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[General] Exam CIS-HAM Reference, Accurate CIS-HAM Answers

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【General】 Exam CIS-HAM Reference, Accurate CIS-HAM Answers

Posted at before yesterday 04:24      View:35 | Replies:1        Print      Only Author   [Copy Link] 1#
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ServiceNow is a cloud-based platform that offers a range of services for IT operations management (ITOM), IT service management (ITSM), and IT business management (ITBM). As an enterprise solution, ServiceNow is widely used by organizations to manage their IT assets, services, and operations. To ensure that professionals possess the necessary skills and expertise to implement ServiceNow's Hardware Asset Management (HAM) module, the company offers the Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) Exam.
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To be eligible to take the CIS-HAM exam, candidates must have completed the ServiceNow Hardware Asset Management course or have equivalent experience. CIS-HAM exam consists of 60 multiple-choice questions that assess the candidate's understanding of hardware asset management concepts, ServiceNow hardware asset management functionality, and best practices for managing hardware assets. CIS-HAM Exam is timed, and candidates have 90 minutes to complete it.
ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q49-Q54):NEW QUESTION # 49
What is the process of restructuring data to maintain consistency?
  • A. Integration
  • B. Discovery
  • C. Normalization
  • D. Service Mapping
Answer: C
Explanation:
Normalization is the process of restructuring data to maintain consistency, accuracy, and completeness across different sources and systems. Normalization helps to eliminate data duplication, conflicts, and errors, and to ensure that the data conforms to predefined standards and rules. Normalization is especially important for hardware asset management, as it enables users to have a clear and unified view of their hardware models, manufacturers, product names, device types, and other attributes. ServiceNow Hardware Asset Management provides a feature called Hardware Model Normalization, which allows users to normalize the details of their hardware and consumable models using predefined or custom rules, data sources, and schedules. Hardware Model Normalization can be accessed from the Hardware Asset Management application menu in the ServiceNow platform1. Reference: Hardware Asset Management - ServiceNow, Hardware Asset Management - Product Documentation: Tokyo - ServiceNow, Hardware Asset Management Implement - Customer Success - ServiceNow, Work with hardware normalization - ServiceNow - Now Support, Getting Started with ServiceNow Hardware Asset Management

NEW QUESTION # 50
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?
  • A. Unrecognized data doesn't get sent to the ServiceNow Content Service
  • B. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
  • C. Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates
  • D. Customer doesn't receive Content Library updates
Answer: A
Explanation:
According to the ServiceNow Hardware Asset Management documentation, the ServiceNow Content Service is a cloud-based service that provides content updates for hardware models, such as manufacturer, model category, and lifecycle information. The ServiceNow Content Service also collects unrecognized data from customers, such as new or custom hardware models, to improve the content quality and coverage. Customers can opt out of sending unrecognized data to the ServiceNow Content Service for specific models, but this will also prevent them from receiving content updates for those models.

NEW QUESTION # 51
What minimum role is required in order to use the Hardware Asset dashboard?
  • A. asset
  • B. ham_user
  • C. inventory_admin
  • D. asset_manager
  • E. ham_admin
Answer: B
Explanation:
According to the ServiceNow IT Asset Management (ITAM) Hardware Asset Management (HAM) learning path, the Hardware Asset dashboard is a feature that shows key metrics on your hardware and consumable models and assets for the entire asset life cycle.
The Hardware Asset dashboard is available with the Hardware Asset Management (HAM) application, which is a licensable application that provides advanced workflow, automation, and mobile capabilities to maintain your assets1.
To access the Hardware Asset dashboard, you need to have the ham_user role, which is the minimum role required to use the HAM application1.
The ham_user role grants you the permission to view and update hardware and consumable assets, transfer orders, disposal orders, and RMA requests1.
Therefore, the correct answer is option C, ham_user, as it is the minimum role required to use the Hardware Asset dashboard. References:
ServiceNow IT Asset Management (ITAM) Hardware Asset Management (HAM) learning path Hardware Asset Management documentation What is Hardware Asset Management?

NEW QUESTION # 52
When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?
  • A. Each asset should be listed in an individual transfer order
  • B. Each asset should be listed as a transfer order line on the transfer order task
  • C. Each asset should be listed as a transfer order line on the transfer order
  • D. Each asset should be listed in a transfer order task on the transfer order
Answer: D

NEW QUESTION # 53
A user's broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record?
(Choose three.)
  • A. Related CI record
  • B. Maintenance contracts
  • C. Software allocations
  • D. Disposal information
  • E. Depreciation values
Answer: A,C,D
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, a swap/replace asset task is a type of asset task that is used to replace a faulty or damaged asset with a new or refurbished one1. When an incident is resolved by swapping or replacing an asset, the Incident Management application triggers a swap/replace asset task and assigns it to the asset manager2. When the asset manager completes the task, the following fields are automatically updated in the associated asset record3:
Software allocations: The software allocations of the old asset are transferred to the new asset, and the old asset is marked as unallocated.
Related CI record: The related configuration item (CI) record of the old asset is updated with the new asset information, and the old asset is marked as retired.
Disposal information: The disposal information of the old asset is updated with the reason, date, and method of disposal.
The other options, maintenance contracts and depreciation values, are not automatically updated in the associated asset record when a swap/replace asset task is triggered. Maintenance contracts are not affected by the swap/replace operation, as they are linked to the asset model, not the individual asset4. Depreciation values are not updated automatically, as they are calculated based on the asset cost, depreciation method, and depreciation schedule5. References:
ServiceNow Hardware Asset Management: Asset tasks
ServiceNow Hardware Asset Management: Swap/replace asset task
ServiceNow Hardware Asset Management: Swap/replace asset task workflow
ServiceNow Hardware Asset Management: Contract and renewal management
ServiceNow Hardware Asset Management: Depreciation

NEW QUESTION # 54
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Posted at yesterday 22:30        Only Author  2#
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