
Explanation:
Salesforce allows users to generate file sharing links, enabling sales reps to share specific files with customers without requiring an Experience Cloud site. This method is straightforward and provides direct access to the file, making it ideal for one-time or occasional sharing needs.
* Convenience and Simplicity: A file sharing link can be created directly from Salesforce and shared via email or other channels, offering a secure and easy way for customers to access key documents.
* Control Over Access: Salesforce provides options to manage the access level (view, download, etc.) for the shared link, ensuring secure and controlled file sharing.
Option A (email templates) and Option C (Chatter links) do not specifically offer the capability for direct file access by external customers. For more on file sharing, see Salesforce Files and Content documentation.

NEW QUESTION # 64
......
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