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[General] ITIL4-DPI test braindumps: ITIL 4 Strategist: Direct, Plan and Improve (DPI) &am

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【General】 ITIL4-DPI test braindumps: ITIL 4 Strategist: Direct, Plan and Improve (DPI) &am

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ITIL ITIL4-DPI Exam Syllabus Topics:
TopicDetails
Topic 1
  • Continual Improvement: This section of the exam measures skills of Compliance Officers and explores the principles of continual improvement. It encourages the use of data, feedback, and structured practices to enhance services and adapt processes over time.
Topic 2
  • Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.
Topic 3
  • Risk Management: This section of the exam measures skills of IT Service Managers and provides an understanding of risk management in IT services. It focuses on helping organizations anticipate, minimize, and respond effectively to potential disruptions or losses.
Topic 4
  • Value Stream Mapping: This section of the exam measures skills of Compliance Officers and covers the use of value stream mapping. It shows how identifying process inefficiencies and improving workflows can optimize the overall delivery of value.
Topic 5
  • Governance and Compliance: This section of the exam measures skills of Compliance Officers and focuses on establishing governance structures that align with organizational needs. It also ensures that regulations, standards, and policies are followed consistently to maintain accountability.
Topic 6
  • Service Performance Metrics: This section of the exam measures skills of IT Service Managers and emphasizes the use of Key Performance Indicators. It highlights how to select, define, and apply metrics to evaluate the efficiency and effectiveness of IT services and processes.
Topic 7
  • Planning: This section of the exam measures skills of Compliance Officers and emphasizes the principles of accurate planning. It ensures candidates understand how to define requirements and use proven methods to deliver results effectively.

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ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions (Q11-Q16):NEW QUESTION # 11
Which statement describes the influence of services on service consumers' outcomes, costs, and risks?
  • A. A service should introduce fewer costs than it removes
  • B. Services can negatively affect some outcomes while supporting others
  • C. The key benefit of services is to reduce costs and risks
  • D. Services remove risks from service consumers without introducing new ones
Answer: B
Explanation:
DPI explains that servicesinfluence consumer outcomes, costs, and risksin complex ways. They may enable desired outcomes while also introducing new costs and risks. Thus, services cansupport some outcomes and negatively affect others. They never remove all risks (contradicts B), cost reduction is not the sole benefit (contradicts C), and D oversimplifies the cost-value relationship.
(Reference: ITIL 4 Strategist DPI, section on "Understanding value, outcomes, costs, and risks")

NEW QUESTION # 12
A manager is planning which interfaces will be needed across the value stream when a new service is created.
Which of these steps should be carried out FIRST?
  • A. Identify and involve stakeholders in the service
  • B. Identify practices that will be used to create and manage the service
  • C. Identify utility and warranty requirements for the service
  • D. Identify tools that will be used to develop and deploy the service
Answer: A
Explanation:
According to DPI, thefirst step in value stream planning is to involve stakeholders. Stakeholders help identify requirements, expectations, and dependencies, ensuring the value stream design supportsutility (fit for purpose) and warranty (fit for use). Tools and practices (A and B) come later, once needs are clarified.
Utility and warranty requirements (C) are critical, but they must be establishedwith stakeholder input, not in isolation.
(Reference: ITIL 4 Strategist DPI, section on "Value stream mapping - stakeholder involvement in design")

NEW QUESTION # 13
A CIO has made value stream mapping a key part of an IT improvement effort. A value stream map for existing services is being developed.
Which approach would produce the BEST results?
  • A. Hire process consultants to develop process maps, and minimize the involvement of staff in the design of the future state of the value stream
  • B. Hire an organizational change management consultant to identify the attitudes, behaviours, and cultural changes that are required to make value streams more effective
  • C. Ask stakeholders to document all value stream activities for which they are responsible, then assign team members to each activity to develop improvements
  • D. Ask stakeholders to collaborate to optimize and eliminate waste, and establish metrics for measuring improvement
Answer: D
Explanation:
According to DPI,value stream mapping is collaborative. Stakeholders must work together to identify inefficiencies, optimize flow, and agree on metrics to measure improvement. Option A removes staff engagement, leading to resistance. Option B limits collaboration to documentation, not co-design. Option C addresses change attitudes, not mapping effectiveness.Collaboration + waste elimination + measurement (Option D) reflects Lean/Agile influence in DPI.
(Reference: ITIL 4 Strategist DPI, section on "Value stream mapping - collaborative optimization")

NEW QUESTION # 14
A company is starting a digital transformation effort that will require significant changes in how IT operates.
The CIO hired consultants to assess the IT department, and they identified a number of improvements that would increase customer value.
Which approach would BEST prioritize improvement outcomes?
  • A. Prioritize outcomes that can be achieved with the least effort, which will help create momentum for future improvements
  • B. Prioritize outcomes that impact staff the least, which will help staff develop confidence in making improvements
  • C. Prioritize outcomes that reduce waste the most, which will ensure efficient use of the organization's resources
  • D. Prioritize outcomes that move the organization closer to its vision, which will maximize value for all stakeholders
Answer: D
Explanation:
DPI emphasizes that improvements should be prioritized based onstrategic alignment with the organizational vision. This ensures that the most valuable outcomes are delivered first, maximizing stakeholder benefit. While "quick wins" (A), minimizing staff disruption (B), and waste reduction (D) are important considerations, they are secondary tomoving closer to the strategic vision.
(Reference: ITIL 4 Strategist DPI, section on "Prioritizing improvements - alignment with vision and strategy")

NEW QUESTION # 15
Which BEST describes a value stream?
  • A. A flexible and simple guide that supports improvement initiatives
  • B. Steps that add value to a unit of work being processed in the service value chain
  • C. A structured approach to organizational change, so that staff members feel valued
  • D. The way an organization applies specific resources to tasks
Answer: B
Explanation:
DPI defines avalue streamas "a series of steps an organization undertakes to create and deliver products and services to consumers." It describeshow value is created and flowsthrough the service value chain. Option A directly reflects this definition. Options B, C, and D refer to resources, guidance, or change management, not the definition of value streams.
(Reference: ITIL 4 Strategist DPI, section on "Value stream mapping - definition and purpose")

NEW QUESTION # 16
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