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[General] With Our Information-Packed PDF, Prepare for CompTIA 220-1102 Exam Questions

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【General】 With Our Information-Packed PDF, Prepare for CompTIA 220-1102 Exam Questions

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q41-Q46):NEW QUESTION # 41
A technician is investigating an employee's smartphone that has the following symptoms
* The device is hot even when it is not in use.
*Applications crash, especially when others are launched
* Certain applications, such as GPS, are in portrait mode when they should be in landscape mode Which of the following can the technician do to MOST likely resolve these issues with minimal impact?
(Select TWO).
  • A. Perform a factory reset
  • B. Activate airplane mode.
  • C. Close unnecessary applications
  • D. Update the device's operating system
  • E. Turn on autorotation
  • F. Reinstall the applications that have crashed.
Answer: C,E

NEW QUESTION # 42
A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism?
  • A. Do not notify the customer if arriving before the customer.
  • B. Contact the customer if the technician is arriving late.
  • C. Dismiss the customer and proceed with the after-hours work.
  • D. Disclose the experience via social media.
Answer: B
Explanation:
The best option for the technician to demonstrate proper communication techniques and professionalism is to contact the customer if the technician is arriving late. This shows respect for the customer's time and expectations, and allows the customer to adjust their schedule accordingly. It also helps to maintain a positive relationship and trust between the technician and the customer. The technician should apologize for the delay and provide a realistic estimate of their arrival time. The technician should also thank the customer for their patience and understanding.
The other options are not appropriate or professional. Do not notify the customer if arriving before the customer is not a good practice, as it may cause confusion or frustration for the customer. The customer may have made other plans or arrangements based on the technician's original schedule, and may not be available or prepared for the service. Dismiss the customer and proceed with the after-hours work is rude and disrespectful, as it ignores the customer's needs and preferences. The customer may have questions or concerns about the service, or may want to supervise or verify the work. The technician should always communicate with the customer before, during, and after the service. Disclose the experience via social media is unethical and unprofessional, as it may violate the customer's privacy and the company's policies. The technician should not share any confidential or sensitive information about the customer or the service on social media, or make any negative or inappropriate comments about the customer or the situation.
Reference:
CompTIA A+ Certification Exam Core 2 Objectives1
CompTIA A+ Core 2 (220-1102) Certification Study Guide2
8 Ways You Can Improve Your Communication Skills3
Professionalism in Communication | How To Do It And How It Pays4

NEW QUESTION # 43
A user requires local administrative access to a workstation. Which of the following Control Panel utilities allows the technician to grant access to the user?
  • A. Security and Maintenance
  • B. User Accounts
  • C. System
  • D. Network and Sharing Center
Answer: B
Explanation:
User Accounts is a Control Panel utility that allows the technician to manage user accounts and groups on a local computer. The technician can use this utility to add a user to the local administrators group, which grants the user local administrative access to the workstation. The other options are not relevant for this task. Reference: : https://docs.microsoft.com/en-us ... accounts-and-groups

NEW QUESTION # 44
Which of the following options should MOST likely be considered when preserving data from a hard drive for forensic analysis? (Select TWO).
  • A. Licensing agreements
  • B. Retention requirements
  • C. Chain of custody
  • D. Material safety data sheet
  • E. Incident management documentation
  • F. Data integrity
Answer: C
Explanation:
Chain of custody and data integrity are two options that should most likely be considered when preserving data from a hard drive for forensic analysis. Chain of custody refers to the documentation and tracking of who has access to the data and how it is handled, stored, and transferred. Data integrity refers to the assurance that the data has not been altered, corrupted, or tampered with during the preservation process

NEW QUESTION # 45
Which of the following operating systems is considered closed source?
  • A. Android
  • B. CentOS
  • C. Ubuntu
  • D. OSX
Answer: D
Explanation:
OSX (now macOS) is an operating system that is considered closed source, meaning that its source code is not publicly available or modifiable by anyone except its developers. It is owned and maintained by Apple Inc.
Ubuntu, Android and CentOS are operating systems that are considered open source, meaning that their source code is publicly available and modifiable by anyone who wants to contribute or customize them. Verified References: https://www.comptia.org/blog/ope ... sed-source-software
https://www.comptia.org/certifications/a

NEW QUESTION # 46
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