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[General] Reliable ITIL Exam Test, Latest ITIL Dumps Free

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【General】 Reliable ITIL Exam Test, Latest ITIL Dumps Free

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EXIN ITIL Foundation (V4) Sample Questions (Q131-Q136):NEW QUESTION # 131
What is the entry point or the first level of the V model?
  • A. Customer / Business Needs
  • B. Service Requirements
  • C. Service Release
  • D. Service Solution
Answer: A

NEW QUESTION # 132
Which is an important principle of communication in service operation?
  • A. It is stored in the configuration management system
  • B. Meetings are always the best method of communication
  • C. It has an intended purpose or a resultant action
    D18912E1457D5D1DDCBD40AB3BF70D5D
  • D. Information should always be communicated
Answer: C

NEW QUESTION # 133
Consider the following list:
1) Change Authority
2) Change Manager
3) Change Advisory Board (CAB)
What are these BEST described as?
  • A. Functions
  • B. Teams
  • C. Roles, people or groups
  • D. Job descriptions
Answer: C

NEW QUESTION # 134
Which of the following should be done when closing an incident?
1.Check theincident categorization and correct it if necessary
2.Check that the user is satisfied with the outcome
  • A. 1 only
  • B. 2 only
  • C. Both of the above
  • D. Neither of the above
Answer: C

NEW QUESTION # 135
When can a known error record tie raised?
1.At any time when it would be useful to do so
2.After a workaround has been found
  • A. 1 only
  • B. 2onty
  • C. Neither of the above
  • D. Both of the above
Answer: C

NEW QUESTION # 136
......
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